Sears Roebuck and Co Refrigerators

DO NOT BUY SEARS PRODUCTS !!!
If there was a lower rating I would have selected that.
Bought a Kenmore «Coldspot» Fridge on advise from my parents because they said Kemore was a highly trusted
applicance name. Well, the ice maker has stopped.
Day 1: I called Sears and was put on hold multiple times.
Day 2: I called Sears and after 1.5 hours got through to someone, who appeared to know know the English language to
well. After a frustrating call having them repeat everything they said to me on the phone as I could not understand
a thing they were saying, I hung up the phone.
Day 3: Called the local Sears store and they advised to use the online chat for Sear. I used the online chat feature
and that took over 45 mins. Appears that they use «copy and paste» items to paste into the chat session. I
constantly asked what the technician would accept as payment, and all I got was this is going to cost $ 75., pasted
into the chat 4 times!
I finally just typed backe «please schedule me the earliest appt.» I was then scheduled 3 weeks out. No problem, i
can use my plastic ice cube trays in the meantime.
The day arrives that the technician is supposed to arrive (anytime between 8Am and 12Noon). I get a call at 11:35Am
from the tech who cannot speak a word of English correctly, or anything close to what I know of English, to say
that he is still on a job and would call me back in an hour (1230PM) to let me know when he might be available to
come to my house or to have me reschedule. I had him repeat this as I could not make out some of the things he was
saying. Sounded like he was from India? Very heavy accent.
It is now 12 noon and no technician. I have been waiting for 4 hours and no technician. WHY CAN’T THEY SEND A
REPLACEMENT TECH, if the one who is supposed to be here is tied up on another job?
I am not going to let this so called tech do anything to my fridge! I would rather have a local tech shop do the
repair on the fridge rather than let SEARS touch this.
1. WORST CUSTOMER SERVICE OVERALL
2. BAD PRODUCT
3. BAD TECHNICAL SUPPORT
4. WORST business policies
Since K-​Mart bought SEARS, the store has gone downhill FAST.
I will never by another product from SEARS again.
Unfortunately I also have a SEARS washer and dryer. I guess I should look around to local repair shops now incase
something happens with them.
Oh wait it is now 12:40PM 40 minutes outside the 4 hour window and I just got a call from SEARS to appologize for
the inconvenience of the tech showing up late. I advised to cancel the appt as the tech didn’t show up late, he just
didn’t show up. WHAT A WASTE OF TIME.