Done Plumbing & Heating

Pretty disappointed with the tech they sent out to my house. He was pretty rude, and ignored instructions not to touch a nippy dog.
However; the owner is very nice and wants to make things right.

Responsive, fast and they do it right the first time. Plumbing is expensive but I have hired cheaper plumbers only to have issues later. Done plumbing has the same guys working year to year and we are happy with the care and quality of their work.

I had Done Plumbing replace a kitchen sink, and move an outside spigot. Great work. Quick, Efficient, pleasure to work with them. Highly recommend using them. Great job Done!

Not normally the type to write a negative review, but the cost estimated to have a blower motor replaced seemed to be outrageous, exactly what Rachel b said in her review.
The good: communication was great and the tech was awesome.
The bad: estimated almost a grand to have an induction motor replaced and the pressure switch along with it. I got on google and found the motor for around $ 150 and the switch around $ 80.
I understand companies charge markup on parts, but how this is justified I’m not sure.
I then asked the tech how long it takes him to install and he said under an hour then he needs to test it.
This is all well and good but even if the part was marked up 100% it would still not explain the labor.
How much are these guys charging an hour? Even at $ 500 an hour it still doesn’t come close to penciling.
Bottom line: unless I am completely misunderstanding how much parts and labor on this repair should be, I can’t help but feel like I wasted $ 200 on the service call.
Verdict: disappointed

Quick and thorough. Maybe not the cheapest but I’m willing to pay a bit extra to have the job done right by good people.

This company did a great job. From the person who answered the phone (super-​friendly) to the speed of the service (same day, which was something our other «go to» plumber couldn’t do), to the quality of the work, I can only say good things.
I would definitely use them again.

We called Done! as we were having granite countertops installed and I could not get the hot water on 3 out of my 4 sinks to shut off. Done! sent Thomas Meyer out within 1 hour. He assessed the situation after hearing and seeing my explanation and informed me of the solution as well as provided me with a quote before starting the work. He also informed me how I could save money now and in the future by becoming a member of their 1^st Service Club. I actually had Thomas fix another issue that I was having not related to the faucets. He added that to the quote and even showed me how much I could save with the 1^st Service Club. I saved the amount of the membership, the service fee, and then some more! I was very satisfied with his work and he finished everything before the installers came to install the countertops. I would recommend them and Thomas again.

The technician was able to arrive early and found a solution within a few minutes. I am very satisfied by the quality and cost for this project.
I will always use DONE PLUMBING for all my plumbing repairs and improvements.

These guys are great. Had them at our place in the past, but this was an emergency as water was dripping into our basement (on a Sunday of course). Very happy with Ivan’s work and attitude.
When I saw that a valve needed to be replaced, I stood there and contemplated doing it myself. Ivan even showed me what I’d need to do. HomeDepot is around the corner, open and I have a wrench… ultimately I had him do it. Which was for the better.
Yes, $ 200 for a $ 15 part seemed excessive at first. What you are paying for is experience. When something goes wrong, doesn’t go as planned or even when he does something I would not have known, or ever thought to do… that’s why.
Experience.

The dispatch person was polite and professional. The technician was polite and professional. They were timely on their arrival and efficient while on-​site. The price was reasonable and the experience was painless. What more could you ask for?
I will use them again and again.

Wow. We got their number from a friend and called at 7:30p. My hope had been to schedule something for the next day. To my surprise they called back at 8p to say a tech was in the area and had just finished another job and could come to our house. When he got to us, not only did he demonstrate grit and perseverance in completing the job but he was also incredibly personable and a delightful person — even at midnight.
I’m definitely impressed and we will be calling them again if and when we have any other issues.

I have had three separate experiences with this company servicing our furnace.
First, the flame sensor needed to be cleaned. Done charged $ 170 for this, and replaced a wire, perhaps needlessly, but I was charged for it, nonetheless.
Second, our blower motor went out last winter. We had it replaced by Done, and were charged around $ 925. It was balls cold when this problem occurred, and we needed it fixed before our pipes froze. Unfortunately, we weren’t able to research the average cost of blower motor replacement before the tech assessed the furnace, so we told him to go ahead and fix it. Afterwards, we found out that it typically doesn’t cost more than $ 400 or so. We were signed up for Done’s «priority» member program, so we got a «discount» and paid $ 800.
Third, because we were still paying for «priority» membership, we had Done come out to inspect our furnace earlier this week (priority membership allows for waived trip charge and one free annual inspection), even though they’d overcharged us in the past (free is free). My spouse was not home at the time of the inspection, and I know nothing about furnaces. The technician, Justin, told me (and my spouse over the phone) that we had two serious gas leaks that needed to be addressed. He convinced me to shut off the gas to the furnace, told me he smelled gas (although CO2 is odorless), etc. He told me for around $ 1500 he would fix these issues, and for 4 – 10 thousand dollars, Done could replace our old furnace. In retrospect, it seems to me like he used fear tactics to make a sale.
We wanted a second opinion, so we called another company. They came over and told us our furnace was absolutely fine. All it cost us was $ 79 for cleaning and inspection. SO GLAD we didn’t shell out another huge amount of money.

Our water heater broke early one Saturday morning. They replaced the water heater the same day. The cost was a bit more than other places, but it was worth it. The technician was patient and professional. He took the time to explain what he was doing and why. We were so pleased we booked him to come back the next Wednesday to fix our shower.

Just bought a new house and needed our water pressure valve replaced. Called up done, and they said they could have someone out that day. After setting up the appointment they called back 20 minutes later saying they could come earlier if I was home. The technician Chris showed up 20 minutes later and got to work. After learning we were first time home buyer’s he went over some of the things that we needed to do to get ready for winter to avoid any issue’s, many things we had no idea needed to be done. I would highly recommend done to anyone looking to get some work done!

While I have to agree with some previous posts regarding the repair charges being too high, let me also say that the company more than makes up for it through their customer service, from their receptionist/​dispatcher to the on-​site technician doing the repairs.
I may have been able to complete this repair myself for much less, but had never replaced a shower master water control valve before — having their tech complete the work along with a one-​year warranty gives me sleep insurance I wouldn’t otherwise have had!
The technician was prompt, friendly, respectful (he wore shoe covers when in the house), and explained what the problem was and how to fix it before quoting the price. Overall, VERY professional and, in spite of some reservation about cost, I will be calling them again when I need plumbing/​HVAC help in the future.

Done is great! We used them when we had leaking in our basement (turned out to be sewage despite having a clean out not long before, so we had to deal with it through another route). They did charge for coming out on that one, but, when you’re freaking out about a leaky house, the day of availability is worth it. We used them again to snake our shower drain when it was clogged. Again, it wasn’t the cheapest service I could have guessed, but well worth it for fast, friendly service. We will use them again!

I received a moneymailer coupon and didn’t expect much more than «a coupon job.» They were on time, explained everything, made sure that I didn’t have any questions and took very good care of my house (floors, etc.) I would gladly call them again!!!

They came out same day, which was good. Then they quoted me, which was bad. Read the other reviews, these guys are crazy expensive. They want absurd amounts of money for simple jobs. My technician was literally shaking while giving me the quote, I assume because one would feel extremely nervous asking for $ 300 to replace a pressure relief valve that doesn’t really need replacing.
Or maybe asking for $ 3,000 for a 40 gallon hot water heater install would make one a bit nervous. The water heater alone was quoted at about $ 1800, which if you aren’t sure is about $ 500 if you buy it yourself. I understand some markup is necessary in the service business, I used to be in it – but this is pretty ridiculous.
Or how about a $ 170 drain pan that costs about $ 10 and adds almost no time to a fresh water heater install?
The technician admitted, «I don’t make the prices.»
I think the business model here is to overcharge people who accept the quotes, and people that deny the quotes pay the mandatory $ 40 trip charge. Win-​win for them I guess.
The only reason they get 3 stars is because I have to give them some benefit of the doubt about their work quality which I know nothing about. I of course denied their offer, and I feel bad for those that accept it not knowing they are being gouged.
I fixed the pressure relief valve myself without replacing it in about 5 minutes. I should have tried that first.

I called Done! to get our clay pipes cleaned just for preventative maintenance. Austin was on time, respectful and efficient. He clearly outlined the pricing structure and also assured me that he did not anticipate it taking longer than an hour. He then proceeded to haul a 300 lb. piece of equipment into our basement. Out of curiosity, I asked if there were lighter versions of the same equipment, and he said there was but that he didn’t think it did nearly as good of a job.
Done! uses iPads to make the invoice and billing process extremely simple. I received the email invoice within seconds. We’ll definitely use them again.

We spent over $ 600 for work that did not alleviate the problem. The plumber sent last tried to coerce me into buying more products to avoid any further charges. (The products were overpriced by about the amount he was offering to waive.) Several of the plumbers sent stayed less than 15 minutes and told me ridiculous things like I needed to replace caulk (for a leak that causes very large puddles) so I definitely should have been charged for those visits. Only two visits included any work whatsoever and we had already purchased a membership that included all trip fees. The last visit is the only time charges of any kind were waived and it would not have happened if I had not stood my ground. No one offered to. I had to insist.
I am going to give them one last chance but it is not off to a good start. I was told someone would call me to discuss my concerns before my scheduled visit and did not receive a call by late the evening before. When I called I was told it might not be possible to contact me before the appointment anymore.