American Cleaners

Whenever I took in my clothes after a hiatus, the desk attendant seemed indignant and was condescending about how long it had been since my last visit.
Took six shirts in late last year. Picked them up, stored then in my closet on their hangers /​in their plastic bags. Did a lot of travel. When I got back, I opened the bags to find massive chemical stains.
Took the clothes back (with the receipt tags still on the shirts). Was told they couldn’t do anything because it had «been too long» and that «they couldn’t verify where the stains came from». The desk attendant told me I could call the manager to make an appeal, but he was off for the day (it was before 5pm).
Called & texted repeatedly, and got no response.
Took the damaged shirts to Eco Clean on south Lamar. The staff member immediately identified the stains coming from an industrial chemical cleaning process, giving the lie to AC’s claim that they couldn’t tell where the damage came from. EC able to save a few of the shirts, and were entirely professional.
The «savings» at AC ended up costing me way more than paying for a decent service out of the gate. Avoid this place.

Dropped off two dress shirts, a pair of slacks, and my wool coat and they were ready two days later, freshly pressed and clean. Fantastic job done, no missing buttons, and the cigar smell from my coat was completely clean. The dress shirts and slacks were in fantastic condition and were pressed very nicely. Don’t know why this place has such a low rating.

I’ve never had any problems here. Rating 5 stars to help boost this place up. Not as bad as it sounds. Staff is friendly. Clothes have always been in the condition I dropped them off in, upon picking them up, except dry cleaned. I’ve been going here for 2 years and I think this place deserves more than to be rated a measly two stars. Thank you guys for all you do for me! –Lexi

Here’s what happened… we dropped the clothes off on a Thursday for same-​day service and paid about $ 60. Half the clothes didn’t make it back on the same day.
We asked for a partial refund based on their failure to return the clothes on the same day. The lady indicated that we might be able to receive a partial refund because as of Friday morning the clothes were still not available for pickup. She then gave us the runaround saying she had to talk to her manager and that they’d give us a call. Nobody called on Friday afternoon or Monday, which is consistent with other reviews about this place.
I finally sent a message through their website. Some guy called and didn’t even really apologize and refused to offer even a partial refund. Our request wasn’t unreasonable… we expected same-​day service and the clothes weren’t even available for us to pick up on the next day.
I only took the clothes to this location because they offered same-​day service. If faced between the option of same-​day service with American Cleaners or buying a new clean shirt, I’ll be on my way to Kohl’s.

Ok so I have taken a few loads of shirts/​etc here… and their prices are cheap, but like most things in this world… you get, what you pay for!
I took a pair of khaki pants in once and got them back so heavily starched they stood up against the wall… what the hell? I had to wash them!
Recently — I picked up my clothing and upon arriving at home, I noticed that the pair of slacks I left with them was missing. I went back the next day and the morning girl proceeded to tell me that they were a re-​do and probably would be in later, she faked checked the computer screen and said «Yea they were a re-​do, they will be in after 5:30»
I said «Well I am leaving the STATE this afternoon for a wedding and need those slacks!!!» and she murmured and said «uh err let me call the plant and check if I can get them by 2:30, I’ll give you a call shortly to update you.»
She proceeded to call me back in 15 minutes and explain that they weren’t a re-​do (so she lied to my face by «checking» the computer) and that the tag probably fell off at the plant and they are in the «lost and found» pile, and requested a description. I gave her the description and she said she would call me back within the hour. 3 hours later — no call, so I called back and the afternoon lady who is always extremely rude answered and had no idea of the issue. (No communication between shifts). She was rude and said I would have to call back tomorrow morning — absolutely unacceptable.
I came back a week later and the same RUDE afternoon lady was working and said «you have to talk to the morning lady!» I told her «YOU need to do your job and communicate with YOUR fellow employee and FIND my slacks.» «She just printed out the phone number and said call before 2PM» and looked at her screen ignoring me…
Terrible, awful service — DO NOT USE THESE GUYS!

I just recently started using American Cleaners at Jollyville Road and have decided I will no longer be doing business with your company.
On Friday, July 25^th I brought back a Blue Lenin shirt that was returned to me in worse condition than I left it with your store. When I received the shirt back it had a very large discolored spot on the front of the shirt, very much like the dye had been faded or bleached due to excessive chemical exposure.
When dropping off the shirt on Friday around lunch time I was told it would be reviewed by the manager for a «redo». I was also told I would be contacted the same day.
By late afternoon Monday, July 28^th I had received no call from anyone at American Cleaners regarding my shirt so I stopped in to check. The afternoon help had no idea of my issue, said no way would anyone have been able to call me the same day, and offered zero assistance, but rather said I would have to come back when the other girl was there.
By Friday, August 1^st, I had still not heard from anyone at American Cleaners so I came back in during lunch time to check on my shirt. The original girl I spoke with was there and without much concern said, I don’t know if he ever called you, but he said it was «nothing we did.» «That the stain was caused by perspiration.»
This is actually the second shirt I have received back with uncorrectable stains. I gave you the benefit of the doubt on the first one. But after ruining two shirts and providing some of the least sincere customer service I have ever received I am no longer willing to do business with your company. I do not buy myself nice clothing for you to uncaringly ruin it.
I am writing you this for my own satisfaction. To let you know that I wil be posting this review on Unilocal,Google Reviews and anywhere else I can to let people know what a shoddy job you’re doing. I don’t expect anything in return since you’ve offered nothing so far. Your lack of concern for my problem goes to show me what you think of your customers. So save any coupons or discounts you want to give me to come back to American Cleaners because regardless of how muych free dry cleaning you’ll give me, I can’t afford for you to continue destroying my clothes. I would however appreciate $ 50.00 in cash or check as a reimbursement for the cost of the shirt, the cleaning and my time. I don’t expect it, but that’s the only thing you could provide me that would get you anywhere near my good graces.
Congratulations for a job poorly done.

Gentleman… CHECK YOUR Shirt buttons! This place is unbelievably bad at doing what they’re supposed to be good at, DRY CLEANING! I was consistently receiving dress shirts that I had paid to have dry cleaned with crushed buttons, having them sent back only to have the buttons replaced with weird unmatched buttons. This was sent to the «managers» attention and on the very next pickup not only did I have two buttons crushed to the point where they fell off in the store, there was a stain on a brand new shirt. How do you actually get worse at what you do and still charge more? Gentleman, and ladies if this applies, crushed buttons don’t happen when dry cleaning, they happen when LAUNDERING and then machine pressing. Laundry is cheaper for them, and they are screwing their customers with this tactic! Oh yeah, just picked up aforementioned shirt after leaving a message for Kevin, who had his associate call me back and there was still a crushed button! If you like nice people and throwing away money, this is the place. If you like preserving your expensive clothes go down the street to Rick’s or Jack Brown, or Gogo because this place is junk.

WARNING: Don’t call the manager, Kevin, he yells at employees AND customers alike!
Two weeks ago I took a BCBG Max Azria dress in for alterations. I had a just over a week to get the dress ready for a wedding out of town. The girl at the store was great and highly recommended the seamstress that the store uses. She was very helpful and took notes of what I wanted. One week later I go to pick up the dress and it’s ruined. The seamstress has clearly never worked with delicate fabric like of that high end dresses. Stitching was coming apart left and right and there were a lot of last minute stitchings that were noticeable. I called the manager that instant, no answer, so I left a message. I called again the next day, no answer, and left a message. I left town for the wedding still upset about that dress and getting more upset for not getting any response from the manager. I called this morning again and told him it was my third message and demanded to hear from him soon. He called back within the hour and started yelling at me for leaving a threatening message. Then he claimed he never received any of my last messages, yeah right! So basically, some manager of a dry cleaners yelled at me, a customer, to take my dress back to the store. Just finished doing that and no promises on whether my alterations cost will be refunded, or the dress for that matter because it is completely useless since the alteration mishap.

I’m going to miss this cleaners now that I moved. Took my clothes here for about two years and never had a problem. The staff was always friendly and helpful if I had any questions. They even offered to stay a few minutes late for me once when I was running up against closing time — I just gave them a call to let them know I was on my way — it was that simple. The same day service is impeccable and the pricing is fair.

This place is a joke and ridiculous. I needed a place close to me to get ONE pant leg hemmed because the original hem fell out. Absolutely no work on their part because the hem line was still there. I got charged $ 7 to hem one pant leg and they had to send it out. I feel like that is ridiculous and a rip off.
I will not ever go here again.

Yesterday evening when I went to pick up shirts I had cleaned, I found that the shop had closed about 5 minutes early. When I took time to go by at lunch today, I asked about that, and was told first that they hadn’t closed early. When I explained that my phone showed that I was there before 7, and that the 7pm news on the radio didn’t start until after I got back in my truck, the clerk then said that she needed to get to another job, and that I shouldn’t wait until the last minute. Well, I often work until 6:30. If I can’t rely upon a shop honoring their operating hours, they won’t be receiving my business. It doesn’t matter how great a shirt they do, if I can’t pick it up.

Ladies, please give us a moment. This is just for us guys.
She’s not glancing at your shoes to gauge the size of your penis, she’s wondering if you buy all your shoes from Payless, and what that means for her.
Along those lines, if you show up wearing a starched shirt with crinkly little lines on your collar, then you might as well have worn a comfortable clown suit with a big red nose, because you’re going to make the exact same impression.
This is a tiny little American Cleaners at the Arboretum, around the corner from the HEB, between Brick Oven and Blockbuster. They do great shirt. It’s cheap on Thursdays. End of story.