Animal House Inc

I have been taking my dog here for 12 years and she loves it. In fact, she pulls me into the building when we go. Friendly staff! I always feel at ease taking my dog here.

I am so glad that I found Animal House! I take my 2 big dogs here pretty regularly for day care and board when needed. I love how they know my girls by name and act happy to see them each time.
I have used the grooming services a few times and have never been disappointed. My dogs don’t require a haircut though, so hard to mess up a bath and nail cut ;)
I do wish they would groom cats!

Excellent Grooming services and personal attention for all 3 of my Furkids. Always asks if I would like anything different; very attentive to my Senior and my Pups look forward to grooming day. Complete trust and confidence with these friends. First Class, all way!

I am beyond annoyed by the fact that I even have to write this review, but I feel that’s it only fair to other dog owners to share my experience that started off quite good and got progressively worse — to the point where I will not be returning for any services effective today.
Initially, hair cuts were to my specifications, my dogs were happy when I left and happy when I picked them up, both from grooming and overnight stays… that is until recently. Not only do they look the same when I pick them up from $ 80 worth of baths and haircuts, when I offer to leave a note for the things I want like a Mohawk for my boy and not to cut my girl’s top knot, I’m told not to because the groomer will do «the same thing as last time» only to be completely disappointed almost to the point of pissed off when I have to swipe my card for haircuts I’m dissatisfied with.
Additionally, on one overnight visit, I called the next morning to check on them and was told they were doing well and had a good night. No more than 45 minutes later I received a call asking my permission to take my dog to the vet due to labored breathing. In the same call, I was told that my dog likely had bronchitis (which he had to have contracted in less than 24 hours), or he drank too much water too fast due to being overheated; both, in my opinion, are the responsibility of the facility, but can you argue with the people who are taking care of your dogs? I told them to do whatever they needed to and I’d call back to check… long story short, I called the vet instead who told me that he had water aspiration, which is a direct result of consuming too much water too fast. Now, I’ll let you decide who’s fault that was. $ 200 + the increased fee for overnights, which I wasn’t mad aware of, later and a dog high as a kite on meds he didn’t need and I am pretty much done with Animal House.
A month later I have an unexpected situation and I need to send them back for an overnight… I pick them up the next day, a few days later I notice scanning on my boy’s back during a bath. The scan washes off to reveal a legitimate puncture wound. He was clearly bitten at daycare and I was NEVER told. Can I prove it? No. The likelihood that that’s what happened — significant. Color me pissed off again, but I have no argument only speculation.
Final chance — I take them for haircuts today. Ask if I need to leave my note, per usual, I’m told no. I ask that she pay close attention to their faces because in recent visits, I couldn’t even tell that they had been there. «Of course!» Is the response. Welp, I have the dogs back they both look exactly the same as when they were dropped off. So, the end of the Animal House saga has come. I will not be returning and I advise you not to if you care about the safety, well being, and grooming of your dogs. Honesty, integrity, and respect should be a given with a business like this, but perhaps they didn’t get the memo.

I’ve taken my dog here twice now. Both times I’ve walked away positively glowing from both the service I received and how great my yorkie looks.
A day after his last hair cut I kept feeling hard, small bumps on his skin. It would only be briefly, and I couldn’t ever seem to find them again to actually look and see what they were. I was scared something was seriously wrong (he’s 10 years old). Fast forward a week of this continually happening, and I finally found one to actually look at.
They were all scabs. My little yorkie is currently covered in small scabs from the top of his scalp to his back legs from the hair cut they gave him. Now, I understand my dog will squirm a little and try to walk away, but he will not ever put up any actual resistance. I can’t see anything justifying this many knicks all over his skin.
I’m not saying any of them are bad enough to cause any real concern, but I feel uncomfortable and almost violated. It’s just a sense of wrong.
Right now I am conflicted of whether or not I could justify giving it another chance… this isn’t okay.

I take my Maltese here regularly. Stacey does a fantastic job of his haircut. They always accept all special requests I make Of them regarding timing and style of cut!

I’m giving 2 stars not because they are not a good facility… I’ve used them since I adopted my Lab last year and when it was just her I used the daycare service often and I think the way they do things is awesome. Having a high energy dog, it’s important to me that she doesn’t just sit in a cage. A few months ago I adopted a shelter dog and he was obviously traumatized at some point… He has to be handled correctly or he acts out. I told them this. He passed their temperament test and has gone a few times and it’s been fine as far I knew, until today. He has been kicked out. Which I get. He can be hard to handle if you don’t take his needs into consideration. It’s the way they handled it. I went in to pick up my dogs and they handed me a letter that said he wasn’t allowed back and then they told me my total and that was that. No conversation. I run a business. And that is bad business. Sometimes a simple conversation is all it takes… So in the end, I do not recommend… Because this isn’t this first time I’ve had customer service issues with them.

My mini poodle got the summer cut and it turned out great! My only complaint is that when I dropped him off and told the groomer what I wanted, there was no hair pad sample to show exactly what length I wanted it cut. They did a good job though.

Very rude.

I highly recommend the Animal House! The services are great, and the staff is super friendly and accommodating! They took care of our Boykin Spaniel on short notice and took great care of him!

Took my two miniature poodles in for a full grooming. The staff was very friendly. The shop looks nice and clean. My dogs were very well groomed and smelled so good! I loved the bows on my girl dog and the bandana on my boy dog. Their pricing is higher than I like to pay. I always shoot for the $ 30 – 35 (per dog) range and they charged me $ 47 (per dog), but it’s still cheaper than most places in the area and truly worth the money.

VERY happy that I found this place. I was worried about finding the perfect spot for my dog, and it really was a relief when I contacted Animal House. I emailed an extensive list of questions to the owner and she kindly and thoroughly answered every single one. Not only were her answers spot on, but the fact that she took the time to thoughtfully address my concerns spoke volumes about her dedication to the dog daycare/​boarding business. I was a little worried about the facility being indoor, as I didn’t know whether my dog would be as relaxed as he has been in outdoor daycare facilities. I needn’t have been worried. When I picked him up he was wagging his tail and his face was totally relaxed and happy. Every time I have taken him back he has eagerly pranced to the door and left me for the very nice girls to take him to his play area. One of the biggest convenience bonuses of this place is their hours! As a student it was hard for me to find places that opened early enough for me to get to class on time. This place opens at 6 am! Highly recommend.

Our dogs LOVE it here. The dogs are seperated by size and temperament and the daycare is indoors. One tip: book early if boarding!