O’Reilly Auto Parts

The two different sales people at this store who have helped me the two times I went in are not knowledgeable on basic, common auto parts, and one of those people is dishonest. Another employee is downright unhelpful and rude.
I went in to purchase a length of power steering hose from their bulk spools I needed for a tractor. The salesperson went and cut the length and began ringing me up, and I noticed that it was fuel injector hose. I pointed out the mistake, and the salesperson said, «Power steering hose and fuel injector hose are the same thing. You’ll be fine.» What? Power steering hose is hydraulic hose designed to withstand oil at approx. 400 psi. The fuel injection hose the person tried to sell me was designed to withstand gas at 50 psi, printed on the hose. So not only did he lie to me, but when I asked for the actual p/​s hose, he told me they were out of stock and sent me on my way. If this person has sold that fuel hose to other people in place of power steering hose, he could cause a fire when that hose fails and sends oil flying onto hot exhaust, or he could at least strand the person somewhere if parts fail when the fluid drains.
I was in a jamb and needed a common brake wheel cylinder. This store is nearby, so I went in even though I wasn’t confident after the above hose episode. A different salesperson had tremendous difficulty even locating the wheel cylinder. Eventually, after about five minutes of searching, the person told me that my truck was not equipped with that part! «Oh, you mean this part,» I said as I removed the old wheel cylinder from my pocket and set in on the counter. I ended up having to help search their computer database, directing the employee where to go, to find the part. They should have paid me.
So things as simple as power steering hose and a wheel cylinder stumped two of the salespeople in this store. I don’t even want to find out what happens if someone requires more complex parts.
And the worst salesperson of them all. Mr. cowboy hats. A man works there who has a truck with its dashboard covered with cowboy hats, and I’ve heard him both times I was in bragging to customers about his cowboy hat collection he keeps in his truck. The time I was in the store trying to get help with the power steering hose, I walked toward him for help, and he looked at me, turned around, and walked into the back behind the parts racks. I had to wait for another salesperson. And the time the other salesperson was having difficult locating the wheel cylinder, he stood at a nearby register with no customers in sight and did nothing to help. He just thumbed at his big belt buckle. Don’t get me wrong, I wear a cowboy hat and actually use it to keep the sun off of my face when I’m working for a living instead of keeping the sun off my dashboard. This guy seems to wear them to convince people he knows something about mechanics and the lifestyle of people who depend on knowledgeable parts salesmen, but he in fact ignored me and his fellow employee.
Find another auto parts store if you want quality parts the first time around. Napa in Parker has a great group of people working there. I gave this O’Reilly a fair chance, but they don’t know what they’re doing, and some employees don’t seem to even want to sell auto parts.

Jeremy at O’Reilly was super helpful. Brought in two nearly dead batteries to have them recharged. After the first battery passed I put it back in my Toyota and brought the car over. He checked the alternator and starter to see if they were the true cause of the car not starting. Then checked the oil (which turned out to be WAY low) and coolant (a bit low) to make sure that all was running as it should. Huge kudos to Jeremy and taking extra time to help us out and making sure we were fixing the right problem and giving the car a once over!