Orkin Pest & Termite Control

As far as the outcome of the services or how punctual and friendly the technicians are I have no issues and was satisfied. I am NOT satisfied however when I get a call the day before they have me scheduled for a service and I call back and say that I wish to cancel all services going forward and they say that they require a 30 day notice before cancelling services. That’s a nice tricky way of shafting people out of $ 75 – 100 that they don’t want services for! I asked what would happen if no one was available at my home for 30 days and was informed that they would provide the outdoor barrier portion and bill me the same amount as if they had come inside as well and laid new traps and barriers! Absolutely ridiculous, and a ripoff to imply that the outside barrier service is the only thing we are ever being charged for when everyone knows its imperative to the service that traps are put in multiple locations inside the home as well. Scam artists.

So angry with these people. Do yourself a favor and call someone else local. I took off the whole afternoon to wait for them. No one showed up in the time window so I called the customer service line. I was on hold 5 times before I got to speak with someone. They told me a voicemail was left about the time window not working. First of all no voicemail was left as I called them from the phone the supposedly left a voicemail on. I took the afternoon off work and wasted time I could have used to make money to wait for nothing. This is a classless and rip off organization and should never be trusted.

Orkin, beware! 1 star is gracious. This began 2 weeks ago. Mind you I have 2 accounts for rental properties. I called Orkin because I used them when I lived in one of the houses. I checked in with one set of tenants and were told they had not heard from Orkin since November. Since I was being billed, I called Orkin to research. My initial call yielded no results and I didn’t receive a call back either. My second call I was led to believe I would receive the requested documentation to show my tenants had been receiving services. About another week goes by and no call from Orkin about this issue. You can imagine on the third call in to research if I was being properly charged or not, I wasn’t the happiest customer. Being as I felt I was pushing for information on something I already had a question about. The third call I was again told I would receive a copy of the signed invoices (by the technician, since they leave these as the house upon completion I expected this wouldn’t be hard to obtain.) I was also told for the 2^nd time I would be sent the GPS report of the driver. So three calls deep, and no results. I had asked for the manager to call at this point because obviously the CSRs I was dealing with didn’t know how to resolve the issue.
Flash forward to this AM, and a call at 8A from the general manager. Immediately he started the conversation saying I was «accusing» his technicians of forgery. Good morning and how are you doing. You want to get on the wrong side of a conversation, start it by telling your customer they are re accusing your technicians of forgery. He should have gotten his facts straight. I told his staff, if they couldn’t provide me with, or didn’t have documentation to show services were rendered, I would let Visa handle it for sake of time and not paying for services not rendered. The General Manager informed me that they couldn’t release the GPS reports, although his CSR freely offered them to me twice. He was abrupt, and defensive from the outset of our call. Obviously he wasn’t calling to resolve the issue. He didn’t have any documentation to send me. His resolution was that they had concluded their «investigation» and can show the driver came to the house. Again, not willing to send anything to the customer showing services were actually rendered. All he referred to was a call log… Really? I can call a number as well. I simply wanted the receipts they leave on the door when they finish services, which he apparently felt weren’t important to send to me.
His resolution was to cancel my contract, and reverse all charges for 2013 visits. Given the costs Orkin charges for services, I feel I am better served by finding a different company to handle these needs going forward. So his offer was fine by me. Although I will say the service I received from him matched his CSR reps, so I guess it makes sense why the CSR is offering to send out GPS reports, and the GM is saying they don’t release this information. I feel our GM needs to attend customer service training, on how to approach an upset customer. And leading the call with an accusation is probably not wise. From there, maybe he can spend a little time training his staff that if they don’t give customers the GPS reports, not to offer them to the customer, so the customer expects to receive them.
Overall, I would say pest control services are something you can find elsewhere, I can really care less that they have 150K accounts in Denver… Maybe those 150K people should make sure services are being provided, especially on houses that are rentals.

I have been waiting for 6 ½ hours for the Orkin man to show up and, apparently, he has decided to «job abandon» today. I called their call center several times — it’s like they only hire people whose parents marry their cousins. They refuse to help me. They are slow, glib and lazy. If you need a reliable exterminator, don’t call Orkin. They are terrible. They are unreliable.