Napleton’s Valley Hyundai

Had an appointment for an oil change at 7:20am. At 8:30 I was trying to find my service advisor and find out when my car would be done. Oh there he is telling another customer techs can be electrocuted for performing oil changes on hybrid cars if they don’t know what there doing. Really??? Techs at other reputable repair facilities aren’t trained to service hybrid cars.
Scare tactics like that are unprofessional at best. Meanwhile I still sat another ½ hour waiting for my non hybrid oil change to be completed.
Bring a book and beware

I wish I could have visited this review page on Unilocal before. I regularly check Unilocal for reviews of businesses but not this time :-(
I really concur with the reviews here about disrespectful behavior, this came from the General Manager not a regular employee. I visited ²⁄₁₀ evening, I was negotiating on the cars which I liked, we were torn between two cars which we like most, first we put bid on the first car. Originally I received an ePrice on this similar vehicle with 100% same configuration, however the sale person refused to honor the ePrice which was sent through their Internet sales manager. After little bit of haggling he agreed to honor the Eprice. We didn’t agree to the price on the first car, so we made an offer on the second car which we liked. Now the general manager came out of his office and was very unprofessional and rude in talking, I had with wife and kids, could not reply back. Their phone system automated messages states that they will respect customers, but its completely the opposite.
My first visit was couple days ago last week ⁰²⁄₀₆ afternoon, the sales person was very rude and he is not interested to talk or do business, carelessly shows a car and asks me look at it. Later when he was outside standing with other sales persons and chatting, I called him up with few questions, he says he has an appointment and could not attend. But I still see him chatting with other sales persons. When I was leaving the lot sitting in my car, all sales persons were looking at me making fun and laughing loudly.
I strongly encourage not to visit this dealership, please save your time and visit else where you have good experience of car buying.

We recently bought a 2013 Sonata from this dealer and like others have said, the cost of the car was good but after we went to the finance department and they padded the deal with every option under the sun our Monthly payment was nearly double what we had projected (with a fair down payment). After spending unnecessary time declining things we didn’t need (about 75 minutes) and feeling rushed through the process we finally came to a realistic monthly payment (initially with all the option they wanted us to purchase — $ 600 a month with every bell they could throw in). At the end they still got us to pay for the vin etching which didn’t net us any savings and none of my cars in the past had this (total waste of money– item 1). We also end up pre-​paying for the vehicle service plan which is worded in such a way to confuse you into believe it was required part of the extend warranty which it is not (item 2). So now I have paid for 2 things that will net me nothing in the long run. We were advised that if we didn’t use the maintenance plan we could always remove it at a later date so long as we did not use the service however after contacting the dealer that was determined to be false information, so now i’m stuck with pre-​paid oil changes and tire rotations that I have no plan to use but they get paid — what a sales scam! I’m a pretty good at reading the fine print when making a large purchase but they had a good system in place to suck the money out of the consumer. I’m just thankful we declined the majority of the other unnecessary service. After our recent car buying experience I unfortunately will be seeking other service options. If thats what they are doing to people when they buy a car I can only guess what would happen if I decided to use the pre-​paid service. Thank Napoleon Valley Hyundai for taking my hard earned money — I really don’t appreciate it.

This is a review of Napleton Valley Hyundai’s Service Dept.
Overall, the service department is a bit shady. Here are a few questionable experiences I have had over the past 6 months. I should mention that I visit Napleton Valley Hyundai to have my oil changed every 4 to 5 months.
1) Multi-​point Inspection: Over the summer the service advisor told me I had a problem with my front driver side brake. According to them, the brake and rotor is damaged and then asked me who installed the brakes. When I told them that another Hyundai dealership service department install the brakes, they quickly changed the subject. Next, the service advisor asked me to come into the garage so they could show me the problem. My expectation was to see my car up on the rack with the tires off. It wasn’t. My car was on the ground (with the tires on of course). The mechanic tried to show me the problem by pointing to it with a pencil. Seriously? Well, needless to say, I couldn’t see the damage and declined to have the repair work done. They tried to manipulate me by saying, «this is your wife’s car, do you not care about her safety?» Wow, this is a complete a-​hole comment on their part and says everything about their lack of professionalism and attitude.
Since this incident, I have been back to their service department twice and guess what, the damaged brake/​rotor must have fixed itself because it was never mention or discovered again during the multi-​point inspection.
2) The Case of the Burned-​Out Brake Light: On my last visit, as part of the multi-​point inspection process, the service manager said that my brake light was burned out and need to be replaced. They want roughly $ 50 to replace a brake bulb. I can go buy a bulb at Walmart and replace it myself for under $ 5, therefore, I declined their bulb replacement offer. Now, the brake light bulb must have fixed itself from the time I left the dealership to the time I got home, because when I checked the brakes lights (I had my wife step on the brakes and even followed her around the block) and guess what, no burned out bulb.
I wonder how much money they make by telling people they have a burnt out brake light, after all, how often do you check your brake lights?
3) Begging for 10s. The part I really hate about Napleton Valley Hyundai service managers is that they tell you that you are going to receive a survey based on the day’s service experience, which is fine. What I hate is that they ask you «if you could give us all 10’s we would really appreciate it.» Really? Do you feel as if you provided an all 10 experience? If they did, they wouldn’t have to beg for 10s. They obviously get some sort of bonus for positive service reviews.
4) Wax On, Wax Off: Sometimes my car gets washed and sometimes it doesn’t. Weather is not the issue. I’ve been there on days when it 70 degrees and sunny — no wash. However, the service receipt indicates that the car has been washed. Actually, I could really care less about the car wash because they can’t even get that right.
Key Takeaways
1) Protect your wallet when having service done at Napleton Valley Hyundai. They assume you are an idiot and will automatically agree with whatever service they recommend.
2) Question everything. If they tell you you need brakes or something else is damaged, ask them to show you the problem so you can see it with your own eyes. Take nothing for granted.
3) Inspect your vehicle, if you can, before you leave the dealership to ensure all repairs were done. Or, at the very minimum, check when you get how.
4) Napleton Valley Hyundai is living proof that any a-​hole can start a business and make money providing shitty service. If you ever thought about starting your own auto-​repair shop, all you would need to do is provide an honest, reliable, transparent user experience and you’d be 200% ahead of Napleton Valley Hyundai.
5) I will probably need a new car in the next 12 months since my 2003 Elantra is getting long in the tooth, however, based on my service experience I can’t imagine the sales experience would be any different.

I’m proud of the 2015 Hyundai Elantra (named her Rose) They’ve been good with the occasional servicing and very good to my car ant time I have it brought in.

They have a 2013 Camry Hybrid fee listing at 17,9k and when I called them I informed them of my finances I asked that I get a precise figure. Well the sales person could not give me one, so later the overall manager called and said they had to add a dealers fee of 798 and a servicing fee of 1500 dollars. By the time he got done the car was up around 22k. So much for the great internet price they advertise. The salesman Richard was the only bright spot. But the Used Car Sales Manager in my opinion is vicious, hiding all the costs, BUYER BEWARE. Don’t buy there…

My fiancé requested a quote and set up an appointment to sell his Saab. We made a trip out to Naperville from the city. When we got there, they said he had too many miles for them to buy it (even though mileage was included in the quote). Also, salespeople swarm you when you get there. It’s creepy and depressing.

NEVER TAKE YOUR BUSINESS HERE FOR ANY REASON!!!
The service department has been the worst! They dented my husband’s car when it was there for repair and then they denied it (and I even tried to show them that they hadn’t circled damage in those areas on the diagram they use to check in a vehicle) I had to go through the BBB to get the issue resolved and the dents repaired. After leaving me waiting for hours for the dent repair I was able to get a «free» rental for the day. Only 6 months later I find the charge of the rental car on my credit card! Sooo unethical! Then after complaining to Hyundai Corporate they gave us coupons to go back to Napleton for a free oil change and $ 100 repair. Ugh. Went for the oil change and asked about the damage to the seal of the moon roof and the touch screen radio. They said they couldn’t do anything to repair the moon roof or radio and it wasn’t covered by my extended warranty. So I called the extended warranty myself and turns out they never even called to check the coverage with the warranty company! Lazy? Yes!
In addition, the sales department staff are sooooo rude. The general manager was soo ignorant it’s like they don’t even want business. I can’t even believe they could think treating customers this way is acceptable. He literally told me since he felt as though he wasn’t going to make any money off my sale he wouldn’t shed a tear if I decided to leave. Well guess what… I left and bought my car somewhere else!
I will never go back! Not even if I have free coupons. It is NEVER worth being treated so disrespectfully, lied to, taken advantage of, having my property damaged, etc etc…

Bought a car from this dealership without explanation of warranty and told my car was under warranty and certified. Then when I had an issue my car and my car was suddenly not certified. Then the GM (who did not act like a professional but like Al Pacino.) did not help me at all. I would really do some research before going to this company.

One word: unprofessional.
Took my car in for service the young woman greeting people was yelling and talking inappropriately and didn’t acknowledge customers and when she did she made you feel like an inconvenience.
They «fixed» my car but three weeks later I had to make another appointment for the same issue. Making an appointment was a disaster the gentleman didn’t know how many were too many and had to continued to call to reschedule.
I brought the car in I explained the issue and the gentleman pretty much told me that my assessment of the issue was wrong. I told him I was leaking coolant and he told me that coolant wasn’t green…(are you kidding me?). So that’s when I brought out a cardboard box to show the proof. He gave me a loaner which was filthy and smelled like cigarettes.
The next day I’m told I need hoses as a result of maintenance. I called and spoke with a mechanic friend and my Dad (yeah I’ll admit it) and all signs pointed to that they didn’t reconnect my hoses properly after the work I had done 3 weeks ago. They were trying to charge me $ 300 for these hoses which conveniently is not covered under warranty. I sent my Dad down there to talk to the mechanic and found out that all I needed was the hose reclamped! Unbelievable how they try to take advantage of people. These people are unprofessional and dishonest whose goal is to make a buck. Beware.
They answer the phone with «it’s a great day at Napleton Valley Hyundai!» That’s because it’s all about the money and not about what’s is right for the customer.
I’ll never be back.

I purchased a car from Napleton’s Valley Hyundai. At first I was debate between a Toyota or a Hyundai because Toyota need oil change every 5000 miles instead of 3000 miles. I asked the salesman regards how many miles before need a oil change on a Hyundai and the salesman told me 5000 miles. After I purchased the car, I went in for oil change and I was turn away because they told me I would need appointment (Toyota don’t). I was there around 3pm and I was told that they only have 2 tech to work on the cars. really??? After I finally made an appointment and take my car in for oil change the service adviser told me I have to change the oil for every 3750 miles. on top of that I requested a loaner when I called because there were some peeling paint (no dent) on the front grill of my brand new car that has only 8000 miles. After I arrived, the loaner wasn’t available and I have to wait 20 min for them to put a plate on one of their car. over all very bad experience. This is my first Hyundai and will be my last.

Had a very bad experience with this dealership, negotiated a price via email first before making a 90 minute one way trip. Was promised a better deal in person so I went in fully expecting to walk out if the deal wasn’t any better. Original person I was dealing with by email had left for the day so I was handed to Boris. GM stepped in and gave me the same price I had negotiated via email, said id think about it and ended up not doing the deal. By the way, while the GM was giving his «final offer» to me there were other staff members watching and laughing, pretty unprofessional if you ask me. The following day I received an email from Boris as a follow up, I told him I was looking for an extra $ 1000 discount which would have closed the deal, instead, he replied back with some crazy story basically saying I was trying to rip them off and that I wanted $ 4000 off the negotiated price! Replied back to him and told him that was not what I wanted.
Totally unprofessional to reply back to a potential customer that way, will not deal with this dealership at all now regardless of price. If the owners or management team reads this review, you don’t gain new customers this way, if your staff treat all customers this way then you are really missing the point. Stay away!!!

Dishonest, no doubt about it. If you don’t know much about cars, do NOT go here to get it inspected or fixed unless you know it’s under warranty.
I took my car in AFTER I had my issues inspected by my trustworthy mechanic. My mechanic said the problem was covered under the 100,000 mile warranty, so I took it in to Napleton. The serviceman at Napleton said that the problem my mechanic identified wasn’t the real problem and tried to get me to replace parts (~$ 950.00 worth) for something completely different. He admitted that a seperate problem identified by my mechanic was covered and it would be replaced. They went on to claim that other problem is the «real» issue. I didn’t buy what they were selling me on the phone, at all. Just fix what’s under warranty. A couple days later, the parts that were under warranty were replaced and somehow the problem I had went away, they quickly said they «misspoke» and that it wasn’t the $ 950.00 parts after all.
Let me make this clear. They were PUSHING me to spend $ 950.00 on something that wasn’t an issue. If I trusted them, spent the $ 950.00 at the very beginning and had the part under warranty repaired as well — do you think they would have told me that the $ 950.00 wasn’t party of the problem after I spent the money? No.
Avoid at all costs.

FIRST OFF IF I COULD I WOULD GIVE THEM NO STARS. Don’t ever finance a car here. Never ever buy their warranty. We bought a car 10÷13÷13. The sales guy was fine. Finance was long and tedious they are ways pushing for you to buy more warranty and gap. So fine we bought the extended warranty and gap. Jump to 3÷12÷15 a car hit us and the vehicle was deemed a total loss. The other party’s insurance has made its payment our finance company has provided all documents for the gap claim. The gap claim needs proof of the extended warranty refund due back to the finance company. So Derek the finance guy (he’s I guess the finance manager) acknowledged that yes THEY DO issue the refund. I went into the dealership to request that they refund the finance company the extended warranty. Mind you this was in March. They said «oh the gap claim will request it». I explained that no the gap claim will not request it they need to issue it. Derek said «our corporate office» will take care of it. I sent the email. No response. I’ve called hem several times NO ONE has spoken to me. Not the general manager no one. The girls who answer the phone are incredibly rude! They keep talking about a corporate office. WHERE IS THIS CORPORATE OFFICE. They just keep giving me the run around. They have no number to «the corporate» office. They think it may be in Arlington heights or oak lawn. What kind of company has people that are useless to help anyone other than someone buying a car. If you buy a car there never go back. They’re not helpful unless they’re getting money out of you.

I thought that all car dealerships were the same… until I started dealing with Napleton.
They’re far worse than anyone else.
The service department advisors are sneaky and deceiving. Do yourself a favor and get any type of maintenance done somewhere else.

The only good thing i have to say about this place is I got a decent price on my car before the finance guy got involved. First, they were under construction so there was limited comfortable waiting areas. Second for some reason they apparently only had 1 guy doing all the finance paper work so I had to wait over 3 hours. Personally i think it was intentional because by the time i got to that point i just wanted to go home and was not questioning things as i should.
Second, he kept describing services as being included on all their cars (free dent removal for small dings, windshield crack repair) and made it sound as if they were incentives for your business and not additional charges to run up the bill. I didn’t think much of it, because I HAVE gotten things like that from dealers in the past trying to win my business from their competitors.
One thing he did convince me to buy as an extra charge turned out to be a lie. He described a service plan that would cover all services up to 60k miles and indicated that by getting that service plan I’d be saving 15% and having already paid. When i got the coupon book a couple weeks later, there were coupons for 12 free oil changes and free car wash but only if redeemed every 5k miles. With my driving the drivers manual says they are needed only 7500 miles. As for the rest of the services the car needs, there are coupons for 15% off but I still have to pay for the rest. How much did this «awesome» deal cost me? $ 600 so basically $ 50 per oil change and car wash.
By the time i got out of there, he had added so much padding that my final price completely negated the great price I got. The worst part about it was that if i had waited and come back the next day as I initially wanted to do, i would have had separate financing setup and ready and I also would have been more alert to the scams they added to my contract.
Sadly due to waiting over 3 hours just to talk to their finance guy, i didn’t read the contract until the next morning.

Went to get oil change .not sure they did it !
The color and the consistency of the oil looked the same as I brought my car in, also the oil stick showed the same level as I marked it before
When I brought it to the supervisors attention he claimed it was changed did not offer to re do it
Instead he became argumentative .no help at all.
Although they are trying to change, still the same as before. poor

Three? years ago I went to Gartner Hyundai to get a used car. Our family has bought several from them and loved the dealership, wouldn’t think of going anywhere else. We picked out a Volkswagon Passat that had just come in, hadn’t even gone through it’s checks yet.
We had a great salesman, Ken Braxton who walked around it, noted check engine light, external damage, wrote it in the contract to be fixed.
That very night the dealership changed to Napleton and the nightmare started. Ken and many of the staff were let go. They tried to give us the car with no horn, bad tires and the check engine light still on. 3 months and many trips later to have the specified problems fixed, finally got the car.
We had got the extended warranty, good thing. Front end noise, the service manager won’t return my calls. Another dealership says front axle was bad.
I have a hunch they knew.
My son buys new cars, they are good to him. I buy used, but will never go back there. If the Gartner people had checked that car over, they would have never let me take it. I had faith in them. These people, not so much. I miss Gartner!

Terrible. Bought a used Genesis Coupe for almost $ 20k and noticed it had a cracked bumper from what looked like a fender-​bender. The service & sales manager both agreed they would completely fix the damage. It has now been 1-​month and I still don’t have the car. I have been back to the dealership 3 TIMES after receiving a phone call that the car is ready only to notice the same damage still there (this last time there was even a new scratch that Bob Jackson — sales manager — agreed was not there before.).
At this point, it has been a month, several hours of commute back/​forth and still no car. They told me today that ‘hopefully’ within the next week… What a nightmare…

Only giving 1 star because less was not an option. They have had my car for a MONTH and didn’t start repairs for three weeks after they had the parts. I was told I was not a priority because my repair would take 12 to 20 hours and they had lots of other cars in the shop and couldn’t find time to fit in my warranty repair. Engine died at 35K miles and they still can’t/won’t tell me why. Then they called and said I needed new brakes all around amd asked if I wanted them to do the work. I told them absolutely not after how they’ve treated me and handled my repair situation. Then they called back and said they could give me a «deal» and do them for $ 900 plus tax. What a joke! Filed a complaint with Hyundai corporate and will never bring my car here ever again! I don’t even feel comfortable going in there by myself, so I have to bring my boyfriend with me. Ridiculous.