Protect Your Home – ADT Authorized Premier Provider

I wish I could give them less than one star. What a horrible experience. Protect Your Home owns the contract while ADT is the backbone of the service. But Protect Your Home is an incompetent operation that has every excuse not to take care of you — for example they say they have no record of your numerous service requests. This apparently absolves them of any responsibility for the terrible service response.
Protect Your Home (PYH) sold my elderly, invalid parents a big fat system with smoke alarms, burglar alarms, and a life link set-​up so my parents could press a button for immediate help. Oh, and a three-​year contract with high penalties. The smoke alarms — a simple machine, really, most often with a regular, $ 1 9-​volt battery. Somehow the units PYH has provided require $ 10 lithium batteries and the detectors beep all night long as if the batteries are dying. It doesn’t make any difference to put in new batteries — they continue to beep. We check the batteries coming out of the detectors on a meter, and they are still good, just like new. Doesn’t matter. My parents are subject to intermittent, irregular beeping to alert us to «dead» batteries.
The burglar alarm is another source of fun. Our family member who programmed the alarm with a code had a stroke and was unable to recall the code. Resetting the code has proven impossible to manage — with PYH’s sale of our contract to ADT for service, they cannot do anything except refer you to that subcontract who in turn send you to another phone response, and to another. None of them offer to run you through a keypad reset, as is quite possible.
The other reviews show a pattern of upselling and failure to provide service. For me, they can upsell me all they want, if it works and if they service the contract when it doesn’t work! I fear however that the pattern in these reviews shows a concerted effort to defraud the public — get their money and then leave them high and dry.

After having windows replaced we asked ADT to come out to install sensors on the new windows. We discovered that they’d left without installing a sensor on one of the windows — they just left the pieces of the sensor sitting on the window sill. The next day I asked them to come out right away to get that sensor installed since not having it left a garden-​level window unprotected. The service group said they couldn’t get anyone out before the second week in November! Keep in mind that I paid actual money for the service call yet ADT is willing to leave me unprotected for weeks. They did offer me an off-​hours visit but I’d have to pay an overtime fee — — all for a mistake ADT made, not me. We will be looking at ADT’s competitors for options.

What a horrible company. Use the competition you will get better service for less money. I have had several issues and not a single manager that I have called and left a message for will call me back. I paid a lot of money to have a system installed that was not adequate coverage and they knew it. Aurora police does not respond if only one zone is activated. The police stated that ADT knows this and is suppose to be telling customers… but they do not. It would cost many hundreds of dollars to upgrade to have two zones. What a complete rip-​off. I am extremely sorry I had this company install the system and will cancel it the minute the contract is up.

After repeated emails to solve an ongoing problem, I analyzed ADT responses. I’m of a firm conviction that ADT is using software like corporate headhunters use to triage job applicants. The software scans your email looking for key words. Then the software generates a response that is vague but not on point to your email. This is not the only company I feel is using this software, add Century Link and Comcast to that list. I’m sure there are a lot more. You get frustrated that your problem is not addressed, but now you know THERE IS NO HUMAN INVOLVED & ADT doesn’t give a damn whether your problem is solved, after all they got what they wanted; your money.

Never use their service. As said by their ex-​employee they put in too many sensors. I asked them to remove excess sensors which they did promptly. The installer gave me a receipt. But the company denies knowledge of returns and says it is not their in their system. They blame the installer saying that they never informed the office.
They charged us for the additional 5 sensors which was returned and but not keen on refunding the money. I am still waiting for them to refund a huge $$$ amount. I have contacted them 4 times. Every time they gave tailored answers and denies receiving even our previous calls. Beware of this company. Never ever do business with them. They don’t deserve even one star. Only good thing about them is their technicians are very good.

Nothing was positive about my «Protect Your Home» experience. They messed up the appointment times, the billing, the installation was not as agreed upon, the installer was rude. Once they were at my home, it became of upselling me on everything. The incremental prices were outrageous! I strongly encourage you to shop for another provider. Many of the sell ADT services and I am certain that you can find someone who will offer a more positive experience.