Pep Boys

Good service but they need to have chair while Coustomer are waiting. I had to stand for almost two hours.

Awful. Just awful. I’ve been here twice, and both times they’ve had me wait for hours and hours. The first time was a brake job that took (Seriously) seven hours. Did I learn my lesson? No. Came back for two tires. That was three hours ago. Awful place.

I needed new brakes so I came here to get that done!!! As I stated in another review I know nothing about cars but how to get in them, get out of them, and drive them… that’s it!!! I’m kind of leery about getting work done on my car because I know some establishment take advantage of women clientele. So I went in to the service area and told them the problem I was having and the gentleman asked me a few questions about my car which I didn’t know, but he found out the answers himself. He told me what I needed done and he took my car back to have it worked on. I sat in the waiting area and watch a few morning talk shows. I struck up a conversation with another patron having her car inspected and she was saying that she works on her car herself and looks on YouTube for all the answers to her car problems. I thought that was soooo dumb to me!!! For a person like me that knows nothing about cars, I would look like a fool trying to work on my own car. I’m not a professional and that’s what you are paying them for. But I guess she was trying to save money or be cheap. She ended up finding out what was wrong with her car and was going to do the work herself. She is probably have tons of problems with her car as we speak. It took almost an hour and thirty minutes to have the work completed and it would have been quicker than that because they didn’t call me back as soon as they were done. The technician that worked on my car came to the lobby to tell me he was finished. I ended up needing new rotors as well so the cost was about $ 200 for all of the work. I was pleased with it because I needed the work done and I didn’t know anyone else who could do it. I was pleased with the outcome of this experience.