I’ve used these guys for a few months because they are convenient(close to the gym). The quality has always been sub par buy hey, it’s convenient. However, recently quality has gone downhill and I recently dropped some brand new shirts to be laundered. They came back with the buttons ruined/destroyed. I was told that’s part of laundering? Hmm, not in the 15 years I’ve been using dry cleaners. I had them replace the buttons and they didn’t use the right color thread so I had to send it back. They still don’t see that they’ve done anything wrong. I simply won’t be going back and don’t recommend you use them either.
Jason G.
Tu valoración: 1 Austin, TX
I dropped off two shirts and explicitly asked for them to be dry-cleaned. American Cleaners ended up laundering them instead, and they came back in an inferior condition. I spoke with the manager, Kevin, and he said that the shirts looked fine to him, and when I explained that the shirts no longer had the new-look-sheen because they had been laundered instead of dry-cleaned, he didn’t offer to compensate me for the loss. Not only do they ignore customers’ requests for shirts to be dry-cleaned *only*, but they also didn’t even try to reimburse me for the $ 300 worth of shirts that they damaged. I highly recommend *against* using American Cleaners.