Mark Vissering – State Farm Insurance Agent

We are a State Farm Family. And by that I mean dozens of people going back as long as 60 years with this company. Every one of us has State Farm, it’s just what we do. Until now. Student Movers damaged a bunch of items and is jacking us around, so Mark kindly offered to put the damage on our renter’s policy and go after Student Movers. He checked with their claims department to be sure we had coverage. He wrote me back that we definitely had coverage, to go ahead and submit the claim. We did. Then they hit us with filing a renter’s claim and said it was NOT covered after I had it in writing that it was. The response? Oh well, sorry.
Well that isn’t gonna fly. First, you put it in writing that we ARE covered. Who looked at my policy, knowing the facts, and just blew a lie out their ass? And they aren’t held accountable for it? «Yeah, they made a mistake» well we are talking over $ 10K worth of damage and it’s just supposed to be forgotten as in ‘Kathy at the office just made a mistake and now you’re f*cked” Well it should also be someone’s head rolling into the round file down at HQ if they can just so easily say anything and get away with it.
I have a long fuse but you don’t get to lie to me about me losing out on coverage I had counted on. I have already switched one vehicle and my renter’s policy to GEICO and my other cars are coming at the next billing cycle. Too bad I have hundreds of thousands in life insurance I dont want to penalize my partner for by closing out so I am looking for an HONEST State Farm agent who might like to have those accounts transferred.
As for the rest of my family, they have other agents but they are closing their State Farm policies as a result. After all, how long til someone in claims gets to lie to them with no recourse?