Allstate Insurance: Brett Clayton

We had the misfortune of getting Brett Clayton as our local agent. I don’t honestly know why our previous rep Ivan Booker disappeared; but our customer service went down hill as soon as Brett took over.
Several months ago I called and left messages with him and his assistant for quotes on new cars only to end up calling the national 800 number for assistance. Turns out, Progressive wanted our business and we now have four cars on full coverage for what Allstate was charging us for two.
I called Brett’s office to cancel and guess what; left more messages. Again, I had to call the 800 to cancel. But, that’s not the end of my term at Allstate. National customer service can ALMOST cancel your policy. Some sort of correspondence is then sent to Brett so he can call and try to save the customer.
Yep, not one call which was fine. However, now we’re getting calls from Allstate saying we’re past due on our billing. An hour today on the phone to make sure ONE of Allstate’s oh I don’t know 3000 employees could finally get this sorted out. That cancel call was on August 1^st; and they are still trying to take money for a policy that we canceled
UPDATE: As of October 3^rd, we’re getting internal collection notices from Allstate stating that we’re still insuring you even though you haven’t paid your bill. The final notices are comical; until it hits my credit report and that’s when I will seek litigation against Allstate and Brett Clayton
UPDATE: Wifey called Brett to cancel today on 10 – 6 again, resolution center called me at 4:30PM to ask us to explain our issues. TOTAL blame is on Brett Clayton who didn’t do his job. When is a cancel not a cancel? We were even CHARGED AFTER THE CANCELLATION FOR OUR MONTHLY PAYMENT!
Those hands Allstate swears your in good hands with will literally SLAP YOU IN THE FACE AND YOUR WALLET!

Brett is the worst insurance agent I have dealt with ever. He is very sweet to talk on the phone when you are signing up for a new policy and once you sign up for the policy you can rarely get a hold of him.
When you call him, his assistant Lindsey picks up and takes a message and tells you that he’ll call back and that never happens. After repeated follow-up’s he’ll send you an email without much details. My policy premium went up significantly at renewal so I cancelled my policy with Allstate due to Brett.