allendale express

Very friendly to both me and my family. Very helpful and trustworthy. An easy choice to return to in the future for any reason.

I am SO disappointed in this business. I’ve been coming here for at least 4 years for oil changes and inspections on several cars. They have not vacuumed it the past 3 oil changes (in MY car) and I’ve been 3 times in the last month to attempt an inspection only to be told «I don’t have an inspection man here». The total fee is $ 36.10. Breakdown is odd. My receipt reads: full service oil change: 32.00, oil filter T26: 0.00 (perhaps because they didn’t change it?) Havoline ¹⁰⁄₃₀: 0.00 and disposal fee: 1.99 subtotal $ 34.98 then it says PARTS: $ 13.50 (WTF??) LABOR: $ 21.48 STATE:$ 0.44 CITY: $ 0.14 MASS TRANSIT: $ 0.14 TOTAL: $ 36.10 CCARD: $ 36.10
Now to the part that infuriates me. I was charged TWICE on my Texaco card one minute apart the same fee. The credit card company tells me to contact the owner. Well… he is NEVER there. Or if he is, they do NOT answer the phone, it rolls to a fax. If you try to send a fax, it doesn’t go through. I’m not able to leave work — I actually work longer hours than they are open (apparently for much LESS money) and I live outside of Austin and am not willing to drive 20 miles one way in hopes of catching «Rick» there.
A year ago, I would have given them between 4 & 5 stars for being courteous and consistent, but when your «little extra’s» like vacuuming go away w/​o notice and you double charge customers… not to mention almost ALWAYS pushing for extras like oil & air filters, fluid changes, etc. For almost all my mechanical needs I go to Jimmy’s Automotive in Crestvew or Salem’s in Crestview. They never seem to find the things wrong that Xpress Lube does, and the ONE time Jimmy did, he beat the price set by «other’s» by almost $ 80.
Good bye Xpress Lube on Burnet, I will NOT be back. Not afraind to post my REAL name either — Robin Shumer

They are an improvement over Jiffy Lube, but watch out, not only will they push items on you like air filters and windshield wipers at steep prices, like all of these places, they will also ADD FLUIDS AND CHARGE YOU FOR IT WITHOUT ASKING FIRST! After telling them No, I don’t want a new airfilter, etc. «I just want an oil change, thank you.» I went to pay and it was $ 42 for a «$ 28.99 oil change.» They said it took 7 quarts of oil and the price was for 5… fair enough, but the extra 2 were EXPENSIVE. Even worse, they had added $ 3 to the bill for «topping off the coolant.» I said Not A Chance! So they took it off the bill. I can’t stand it when places do stuff like that. I mean, maybe they added about 3 ounces of coolant to the reservoir (I know it wasn’t very low) and they want me to cough $ 3 for that, without my consent up front? Forget it. Keep an eye on them.

I would give this business no stars if I could. I stopped by today to get a Oil Change and a Inspection for my truck. The staff seemed nice and accommodating. They didn’t tell me how how long it would take, but I suspected at least 30 minutes. After about 15 min or so, during the Oil change, the Female technician came to see me and suggested and transmission service, and I declined. No biggie. Then about 30 min latter another Tech came to talk with me, with my windshield wipers in hand. He said they needed to be replaced. I asked my options, he said I could go buy some and bring back or they had some for $ 10 (and some change). I opted to have them put there’s on. So, when they were all done, the female Tech came up and said they were all finished. I met her at the register and she totaled everything up. The total was ninety some dollars. WTF ! She went down the line items, saying they had to add extra oil and the windshield wipers etc. I sucked it up and paid. When I got i my truck, I noticed that they charged me $ 3 for topping off my radiator, as well as extra oil and $ 10 (and some change) for EACH windshield wipers.
In my experience, it’s always better to fully disclose unexpected charges. Since they didn’t, I left a very unhappy customer. Somehow, the ended up charging me for $ 30 more than it should have been. I will not go back to this place. I will not recommend to friends. If you do decide to go, my advice is to make sure you tell them upfront to fully disclose all extra charges.
On a more positive note, across the street from Texaco Express Lube is the most interesting dog groomer I have ever seen. Luther’s Grooming.

Xpress Lube is a prefect Valentine’s review, don’t you think?
I am so glad I found this place. I have taken my truck here for inspections and oil changes on a regular basis for the past couple of years. They are FAST. Their oil change is $ 28.19 with all city, state, disposal, mass transit and because you’re alive fees. They do all the little extras of vacuuming and windows. They have always been super polite and it’s evident they try to retain their customers by the way you are treated. The last time I was in there, they changed out my rear bulb and didn’t even charge me. Not a big deal, I know, but little things are very noticed and remembered.