Shorted me 2 or 3 yards of mulch. Said it looked less because it was wet. Have bought firewood here for many years yet wouldn’t do anything about this problem. Will be buying firewood elsewhere.
Dan R.
Tu valoración: 1 Arlington Heights, IL
«If already paid by CC we will be out within 1 – 3 days and will leave a copy of the receipt in the door.» Straight off their website at the bottom and after you place the order. Totally false. I placed an order on Sunday. Waited 3 full days and heard and received nothing. I replied to the order processing confirmation email that I automatically received shortly after placing the order(which was from Sunday) asking where is the delivery? I then get a call from a woman in her office saying that she found the order and that it will be delivered Friday or Saturday. She then goes on to say that the order was processed Monday and that I’m out of their normal area and that it would be a few days more. There are cheaper places that will deliver in the same day and stack for no additional fee. I thought it would be easier to place the order over the web and not have to pay cash or write a check. If don’t mind waiting a week for delivery when they clearly indicate no more than 3 days, pay for a fuel charge and stacking fee on top of the cost of the wood, then use their convenient website for ordering.
A R.
Tu valoración: 1 Hinsdale, IL
I needed burnable wood for the holidays, so I ordered a face cord. It arrived not just wet, but muddy. It had not been seasoned enough to be burnable that season.(It was also delivered days late.). Once I bought a rack and seasoned the wood for over a year, it wasn’t a bad mix, but the logs are still caked with dirt. Next time I’ll be careful not to buy wood from a company with a return policy on their website.
B L.
Tu valoración: 1 Sugar Grove, IL
Shorted me on mulch delivery last month, owner said I was mistaken. Did not offer to do anything to resolve. Will not return