M & M Auto Reconditioning Inc

This company provides tow services and auto body repair. The notable thing here is that a portion of their tow business comes from a contract with the Aurora police department. They are called to the scene of accidents in Aurora. I was in a car accident and the officer at the scene, called M & M, it was not a tow company of my choosing. When I went to M & Ms lot to retrieve my belongings, my car is like my purse, the young man who assisted me had zero competence for customer service and made me feel like a thief and that only HE was in charge of giving me access to MY CAR. It took me about 25 minutes to remove all of the items out of my car. As I was unloading the car he stood there watching me. I said, «this is going to take a while.» He said he was required to watch me but of course that did not include assisting me in anyway. When I needed a crowbar or some method of getting into the trunk of my demolished back end, he said, «that was not allowed on their property.» I have yet to retrieve all the articles from my car. If there was a logical reason for this rule; I am not sure this young man or his manager were smart enough to explain it to me. Like parrots they simply stated, «that is not allowed here.» Calling a few days later, the female manager even went as far as to hang up on me.
But it gets better…
While unloading my car, someone walked by the young man, staring at me, while I unloaded my car and asked him if he was «ready for today’s sting.» With out any prompting from me the young man explained that the police department has a new device that scans cars as they go by and it lets them know if registration is expired then he described that the police would then tow these cars so they get «very busy.» I don’t know the details of this: whether the police go to the addresses of the expired plates car owners, whether they pull them over and take their cars a way from them roadside or exactly how it goes down. Mind you this all takes place out on East Colfax, as their is a police depot, right on site at M & M towing, curious how every one is nice and cozy their at M & M towing/​Auto reconditioning. The police get their revenue, M & M gets their revenue and the poor people of East Colfax get their cars impounded, which my guess is: a good portion of them can’t even afford to get their cars out at the rate of 175.00 per tow and daily storage fees. A sign clearly stated a minimum 120.00 storage fees. So Mr. and Mrs. M & M get to keep and resell the cars poor people can’t reclaim.
There isn’t a chance this type of operation would go over in Greenwood Village, Cherry Hills or even Centennial.
My car was totaled out so M & M didn’t have the chance to earn my business for auto body repair but if it was repairable, based on my experience with the tow side of the house and their cozy little operation with the Aurora Police Dept, they are not an organization I would want to do business with. So be prepared folks. Have a tow company and a auto repair shop numbers handy in the event you get in an accident. These contracts between tow companies and the police departments are likely motivated by getting cars off the road quickly in the event of an accident. One would hope. That does not mean however that these companies should not be required to provide good customer service. Law enforcement is paid by our taxes and the police department chooses the tow companies. Hmmm.
The total charges for towing my car and having it on their lot for 4.5 days was 545.00 dollars charged to my insurance company. Really!!! I hope my car receives three meals a day and an oil change for that PRICE!
I realize folks who work for a tow company are likely not college grads but come on owners of M & M towing and Auto reconditioning have some standards!

My insurance recommended these guys after the spring hailstorm turned my car into a golf ball.
They did an awesome job, gave me a loaner car for a week, and were professional, courteous, and thoroughly detail-​oriented.
Great place for auto-​body repairs.
PS…so we’ve noticed that if you have to have work done on your car, this place is 5 stars.
If your car gets towed, people are unhappy and give it 1 star. I’m betting though, no matter WHO towed their car, the owner would be unhappy… Just sayin’

Zero stars! Never have I ever been treated so disrespectfully by ANY business! Here’s a tip Jerry… Before you and your rude co worker start dropping F bombs about your «ignorant dumb» customers make sure the office window is closed! The most disrespectful and unprofessional people I’ve ever encountered! People who utilize this company are already experiencing a hard time and then to be treat this way on top of it is completely unacceptable.

There is a phrase used in the British Isles that these guys epitomize. That phrase being to «take the pi$$.» These guys certainly did so to me and I would under no circumstances use them for anything unless you have to.
I was in a car accident the night before in which I had to go to the hospital and my car was subsequently towed. Thankfully my injuries were minor. I needed my car asap so I was not in a position allow my insurance to release my car.
So I forked over the $ 200.50 cash they require and the guy took my to my car. Upon entering my car, it appeared everything had been tossed around and my insurance and registration were not present. Not sure who has that now. I told the guy I would have to get an electronic proof of insurance because my car had been so nicely tossed. He just sat there for a few seconds and he told me I’d have to show the people at the main office the electronic proof. So I went to my car to retrieve this information.
It took me a few minutes to pull up the insurance cards. I then went to the guy waiting in the car and told him my electronic proof of insurance was pulling up. He then tells me they don’t accept electronic forms of insurance. I was pretty put off by this because he didn’t tell me this before I tried to look all this info up, and I let him know that. He told me I was in such a hurry to get to my car that he would have told me. I then told him he was lying to me because he made no attempt to inform me on the electronic insurance issue. He proceeded to threaten me with the police and further told me he was going to kick me off his property. I settled down but I was livid. He proceeded to tell me to visit the police in the next door to have proof of insurance over.
I then went to the on site police office and they told me that the guy should have accepted the electronic proof of insurance as it is state law to do so. So the dude working for M&M was lying and playing games with me simply because it took me a few extra minutes to pull my info up.
In the end, nobody should deal with these guys. I hope the city of Aurora breaks their contract with these guys and nobody ever gives them any business. These guys don’t deserve your money.

They did a fantastic job on my Infiniti. Polite, professional and friendly service. I highly recommend.

This company is worst case of scenario in Aurora Co. 100% Disabled Veteran had a car accident while he was having a stroke. Disabled Veteran took a Taxi and arrived in here, and tried to get his car back, this company takes «CASH ONLY» which was totally unnotified in advance. No ride to go to ATM, just walked about 1mile to find 1^st ATM it said «No Service», Blood is boiling and another 1mile walked through the dangerous contraction area by the highway to find 2^nd ATM in a Bar, No service again. Blood pressure went up, walked another ½mile to find 3^rd ATM in a Gas station. Got cash but he is about to pass out on his 2−½ miles back to this place to get his car back. This is really bad story. If weather was crazy, it could end up in real major…

I went here recently after I had some severe hail damage to my truck. I work A LOT and they were able to see me right away, despite my difficult schedule. The two employees I spoke with were very friendly and explained the repairs to my truck in a way that was transparent to me, breaking down the costs and process of each piece. Thanks for the great service!