Austin Auto Techs

So just got my car out after an unexpected repair during the holidays. This shop continues to do a good job and just went above and beyond this time getting me on the road. I cant recommend this place enough!!! A big thank you to the staff there for your patience and professionalism.

Rude customer service. I walked in and said, «Hi I need to get a car inspection. Staff: «Are you on the schedule?!» Me: «A schedule for a car inspection?!» Staff: «Yeah…you can schedule for next week… if you want. Also, they were not currently doing an inspection and didn’t appear to be doing much else either.

Terrible shop! If you just need oil change or windshield wiper change, they can help you. Other than that, find other shops!

I am not sure if these guys are incompetent or dishonest. Save your time and money and stay away.

Responsive, quick, friendly, and reasonably priced. They have coffee and soda in the waiting room, along with comfy couches. What more could you ask for at an auto repair joint?

I have been a client of Austin AutoTechs since 2013. Nobody will ever get my business until I move from Austin. These guys are the best, and here’s a few reasons why:
1. As a woman, I love that Austin AutoTechs is treating me just as equally as a male client. See, I’m the one with the flexible schedule at the moment, so I’m the one running to the mechs with my shitty blue focus (Yeah, Mike and Craig, it’s Ms. Perez). I find it SO refreshing that I am not looked at weirdly or receiving condescending comments from Austin AutoTechs, like it had happened so often in the past when going to any car-​related service provider. I can honestly say: hey, I think I have a problem with my water pump, can you check it? and not get a death stare from daring to voice what I think is wrong with the car.
2. Service is OUTSTANDING. They never fail to recognize me on the phone and remember my name when I walk in.
3. Work is flawless and they are very honest about what needs to be fixed. We never had to come back to get one of the repairs redone, we were never over-​quoted and if another problem arose, we quickly got a call asking us if we wanted to go through with the repair.
All in all, while going to the mechs is always frustrating, these guys always *somehow* make me smile, happy and forgetting about the inconveniences of an old car. Now, that’s saying something.

My Prius needed an oil change and I wanted my brake pads checked, so decided to go here based on their great Unilocal reviews. The scheduling was online — you fill out your car info and pick 3 dates/​times in order of preference, and they email you back with your appointment. They also send you a reminder email to confirm your appointment. When I brought my car in, they told me what would be done and answered all of my questions. Their waiting room has comfortable furniture, water, coffee, soda, magazines and a TV. Then when it was done, I got a 10% discount for checking in on Unilocal.It was a smooth and easy experience, and the cost was very reasonable!

I cannot say ENOUGH GOOD THINGS about the guys at Austin Auto Techs. First, they often have promotions offering free coffee cups with any service, and come one who doesn’t like free stuff? But more than that, they are HONEST about their work. My experience proves this — I had a nail in my tire, and it was in a place that they couldn’t repair. And they did their diagnosis for free — didn’t charge me a thing. They even gave me a ride to/​from work (I work closeby) as a courtesy while evaluating all my tires. These guys are THOROUGH and AMAZING. Plus, I overheard them giving similar advice on the phone to another customer for an exhaust system issue, to look at auto shops that specialize in exhaust repairs. These guys have INTEGRITY. So thanks Mike, Craig and Adam for another great experience. Keep up the good work!

This place was fantastic and I’m so happy I took my car here rather than the Mazda dealership. I originally found them via Unilocal and I’m glad I trusted the reviews here.
I needed to get my windshield washer fluid pump replaced, get an oli change and do a texas state inspection. Austin Auto Techs got it done quickly and at a very reasonable price. They were pleasant to deal with and didn’t try to upsell me like many other garages I have been to before. There was a mixup with the original date I could get my service done but they worked me to quickly correct it.
If you want great customer service and good work done at reasonable prices take your car to Austin Auto Techs, I will definitely go back there again too.

Excellent service. They were timely, courteous, efficient, and fairly priced. Had work done on transmission, brakes, and windshield wipers. Kept me up to date on progress and easy drop off/​pick up. Would use again definitely.

April 8, 2013
I had 2 strange sounds for Austin Auto Techs to investigate. Each investigation ran me $ 29.95 for a total bill of $ 59.90. I left with a report that they couldn’t determine what was causing the sound but that it was not a problem.
September 18, 2013
Sounds persist and I take the car to my tried and true, Toyota of Plano. Toyota informed me that the sources of the strange sounds were two worn out components that if left unattended would cause further damage. I approved the repairs and left with a vehicle free of strange sounds.
Austin Auto Techs, what did I pay you for? That’s what I get for distancing from my reliable car service.

When I first moved to Austin I went to the highest rated auto shop in North Austin and ended up paying $ 61 for an oil change on my Honda Civic Si, which was surprisingly expensive. 6 months later and my civic needed another oil change and the tires rotated, but I knew I would not be returning to the same shop.
I called Austin Auto Techs and was given a very fair quote. When I arrived they told me the service would take about an hour and I could wait there if I liked. Their waiting room was one of the nicest I have ever been at in an auto shop! Not only did it feature plush leather couches with a TV and an array of magazines to browse, but they also offered complimentary coffee to boot!
I settled in comfortably and when they told me 50 minutes later my car was ready, I didn’t want to leave! Wary that everything was too good to be true, I checked the oil and the tires when I got home and confirmed they did an outstanding job as well. 5-​stars for great pricing, great work, and great atmosphere.

Oh my goodness. I am so excited I found this place.
I am a 24 year old female, so as you can imagine, every time I go into an auto repair shop or a car dealership, I feel like a steak surrounded by wolves. I will go in for an oil change and be told that this filter needs to be replaced or that fluid needs to be changed. After going to one particular dealership and receiving a long list of things that needed to be fixed on my car (even though I went in because I had a bent mud flap), I decided to end the debate once and for all by getting a 60,000 mile maintenance service so that I could see exactly what needed to be done.
I found Austin Auto Techs on Unilocal (so thanks so much for the advice!!!) and asked for a quote on what it would cost for the 60k maintenance and for a yearly inspection. I was quoted about $ 200 for both, which seemed very reasonable, even low. When I picked up the car, I was dumbfounded. It was only $ 168 total, and that was INCLUDING the $ 55 it cost to fix my oil drain pan that had been stripped at the plug (something that the last mechanic screwed up when he changed my oil). Auto Techs explained that my cabin and air filters looked brand new, so there was no need to replace them. So that’s why the total ended up being lower than expected.
I have NEVER taken my car in to a place and paid less than the expected price. In fact, I almost always pay more than the amount I am originally told. I just thought that was how the car world worked. But Austin Auto Tech was extremely professional, honest, and very reasonably priced. They could have just not told me about the filters and let me pay the quoted price, and I would have been none the wiser. But they have ethics, people. ETHICS.
Oh by the way, when I asked what things on my car needed to be fixed in the near future so that I don’t die in a fiery crash, they said my car looked fine. Unlike the dealership, who made it seem like I was driving around in my own casket. I will definitely be coming here anytime I ever need any maintenance or repairs done in the future.

Oh, Unilocalers — you make life more smooth and easy. I was buying a car and found this nearby mechanic. They were able to do a used car inspection on the same day, resulting in a thoroughly helpful report. They were very easy to work with, responsive and proactive. If everyone were like this, we wouldn’t need Unilocal

Great pricing. Honest and direct. My car didnt need brake pads, only new sensors and they told me that like it is. Very honest and helpful. Totally recommend it. Only 4 stars because I waited almost 3 hours.

My AC was blowing hot and cold. Took it in and they looked at it, told me the compressor and coil needed to be replaced because the clutch wasn’t engaging and it would cost $ 1,500. I don’t know much about cars, but it seemed unlikely it would blow cold at all if the compressor wasn’t working (which a little research confirmed).
I told them not to do the work and picked up the car. I asked about it blowing cold and asked about the possibility of a refurbished compressor. The gentleman there didn’t know, but said he would have the tech call me. I never heard back.
When I took the car to the dealership for a second opinion, they told me I had a bad relay, but the compressor was fine. Total cost: $ 150.
I’m not sure if they are just dishonest, incompetent or were having a bad day, but I cannot recommend them. I’ve waited a couple of months to cool down before I posted this. The car has been to Wyoming and back and the AC worked like a dream. I’d stay away from here.

Just dropped my car off at Austin Auto Techs. The owner Hugh gave me a ride back to my office. They treat customers like family over there. He said that that is the philosophy they try to instill in their staff.
Told him about a time when I first moved to Austin and needed a place to take my old Honda for a 100K job. The guy at Austin Auto Techs spent the time to educate me on ways I could save money on the job. I told Hugh that that experience was so different from anything I had experienced at a car shop before. You would expect them to want NOT to educate you and then charge as much as they can.
Your auto technician is like a doctor. They tell you what’s wrong and how much it will cost to fix. The difference with these guys is that you can trust them. They are looking out for your interests. And that gives me the peace of mind that I am getting the best service I can.
Even though my office moved and it’s now a bit inconvenient for me to go there, I will continue to because trust isn’t something that you can go out and buy.

Amazing work! I had my car break and the check engine light came on, with my car shaking profusely while driving on the road. How unsafe! I had it towed from work to the Kia dealership and they quoted me $ 400 for 1 ignition coil + spark plugs to be replaced or $ 800 for all 4 ignition coils + spark plugs replaced. Not wanting to have another fail but also not wanting to be out that huge amount of money, I asked Austin auto tech what they’d charge for that work on my Kia.
Previously being there and having my car info in their system, they looked me up, passed my info onto someone else to give me an estimate and said they’d call right back. It wasn’t more than 5 – 10 mins max on a Friday morning that Craig called me back and quoted me $ 211 or $ 494.89 for the completely the same work the dealership was going to do. Amazing! :-)
I begged them to see if they could have my car back early next week as they are open during my work hours, thus it was a bit inconvenient to have to be out a car for several days, but Monday morning at like 8:30am, they let me know my car was all ready to go! What the?! I was so ecstatic, kind of wishing I asked for the quote for a timing belt to get fixed as I wanted to get that done as well as my car’s at 82k miles and it’s due for a new one. We know where I’ll be going for that! :-)
Legit place in Austin, so happy! Thanks Austin Auto Tech!

For the past two years I have been going here for routine maintenance on my 2003 Honda CR-​V. As someone who isn’t car savvy, they answer all my questions and provide excellent service.
If the car needs a few hours, and work is not far away, they even drive you to work. Recommended establishment. Great guys.

These. Guys. Rock!
I am a first-​time car owner at the ripe age of thirty something so even little things make me nervous. These guys always manage to put me at ease. They do not haggle, trick, or intimidate. They are always honest, reliable, and sometimes even free. They respect your time and wallet. And did I mention they rock?!?
Ladies, especially– y’all need to bring your cars here. No pushy, chauvinism here! No trickery to get your dollars, and nothing but awesome service.
Thanks Auto Techs!