AT&T

Horrible location. Most of the employees here suck and don’t know anything about AT&T. There’s only 2 people (Adam and Chris) there that actually care, do their job, and are actually helpful. Talk to them because they’ll hook you up with a fair plan and not try to push you into buying things you don’t need. Chris knows everything there is to know about all the phones and services up there. It’s amazing how he remembers all this stuff. And that’s the only reason why I’m giving this place 2 stars. Everyone else there tries to do as minimal work as possible. They give you generic answers and they’ll tell you to call the AT&T hotline (unless you’re trying to buy something from them). I talked to this tall, bald, black guy. I think his name was Christian or something like that. I was trying to explain to him that I moved to a new location 3months ago and transferred my old Internet to the new location. But my bill has been really high (not what I use to pay before I moved). Not only was he no help, but he kept antagonizing me. He kept trying to find every possible way to make it my fault. He even tried to convince me that I haven’t been paying my bills the last couple of months. But I have, they would’ve cut my Internet off by now if I hadn’t. Just because you DON’T know how to look it up doesn’t mean I didn’t pay it. And then in the middle of our conversation he had to leave to go to the back to talk to his boss because he didn’t know what to do. Then by the end of this long conversation of me keep having to explain and repeat myself all I got from him was to call AT&T. They seriously need to train these people better. He wasted my time.

Walking in here reminded me of construction crews you see on the side of the road, where one person is working and the other two are standing around doing nothing. I walked in and the greeter put my name down in the iPad, which showed I was second on the list. After waiting around for five minutes I looked around and saw two employees behind the counter laughing and joking around. I then noticed that a manager was standing around holding an iPad and the other one was joined in with a sales associate giving inane feedback to the customers («Oh yes, that new phone they came out with is great! Oh, you’ll love your new plan!») This is all well and great to do WHEN YOU DON’T HAVE CUSTOMERS WAITING! I then went to the manager holding the iPad and asked what the problem was since they had customers waiting and employees sitting around. He informed me that one employee was «only a greeter» and the other was busy with a customer (if you want to call cackling like a banshee with a co-​worker «being busy with a customer.») I then asked him why he couldn’t assist me and the manager said he was pre-​occupied with something (probably playing Candy Crush on his iPad). Now, I realize government workers get a bad rep for being lazy and inefficient, but after seeing the work ethic some of those AT&T workers had, I feel they broke new ground against government workers in terms of doing the bare minimum to get a salary at the end of each month. However, the worker named Adam was helpful and answered my questions.

THIS IS THE WORST AT&T STORE EVER! Not to mention the worst phone company in general.
I wish I could give negative stars.
I went in one day about 3 weeks to see what I could do to reduce the cost of my bill. The sales woman, Kayln, told me that switching to the Next Plan was my families best bet. After FOUR HOURS in the store, everything was set up for all three of the people on my bill to have new phones, more data, everything… All for a much lower price than our current bill. If you’re smart, you’re probably wondering «how is this possible?» just as I was.
Well, during the whole process Kayln said «we should find y’all a discount for your bill.» So, I said let’s do it. She asked if anyone in the family had Triple A Insurance. Yes, I said, we do. She went to the back to verify the discount with the manager. After confirming the discount with the manager, verifying my insurance & agreeing on the new phone contract BASED ON THE DISCOUNTED PRICE we left satisfied.
The very next day, I get a text notification from AT&T saying I need to verify my employment. Weird, right? So I call & the guy from AT&T says «I need pay stub verification from the last 90 days of your employment with Triple A.»… To say the least, I was livid to find that the discount was only for those employed by Triple A… Not just insured. These people, sales woman AND STORE MANAGER, sold me a very expensive phone plan on a completely false pretense.
The next day, I go back to the store to see what they are willing to do to rectify this situation. Long story short, they did NOTHING. They were unapologetic, dismissive & basically useless is doing anything but just canceling the new plan. I was so upset at their lack of customer service I returned all our new phones & let them return all of the credit to our AT&T account.
Fast forward to today, about 3 weeks since the initial interaction with the store, the credit (at least $ 100) has not been returned to our account, the phone plan we set up was never cancelled, making our bill for December over $ 500 and NO ONE FROM AT&T WITH ANY AUTHORITY TO RECTIFY THIS WILL RETURN OUR PHONE CALLS!
We have been AT&T customers for over 10 years. This is the worst customer service I have ever had, from any company. The people at the store only care about commission & will basically do whatever they can to get a sale. Beware if you go
to this store or any other AT&T locations… They do not care about you as a customer.

I was trying really hard to give this place my business. The first time admittedly the iphone release messed everything up. I was literally unable to purchase a phone the day I came in. I had the money, was due for an upgrade, they had the phone (not an iphone) but they system was crashed an would not go through. My saleman was nice and as equally frustrated as I was. He must have tried for an hour straight to get my deal to go through, but nothing worked so I left. Even offered a discount to come back another day. Almost a week goes by and I come back. Showed up 7:45ish. Store closes at 9. Got my name on the list and waited and watied, as were plenty of people. I finally got a chance to ask the manager if he could just put my upgrade through and get me out. I had ZERO questions, and knew exactly what phone I wanted. Just wanted my upgrade put through and let me OUT. I just couldnt stand to wait anymore. AT&T has really outdone themselves. Its so OVERLY complicated to get a stupid phone in the store that its as bad as trying to buy a new car. Jeez Im ordering my phone online instead, and ill make sure to never offer my business to this store again.

I came here to get a GoPhone plan. The employee that helped me was very nice and straight to the point. He got all my info entered in while I was looking up information on my current carrier, and once I got my info, he finished it and got my phone working and showed me how to pay my bill.
I was in and out in less than 20 minutes. Very different than other carriers whose stores are understaffed and overworked. Definitely would recommend going here for help.

Rude.
Went in to check out phones. Asked questions. Employee walked away in the middle of me asking!
Lost my business and I’m not renewing my contract.

Not sure if it’s AT&T in general, or just this location, but yes, I am a fan. The employees, especially my favorite rep, Dionne (who rocks!), are always so very helpful and get my purchases and/​or issues squared away as quickly as possible. Very glad that my company account (and the four dozen devices on the account) are managed by such a responsive company.

Carlos was amazing I have been going to him for years. This store is pretty low pressure. Reminds me of Target only with a lot more knowledge. I dont think these guys get commision or anything. Now my service is Spotty in the hill country at times, but I think it would be that way with any carrier. Of course I have never left AT&T so Im not sure. Ask for Carlos. You will not be dissapointed.

I went in to this AT&T location today to upgrade my old iPhone 3 to the new iPhone 4gs. John helped me set up my phone and get everything switched over an he also helped me pick out a phone case with the best protection. He was really pleasant and made conversation throughout the process, which lets me know that he was trying to go above and beyond. Being that I work in the service industry myself, I wanted to take a minute out of my day to write him a good review and say thanks! I love my new phone!

Let’s face it – Cell phone store reps are the greasy-​haired pimply faced Used Car salesman of the new millennium. Actually that’s a disservice to the Used Car salesman of the 70’s and 80’s who would at least ask, «what’s it going to take to put you in a car today.»
I only put the correct phone number on this listing as a novelty because when I called and spoke with «Drew» I was told, yeah, yeah, we have that phone in stock, just to get me into the store. Once there («Drew’ could not be found) they did such a lame job of trying to up-​sell me /​down-​sell the phone that I came to buy that I couldn’t even feign interest and left within minutes. Clearly service is not an option.
And before you say, what do you expect keep in mind that the annual value of your cell phone contract is probably the fifth or sixth highest dollar figure on your budget.
It is becoming easier and easier for me to just do everything online and not even bother with the in-​store experience anymore.