Amco Hotel & Suites

Terrifying. I can’t believe this place is in business. Do not stay here. I’m pretty sure this is an office building, transformed into a hotel. Seriously, what is up with the statues at the entrance? The old man at the front desk is super shady. There was some thug dude laying on the couch in the lobby, with two other chicks laying on top of him. We had problems checking in, and the desk guy was extremely rude to us. We had farthest corner room, on the top floor. You could tell it was once a corner office. I tried to open the curtains but they were broken. The color scheme is atrocious. I think they were going for gold & crimson. But it looks more like mustard & blood. Not to mention, the actual paint job itself is laughable. Paint on the ceiling. Paint on the floor. Paint bleeding through from the first layer. Their beds are pretty much the equivalent of sleeping on the floor. Waking up surrounded by ten creepy red curtains, only made me feel like I was in The Shining. I wouldn’t eat their breakfast if they paid me. This is probably the worst hotel in Austin. Only stay here if you like creepy and bizarre experiences, and want to be ripped off and constantly paranoid that your car might be getting stolen outside.

I might have given it a second star had there not been a shady looking man and two women rolling around on the lobby couch when we checked in late Tues evening.

AWFUL EXPERIENCE! Sold out of double bed rooms (which is what I booked) and he told me AFTER he charged my card that they didn’t have my room. Hotel manager was rude, pushy, and NOT accommodating in any way.
This was a trip for my youngest sisters 18^th birthday — it was me, my two sisters, and my one year old daughter. DID NOT FEEL COMFORTABLE at all!
Drunk rowdy people screaming through the halls obscene things at me and my sisters. I went into full Momma-​mode and rushed everyone back downstairs for a refund. Hotel Manager was so rude and argumentative and trying to push a Suite on me for an extra $ 60 a night! Finally rudely said «Fine, fine, fine» and waved me off. (never got refund)
Hotel is dirty, creepy, rowdy — Hotel manager was the worst!

Worst hotel experience ever, the room was falling apart did not look clean at all even the elevator was falling apart! The staff was helpful as an eye on your foot! The tv remote didn’t worked! Man I could go on and on and on but I’m done with this thing!

DO NOT STAY HERE!!! DANGER!
I wish I would have read the reviews before staying here! DO NOT STAY HERE!!!
Everything, that all of these reviews are talking about, is real! We found blood on the desk chair as soon we arrived and asked for a new room. Bob at the front desk told us there were no free rooms. As we looked out our window into the parking lot we noticed what looked like folks were selling drugs in the parking lot. The TV did not work, no coffee maker, no iron, no shampoo, no cups, no ice bucket, no coat hangers, the room smelled like smoke and was supposed to be a non smoking room. I could go on and on about the horrible amenities this «hotel» did not have, but the bottom line is that WE DID NOT FEEL SAFE! AT ALL. We barricaded the door while we tried to sleep. and left as soon as we could. When we went to pay we asked for a discount due to all said reasons above. Bob could not give us a discount because he was not the manager. We left. Three days later our account was charged again for the exact same amount as before! Now we are taking it up with legal action. This hotel is a sham and should be shut down!

I booked a weekend trip to Austin for Valentine’s Day and I reserved a room at this hotel, it had a three star rating and the pictures made it look like a very nice place to stay, but when we got to the room it was absolutely unfit for people, cigarette burns and stains on everything and I literally mean everything. All of the surfaces had thick layers of who knows what, the walls had holes in them and the baseboards were falling off. The entire place reeked of smoke and mold. I immediately went back downstairs to leave and was told that they have a no refund policy. I think people should be informed because it’s clearly false advertising, a safety hazard and a health risk. I took my bags and went elsewhere, but I know a lot of people book with that hotel long distance and probably can’t afford to lose the $ 300 or so on that room and dish out another $ 400 give or take to find something else last minute.

DO NOT STAY HERE! LISTEN TO EVERYONE! I wish I would have read the reviews! I booked on
, I was rushing to find a place and didn’t even check to see if they accepted pets (my fault totally) so when I arrived the next day (many hours before check in) because I wanted to check out the place, I saw a sign that said «NO PETS». Before I even saw the sign, I didn’t have a good feeling about the place. It looked a bit trashy. I immediately regretted booking here. I thought maybe I can go in and talk with the manager and see what I can do about cancellation (if your nice and you just simply ask, a lot of times people are willing to help you out). I walk in and there was a lady with marijuana leaf socks and sandles lol. Not that I have anything against marijuana or peope who smoke it but she was dressed as you would expect someone who wears socks and sandles to be dressed. She seemed to be arguing with the person at the desk. I looked around while I was waiting patiently to speak with the desk attendant and I honestly couldn’t wait to leave, let along actually stay there! After I was finally greeted, kind of rudely, I explained to the man that I didn’t know they didnt accept pets and excepted responsibility that I was my fault and if I can cancel. he said «no no no pets» and looked me up and said I was canceled. I thanked him very much but immediately I knew this wasn’t the end. Sure enough, I see an authorization on my card for the room shortly after! The fine print says I can be charged 50 percent of the fee if canceled later then whatever time, so I was expecting to pay something and I was OK with that. I called again after this alert and spoke with someone else and he assured me it will be reimbursed and I will get an email shortly. Of course I didn’t. Here a few days later and I’m still out of 62 bucks. I’m filing with the BBB. I just want other decent people out there to not go here. Listen to the reviews. Especially if your with your family, DONT STAY AT THIS KIND OF PLACE!!!

It is the worst place that I have ever been to. Worst service and experience!!! Please do not stay!

DO NOT STAY HERE!!! This is was the creepiest hotel I’ve ever been in. The entrance with the nude statues was weird. The lobby reminded me of the Tower of Terror from Disneyland. I booked the room on
, but my cousin and I read the reviews on our way to the hotel. We were hesitant to stay there, so we decided to check out the room before we brought our bags in. The hotel button had a broken cover. When we got off the elevator, we passed by a guy with a beanie on our way to the room. He turned around and followed us to our room. We went inside and tried to lock the door with the deadbolt, but it didn’t lock. The TV was on and all the lights were off. It felt like someone was just in there. We kept checking the peep hole and the guy was just standing there for about 10 minutes. When we saw he had left, we went to the front desk to try to get our money back because there was NO WAY we were staying there. He refused to give us a refund. We left immediately. The whole experience was so traumatizing! It felt like we were on a prank tv show or something.
If you want to stay somewhere where you feel like you have to sleep with one eye open, this is the place for you. I recommend going across the street or down the freeway to a less sketchy hotel.

If I could give it no stars I would. For $ 130 a night I expected more. First, they did not have our reservations. There were no pillow cases on our pillows. The room smelled like mold, it says no smoking for the hotel but it smelled like it had been smoked in and our blanket — not even a comforter had burns holes in it. The toilet had hair on it so I worried that it was not properly cleaned. I felt more comfortable using public restrooms. The entire night our neighbors were cussing out their tiny children. Which was uncomfortable for my child and I.
The carpet was peeling up and the zebra stripped curtains were terrible.
The «breakfast» was a few boxes of cereal, individually wrapped pop tarts and some single packages of instant oatmeal. The milk was a gallon of milk on some ice.
The worst part of it all is that when I check out I’m told they owe me money but that I need to call later and talk to the manager. I call and the manager (Asa I believe) didn’t want to admit she was the manager. Then passed the phone off to (Bob?) and not handle the issue herself. I told them we honestly had a terrible stay and would’ve stayed the second night (we had a two night reservation) but we were so uncomfortable I canceled my night and would like a refund due to the above mentioned. Mold in a hotel room with a 6 year old or anyone for that matter is unacceptable. He replied with its our policy that if the cancelation is less than a 24 hour notice there is no refund. We would’ve stayed had it not been the absolute worst hotel experience of my life.

DO NOT STAY HERE.
If you pay anything over $ 50 per night here you’re overpaying. Complete scam of a hotel and should be shut down. Patchwork job on the interior and damaged furniture, lamps and doors. Doors do not shut properly, there is a stench of basement and something fermenting in the room. Best part is management knows and does not give a damn. Sleep in your cars or pitch a tent off the highway for a better experience.
Woke up every morning having to shower from the humidity.
Completely disgusting — state should have a DO NOT ENTER sign on front door.

Dirty Windows, no pillow cases on pillows, spider webs, flies. Strongly suggest staying somewhere else. Booked three nights through Travelosity, fortunately, Amco messed this up and only booked one night. We didn’t stay even the one night, we went down and told the front desk that the room wasn’t acceptable. Manager said she didn’t have the authority to refund rooms.

Not worth the frustration. Working nights I slept all day. Woke up at about 8 pm to watch TV and enjoy my night off. And the cable wasn’t working. After spending the better part of 30 minutes trying to figure out how to work it. I went down to the front desk to ask for assistance. After a brief check the guy at the front counter told me that what it was is the person before me had stolen the cord (HDMI) connecting the cable box and TV. Quickly said I’ll find another and left. After awaiting a little over an hour I go back down to the lobby and am told that there’s going to be nothing done. And that I can check out if I’m not satisfied. Worst hotel experience I’ve ever had and I will be contacting the better business bureau along with the board of hotels and lodges first thing in the morning.

I stayed for 7 nights with my girlfriend for a wedding at this AMCO Hotel Inn and Suites in «Austin Texas.» It is not bad for the price and location! Yeah it may have some things like the breakfast not being the best. But you can just walk or drive to Denny’s 2 minutes away. Seriously the room service was good and responsive to our needs. My room had two beds, A fridge, coffee maker, microwave, free On Demand cable with a nice tv. The air conditioning worked great. Anytime I needed more towels or coffee packets they quickly helped my needs. The only issue was the bathroom door was difficult to close shut. The bathroom had a nice fan too! The main lobby was always smelling clean and they had very friendly staff. They kept our room so clean I left a $ 20 tip on the last day of our trip.

BLOOD SPLATTER ON CELING! DO NOT STAY HERE! My colleges and I booked a room here for SXSW 2015 and when we went to our room we found violent blood splatter on the ceiling above the bed and on the lamp shade. When we told management they admitted there was an incident in the room and they did not know there was still blood in the room. Yet they did nothing and would not refund our money or even really do anything about the situation, even offer us a discount. The police were called and they are investigating the situation but this is literally the worst experience and customer service I have ever had. Please do not stay here!

First off the hotel looks nothing like the photos they provide. you don’t get a comforter for your bed, the elevators are crappy, and the employees are bothered by any little thing you ask or say. I have had one of the worst experiences at a hotel in my life here and nobody on staff cares or is willing to help remedy the situation. The hotel dosent care and
is giving me a blanket statement and the advice of… «Go to the police.» I stayed at a hotel that I trusted would keep my personal property safe or at the very least secure and while I was at one of my best friends wedding putting together her wedding cake, my room was violated and ransacked (even though the do not disturb sign was left on my door) by the housekeeper for whatever they wanted to take. I am out around $ 200 worth of goods AND I still had to pay to stay there and get stolen from. I will NOT RECOMED AMCO HOTEL AND SUITES EVER! In fact I will let others know of my story and to steer clear of the horrid hotel!

I unfortunately after a very exhausting day, had a very bad experience here. the only good part of my experience at this hotel was the desk clerk by the name of Chelsea who went over and above the call of duty. let me share with you my experience. I went through
and booked a hotel room with a king size bed at a specific rate. when I arrived I was not sink into the system i sat at the front desk and waited 30 minutes. Finally I asked Chelsea if I could just go upstairs to my room while she tried to sort this out. I went upstairs to my room the hotel looks very clean I was impressed with the size of the room and the colors on the wall which were very calming. I was looking forward to a nice hot bath and an early bedtime. I turn the TV on and it the chair the changer we’re not working. then I set up my computer and the internet connection was so very slow I went to look for a washcloth and there was none. finally I called Chelsea after we both tried to fix the TV multiple times and she said to me that her boss told her that I would have to pay the full rate for this hotel. Apparently what happened was at Priceline booked me for a king size bed in a room that was non-​existent. because I was in a room with two queen size beds I now was being told by the management that I needed to pay full price and not the price that I originally paid on Priceline. Or I could pay $ 20 more for the two queen size beds on Priceline. But that means I had to negotiate this with
. so I waited for
to call me to verify this information. Because I was tired and possibly a bit irritable by this. I called them the man at
heard my story called the front desk and told them to rent me this room at a price that I originally paid for or agreed upon on Priceline and if they would not willing to do that that they would send me to a different hotel and that this hotel would have to pay the difference. long story short I finally resolve this issue. & I want you bad. I woke up in the morning looking forward to my continental breakfast. I went downstairs they only had one thing of coffee 1 carafe of decaf coffee no styrofoam cups. only plastic cups. A few boxes of sugary cereal. Half a jug of milk, half carafe of milk and nothing else.
Personally I will never stay here again.
Management has a lot of nerve to even suggest I pay full price and there greatest commodity was Chelsea the Front Desk clerk who was accomdating and kind.p.s. please forgive typos. This was a voice activated text. Thank you.

I will give this place three stars because I didn’t have a bad experience.
I stayed here for two nights the day after Thanksgiving with my boyfriend. We pulled up and knew straight away it was a funny place, and this was before the woman at the reception desk greeted him with «We have no vacancy! Do you have a reservation?» Her attitude turned right around when she learned we did.
The room was pretty clean (maybe to the naked eye). Everything we needed was there except for a hair dryer, which is really only something I *wanted* and the front desk eventually was able to communicate with one of the employees (all of whom were very friendly) who spoke zero English to find where any spares were. The free breakfast was pretty good for a free breakfast, too.
My only real complaint is the crowd that finds its way to Amco Hotel & (and I guess insurance sales) Suites’ doors. We were pretty sure the first night our room neighbor was a prostitute and there were some pretty sketchy folk hanging around the outside.
I’d come back probably

Maybe next time Katrina should stay at motel 6 next time & see the difference as I travel all over & for $ 90 in Austin It was a steal !!!
I think it was a grand opening special because I would of thought this place was Atleast $ 150 & up but price was great.
The room was like a big sweet, THEY WERE HUGE !!! & place felt comfy as it wasn’t crowded & more like a nice homely place. I personally stayed here last 2 months for the weekend while traveling & staff was friendly & room was clean .
I hate people who write bad reviews because a place wasn’t absolutely perfect
& nit picky. I love this place & will be back soon .
Thanks Amco for the great stay !!!

The desk Customer Service rep said we are their first guests since opening.
We are awakened before 7:00am by the lawn crew mowing and leaf blowing noisily. They continue for over an hour, so that’s put wake up call, I guess.
We started with just half a roll of TP in the whole place. The continental breakfast is a joke.
The deadbolt doesn’t latch securely. It only engages partially, and it releases when you use the door key– is that normal?
Overall, we may as well have stayed at the Motel 6 across the street and saved a few bucks. But here they provide a warm mini-​fridge and a microwave.
We’ll be outta here early today…