Aspen Snowmass Express

I want to give a big shout out to Ed, owner of Aspen Snowmass Express. During the crazy busy holiday week, my daughter had to change her flight and fly home a day early from our vacation in Vail, on New Year’s Day, for a friend’s memorial service. The only flight she could get was at 8 am out of Denver, which we booked before finding out that Colorado Mountain Express does not start running until 5 am, which is too late to get someone to the airport for an 8 am flight. We called several van services, and either they didn’t start early enough or they were booked. I thought I was going to have to drive her down to Denver myself and then back up to Vail for the last day of the vacation with the rest of my family. Fortunately, one of the other services suggested I call Ed at Aspen Snowmass Express, which hadn’t turned up in my search. He answered the phone and said he could drive my daughter himself, since his employees probably wouldn’t want to get up at 4 am on New Year’s Day. He came right on time at 4:45 and called when he arrived, so she didn’t have to wait out in the freezing cold. She easily made her flight — thank you Ed!

My flight into Denver was delayed and arrived after midnight. They refused to pick me up so late and said I would be refunded the amount I had pre-​paid for that trip. When he picked me up to go to the airport a couple of days later, I told the owner that I had not been picked up from the airport and was promised a refund for that missed trip. The owner claimed that he had no idea what I was talking about. He finally said he would give me a refund and patronizingly said that he would trust I was being honest. Then he shorted me on the refund amount, but I was so fed up and in a hurry to catch my plane that I just left. Terribly unprofessional. Left me stranded at the airport when I came in late and then didn’t even acknowledge it and tried to get out of giving me my deserved refund, basically accusing me of lying. Do not use this service.

My trip to Denver was cancelled due to an unexpected ER visit. This place is pretty responsive via email. But they should be clear about their cancellation policy. They charged me 10% for processing fee. And the first half of the fare was not refunded «because it was within 24 hours». While all my other trip reservations are refunded without penalty, this place is very inflexible.

If I could give this place 0 stars I would! What a Horrible experience I had with Aspen shuttle express’s shuttle drivers. I arrived late into Denver and went to the lane 3 to get some transport. The driver Abdula said he would take 3 of us for shared ride to Breck for $ 180 and then other people to vail. When we got in the shuttle he had more people and said we should take the SUV instead for the same price. After leaving the airport the SUV driver pulled over to the side of the road and said he wouldn’t take us for less than $ 250.00. He said he would take us back to the airport and was threatening to us. Bear in mind we are 2 single women and a child alone with this man. I agreed under duress but I have to say this is no way to run a business. Denver airport should not allow them to conduct business there .
The next day I spoke with Ed the owner/​manager? He lied so much his nose should grow! Seriously first he denies that this driver worked for him. When I pointed out the name of Aspen snow mass express was displayed on the SUV and the van he capitulated,. Then Ed claimed he was there and spoke to me on the night of the incident. That too never happened. Then he said he was in the back of the van? Must have been an alternate universe from mine.