AAA Limousine

I can’t believe the worst service ever! I paid for half of the limo prior to my wedding. The day of my wedding was a disaster from this company. I paid for a limo for 3 hours only to have the dvd/​cd player not to work. The driver couldn’t wait til after I got done taking pictures for us to pay him so I had to stop just to pay the man just to get in the limo to not have ANY entertainment! I asked the driver to come fix it so I had to take time out of my drive to the hotel for the driver to TRY and fix it. Which it didn’t get fixed so our drive got cut short to make it to the hotel on time. I still had 2 hours with the limo and I stated I wanted to limo to be parked out front so my guest could take pictures in front of the jet wing doors I got interrupted 3 times by the driver asking what he was supposed to do I told him to stay there as I paid for the limo so the 4^th time he found me and asked what he was to do I told him to fuck off and stop bothering me. I paid for 3 hours of service only to get it for an hour and 30 minutes. I asked the driver to get some of my money back as we had no entertainment in the limo I was told to call the office so I did just to be told that it was my fault I had someone mess up the dvd/​cd player and that it works perfectly fine now and then get hung up on! I will never book with them ever again in my life. I only booked because my husband likes tricked out cars and I thought getting him a tricked out limo would be cool but it was the worst experience ever and the shitty part was that this was my wedding!

I am not a customer, and never will be.
On 5÷21÷2013, I was rear-​ended by one of their drivers on 360 during rush hour traffic. No injuries, just body damage to my vehicle.
I have since learned that they are being uncooperative with the claims adjuster representing their own insurance carrier, even hanging up on them and refusing to discuss the claim.
After reading the other reviews, I see that this company does not have the best interests of ANYONE at heart, just their own pocketbooks.
Stay FAR away from this company. They are an embarrassment to the Austin business community.
And I have to add… they don’t even try to hide the fact they are manufacturing their own reviews (check out the filtered reviews). It’s clearly the same person writing a few of those (and probably the same person who responsed to reviewer Danielle Z’s email inquiries).

WARNING !!! Their limos have no A/​C the owner is shady I rented the limo for my parents 25^th anniversary it should of been the white 2012 300c instead they send me a Hummer .the reason i had chosen the 300c was to accommodate my 90+year old grandmother. Horrible experience for all my family. They were late and did not even had the courtesy to call me and say that they were going to send me the other limo. Owner promise me to call back he never did.

I am currently looking for transportation for my wedding for later this year. I contacted this company since I see them on my way to work. They emailed right back with prices. I noticed that their email wording had a few typos and thought, eh, easy mistake. I emailed them with a few questions. They only answered one question– with the answer in half all-​caps, half lower case, no punctuation, and nothing else. I emailed back asking about the other questions. And I never heard back.
This is for my wedding. I want someone reliable who answers back in a timely manner and knows how to correspond professionaly. My fiancé and I both agreed that we shouldn’t move forward just because of their prices.
Their website is very enticing as well as their prices and fleet. But if they can’t even have proper professional communication during the freaking INQUIRY process, I’m scared to know what the actual event will be like. I usually don’t leave harsh reviews but this really turned me off and hope that they get their act together for future potential business.

Please keep in mind that this review is for services rendered over two years ago. My now husband rented a limo on the day he proposed. The job: take us to downtown Austin and back from Round Rock. The positives are that they were on time and we arrived safely to our destination. They were also on time for the pick-​up and we arrived in Round Rock as scheduled.
Here is the negative: The limo was rented on July 5, the middle of the summer and their A/​C was out in the back where all the passengers ride. We asked repeatedly for the A/​C to be put on. Because the driver’s air was blasting in the front, he insisted that it worked. Meanwhile, we all roasted in the back.
The shocks on that sucker reminded me of my school bus rides in the 3^rd grade. The driver could have gotten away with charging a fee for a roller coaster ride after we were done.
The driver was not very friendly and he was insistent on a tip. Here’s a tip: Gratuities are not a right, they are a privilege and the are EARNED. He actually badgered my husband for a large tip after the ride home. I’ve never seen anything like it.
We will NEVER use this service again. The only reason they get 2 stars is because I am a stickler for punctuality.