AT&T

I have been an AT&T customer for over 20 years. Had a Windows phone I loved but too much trouble with the charging port. Decided to get a Samsung. I was told the store could not transfer my contacts to the new phone and they gave me instructions for an online app. App did not work. AT&T customer service tells me the store could have transferred the contacts before they deactivated my Windows phone. Called the store for help and got NONE! Now I will be spending Christmas Eve manually downloading 120 contacts into my phone. Better think first before you use this store.

The salesperson was helpful and talked me into buying an iPad. He said it will be activated with data but at anytime I can choose to turn off the data. I called At&T today (4 weeks later) to turn off data on the iPad and they said since it was over 14 days I am now locked into a 2 YEAR Contract and cannot remove the data. So I have to pay an extra $ 10 a month on my bill for the next 2 YEARS. WHAT A SCAM!

50 minute wait to… Switch out a broken phone case. Staff here don’t move fast. Moved one person off the list in the last 30 minutes.
Literally the worst service I think possible. They know they have you by the balls and they act like it. Hate this company and this branch.

My wife went by this store this weekend to get a phone added to our account. She left having spoken to a salesman about security and DirectTV rates. He told her she could reserve special pricing with $ 20 hold and no obligation. Just call if we want to move forward. Next thing we know we are getting hardware in the mail and an appointment for installation. Cancelling something we didn’t sign up for is now taking hours.

No help at all… Had an issue with my phone and this place was little to no help. They ended up sending me to a location WAY up North and then that place was even worse given that they made me drive all of the way there in order to tell me that I needed to get a new phone. Clueless… Fortunately I was able to fix my issue on my own which further speaks to how clueless they all were or how unhelpful they were all willing to be.

This store restored my faith in AT&T quite a bit.
It’s a wonderful store specifically designed to give customers that walk in an individual and catered experience with their own representative to work with them. I came in during a lunch break and had very little time to upgrade my phone, Shawn was amazing and helped me with everything I could possibly need. I would absolutely recommend this specific store to others.

I’m giving it a 5 Stars because of the service level provided by Lezli at this store. Went in to check on what could be done about upgrading my phone — she was very helpful and explained the process very well. She was also very informative about plans for phones as well as U-​Verse.
Intended to turn in my old i-​phone for rebate and did, but the next morning realized that I wished to give to my neighbor — e-​mailed and sure enough, the phone was still around, had not been erased yet and was able to work out an arrangement to have the phone back. It all was very efficient. Can’t say enough about people understanding service — Lezli at AT&T certainly does understand this concept!

I went in here with the intention to buy a hotspot to temporarily use while I wait for my internet to get installed. I had an older plan that was only giving me 5GB worth of data that was being quickly used up. The AT&T rep that I was working with saw that I was on an old plan and offered to switch me over to a new plan with 10GB of data that was literally the same price. That’s great customer service!

First world problem:
We needed to get the Otterbox on the new iPhone 5S unstuck.
We were greeted by David, who snapped open the case in seconds after we stepped through the door.
He saved us time with the phone activation by showing us a number to call to activate.
First world problem solved.

Exceptional customer service — WHOA — I am impressed, like seriously!

We had received our iPhones in the mail from order them online. I had tried to activate them at home but was having trouble. This AT&T store is nearby so I went to it in hoping to activate our phones. It was about 8:00 PM and they were still open. I was helped very quickly and the service guy was on the case. Surprisingly he called an AT&T service tech on his cellphone and took a while to determine the Sim card was bad. It seems like he know more about how to activate a phone more then the guy on the line. He then activated my phone. While waiting I was able to shop around for a case and found one. At the AT&T you can try out a case for your phone before buying it, which is a plus over other stores. They also explained about adding a small fee to my plan allows coverage over the phone in case it breaks or get lost.
Overall I had a great experience here even though it took a little over an hour to square away my phone activations.

I’ve driven through the new development area in Circle C countless times. This is the same area where most every fan of the Alamo Drafthouse has been impatiently waiting for the grand opening. But unlike Alamo, the AT&T location took me by surprise. Every time I’d drive by, I’d try to take a guess at who the new tenant would be. My question was answered just recently. And I’d honestly have to say that I never imagined it would be an AT&T.
But, I have to admit, I’m entirely thankful there’s a brand-​spanking new, modern and clean store so close to me. Especially when my iPhone experienced a traumatic event and I had less than an hour to replace it. I walked in and was promptly greeted. I also told them that I was in a rush because my dog was stuck in a hot car with all the windows rolled down. The lady actually let me bring him in when she noticed he was moderately well-​behaved that day. If I was stuck in a car, you bet I’d straighten my act up to get in an ACed building with nice carpeting to lay on. Now, I don’t know if dogs will always be allowed but the lady made an exception because of the heat, and because I was in an entirely different state that day. Long story short, my phone’s accident was related to a recent car accident. So I was still shaken by the recent events.
In short, the lady had me in and out of there with a brand new phone and case in 25 minutes top; a new record. She did all this without skipping through any important information and without trying to upsell. And to top it all off, she still would find time to reach down and pet my dog on her way to the back. I highly recommend this particular location because both times I’ve stopped by, service has been fast and efficient and everyone was super helpful and humorous. Especially the manager who confessed to drinking a ton of Red Bull as he rang me up for the waterproof case I returned. Instead of making me feel horrible for returning an otherwise decent product, he actually made fun of his own energy drink addiction. Needless to say, I doubt I’ll be visiting any other AT&T locations, so long as this one continues on this path (and happens to be in my path)!