The Joint ...the Chiropractic Place

Went in on a Sunday. Couldn’t believe I found a place that was open on Sunday. They were a nice bunch, did a great job on my screwed up back, and had a great system in place to take care of a person, no matter which Chiropractors were working that day. Only been in a couple of times, but, love it so far!

Went in today due to a stiff lower back. They got me in right away after filling out some standard paperwork, did my adjustment, gave me some pointers on what I should do in the near term and a go forward schedule. Brandon was a nice guy and really didn’t waste any time, some nice idle chatter and he went to work.
Front desk support was good. Look, they’re goal is to try and sign you up for a recurring membership so they tell you return visits are important. Can’t blame them and as long as they make my pain go away, I’m game.
Overall, quick, easy, and fairly painless (literally and figuratively).
Heading back in a couple days for follow up, hope it goes as well as the first visit did.

Received a phone call yesterday from this place of business because they could not process my credit card. When I called to talk to them about it I found out we had been paying for 3 family members for the past 6 months, a monthly membership fee. We had no idea as we thought we had joined only for a trial month. Using our health care spending account initially they continued to use this credit card over the past six months. We never received a statement, we never received any phone calls wondering why we weren’t using it. A face to face today with the office manager got us nowhere, and one of the doctors decided they needed to get into my husband’s face and act like a tough guy. Beware of what you sign and beware of the joint.

Love this place.

I have been referring family, friends and our church members to The Joint (kiddie-​corner to Southlands) since I was treated there when they first opened. The chiropractors are knowledgeable and personable, too. The doctors listen to what your problem areas are, sometimes even find more sore spots and work on all of them before they are done. I have severe back problems and always leave feeling MUCH better than when I arrived. I signed up for the monthly program recently, and it was the best decision I have made in quite a while! I would rather go there and pay for the 4 visits a month whenever I need them than to drive across town to a chiropractor that my insurance takes and have to make the appointment ahead of time. Also, The Joint is open Saturday and Sunday!
The first visit is only $ 19 and I believe you will be very pleasantly surprised by the doctors and service. Give The Joint a try!

Hello, today was supposed to be my first experience with a Chiropractor ever. I initially showed up at the Joint 10 minutes before they opened their doors at 10am. And being the prompt individual I am I wanted to adhere to the first come first served basis that the Joint is known for and wanted to be seen in a timely fashion.
When I arrived I was the second person thru the door but was told that because it was my first time visiting that my wait would be 30 minutes because I had some paperwork to fill out and there were two other people who needed to get done too. That’s fair, I thought… at least the receptionist let me know. I was there about 15 minutes when the receptionist instructed my husband and I to go back to the seating area to wait our turn.
I asked my husband to go first because I was still a little apprehensive and wanted to watch his adjustment being done. We proceeded to wait another 25 minutes while the Dr. finished up two new clients ahead of us. It was finally my husband’s turn as he had been waiting on the table like we were instructed when another gentlemen was brought in and the Dr. immediately instructed him to get on the table so he could begin working on him. I quickly stood up and mentioned to the Dr. that my husband and I had been waiting for quite some time and we were told that we would be next.
I was a little surprised by the Dr’s response. I was told by the Dr. that this gentlemen’s adjustment would take 10 minutes or so and he would be out the door and there wouldn’t be a need for him to wait because my husband and I were going to take a while to complete.
Did it ever occur to the Dr. that we had already been waiting 40 minutes and like everyone else there we had patiently waited our turn?
I guess what I found most surprising about the Joint is the customer service and lack of communication by the Dr. He never asked me or my husband if allowing this gentlemen to cut in front of our wait time would be ok he just assumed it would.
I’ve been in the Medical field greater than 20 years and communicating with my patients is a huge part of patient satisfaction and return visits. In fact one of the most attractive features to going to the Joint was not only the cost but the selling point of working on clients on a first come first serve basis. Who likes to wait regardless of the reason?
The Dr. never took responsibility for his lack of communication and for his oversight in assuming that this would be ok. I would suggest that this business re focus it’s meaning on what a first come first served selling point really means and or include a statement or policy in writing to include that clients may be subjected to longer waiting times if current members show up at any time during a new clients initial intake.
This will eliminate confusion for the clients whether new or old.

Love this chiropractic office! The Chiropractors there are caring and take the appropriate time with you to get the troubled spots. They also go over stretches and regimens with you to get you well and the price is unbelievable too. So much better not to have to deal with restrictive health insurance. Every time I stop in I’m always greeted with a genuine smile from all of the staff and the wait is never long! Overall I will keep coming back to this practice for as long as they remain there!

I at first was leary of a membership place for chiropractic care… its even offered with my regular health insurance, but have never used it, (yes leary about chiropractic care in general) but after suffering from migraines the past couple of years, and having doctor after doctor not be able to assist, one doctor finally said to try it. I saw the sign for this place driving from work one day and was experiencing a blinding headache, so I turned right in to see what it was about. BEST LEFT TURN I HAVE EVER MADE! :) not only did they get me right in, my headache was COMPLETELY gone by the time I left (what — minutes later???) I have NOT had any more severe migraines since I started. Yes, I get some but I head right over and they are usually gone very quickly now. The staff and Doctors are great, and it is so convenient knowing I can walk in on my time. Yes, sometimes there is a small wait, but you will not regret it. I won’t say they will cure everything for everyone, but its a miracle how much better I feel — and I have only been going just over a month now. THANK YOU!

The Joint has been a great addition to my back feeling better and my mobility improving. I have recommended it to several people and absolutely love the membership program. This allows me to go once a week and maintain a less painful life. Dr. Sarver is amazing and knows just how to get my back to release without hurting me. The front desk ladies are always friendly. Really it’s just a great place to go especially when they remember you and work to make each visit a great one.

I travel a ton for work which tend to get me out of alignment requiring consistent adjustments. The great membership plans and flexible make the joint a great chiropractic solution for me. These guys have a huge impact on my overall life and comfort.