Horizon Services, Inc

Frank D. came out to fix my AC. He was very professional and courteous. He explained everything to me and was very quick and efficient. Great job!

Frank D. Came out to tune our AC. Courteous tech, very informative and helpful. Great experience!

The service technicians who come to the house are generally on time, polite, and try to resolve the problems. HOWEVER, trying to get someone to come to the house is the major problem. I spent $ 30,000 to replace my system 2 years ago and also pay for a yearly maintenance contract to maintain the system and also get priority service.
I called Friday morning and spent 20 minutes on the phone only to be told no one could come out for 5 days! After spending another 15 mins on the phone, the scheduler set me up for 12 hours later for 6:00 — 10:00pm, and they would call before coming to my house. Well, 8:00 the tech showed up (no phone call) and after 2 hours figured that the fan motor had to be replaced, but he didn’t have the part on the truck, and didn’t know if the part was in inventory at the warehouse since everyone went home for the day.
He couldn’t check with the manufacturer since it was a holiday weekend. I asked him to have me called if the part was in their warehouse, and the tech said he copied 3 people on his note so I would definitely be called.
It is now Tuesday afternoon and after spending 20 mins on the phone again, I was just told the part was not in the warehouse and it is now expected to be received Wed or Thursday.
Is this what I spent $ 30,000 for? Is this the 100% satisfaction guarantee the president mentions on TV? Is my priority maintenance contract worth anything? And BTW, I needed to provide the technician with a ladder and a tarp to cover my bedroom floor. If this is the best money can buy, we’re in trouble…

Heat pump died on the memorial day weekend and the hottest day of the year thus far. Horizon was the ONLY company that responded out of the 5 we called. Michael F. showed up early in the time period promised and was quick, courteous and professional. The problem required a follow up visit the next day. Again, the tech, Brandon O. showed up as promised and had the unit running quickly. Great service!

Premier service company I think not. They sell their brand as a strong, customer oriented service model and I do agree with that. However, while the results end or should end with a happy customer, your overall service begins at the call center.
My oil heater was running but dark smoke was coming from the chimney. I also had evidence of some soot around the air regulator. These are obvious signs of a problem with the furnace, something Horizon advertises as a service.
I shut off the furnace and called to ask for an appointment, explaining the problem exactly. The response I received was surprising. They refused to schedule an appointment, stating that they do not handle «soot issues». To top it off, the call rep referred me to the Better Business Bureau to find a company that would! I explained the furnace is not that old and it probably was just misfiring, the likely reason for the soot discharge.
Perhaps I should thank her. The next day I cleaned the entire furnace top to bottom and replaced the nozzle and filter. I also swept and brushed the chimney and duct work. It now runs perfectly. Total cost = $ 9.72.
I’ll be doing my own work from now on. Maybe Horizon grew beyond the boundaries of common sense.

Unfortunately I have to give a star to Horizon to move to the next screen.
This company advertises heavily that they are one stop shopping for plumbing, hvac and drain clearing. I will NEVER use them again! Here’s why:
I called them on a Friday clearly stating that my tenant had a slowly draining sewer line. Provided my tenant’s contact info and my info for payment and billing. A day later, not 2 hours as advertised, a tech comes and my tenant calls me saying they will not clear the drain. It is Saturday afternoon now. I won’t get anyone now until Monday because of Horizon.
Don’t believe the squeaky clean perfect image they advertise on tv and radio. These guys suck! They make no exceptions to the rules that they don’t tell you about!
Never again. Used the company at least a dozen times before but will use Arrow or any other roto rooter company.
Horrible customer service. They don’t care if they leave you high and dry – or the opposite in this case low and wet — on a weekend!
Do not use them.

Had to replace a water heater, and since we use Horizon for our annual heating and ac maintenance, I called them. Service was extremely prompt (w/​i an hour). Ryan provided some pricing options, and because we have been customers for such a long time he gave us the best price he could. Fast forward 2 or 3 hours and we now have a new water heater. Ryan gave great service.

We have been pleased with the few occasions of HorizonServices completing repairs for us. First off, that company has people you can speak with at 6 a.m. And they really do answer. We had a plumbing emergency and they set up an appointment that day. That technician (Jason) was professional and expertly replaced a main shut off valve on 11÷18÷15. He also repaired the faucet which would not turn off.
On 12÷4÷15, Mike R. came to adjust the bathtub faucet which was dripping. He was professional, knowledgeable, but down to earth in a way that made me comfortable.
I would recommend Horizon Services based on the experiences my husband and I both had.

Frank arrived on time and was very knowledgeable and professional. Problem solved an explained in less than an hour. Would highly recommend

Pat Dunyan arrived on time and he was very knowledge on our unit and very professional

Why do their commercials say same-​day service if it isn’t true? We had an emergent plumbing issue and called Horizon. They said it wouldn’t be until the following week that someone could come out. Really? Look for other local companies that respond in a more timely manner.

Both Ryan and Brandon are the reasons why we continue to use Horizon Services for all our plumbing needs — on time, courteous, caring and absolutely professional. And their work is second to none, we always feel confident that the service addresses our needs and has upgraded the plumbing in our home.
Highly, highly recommended!

Steve C was great. We got a text when he was 15 mins away. Came in and had boot covers, serviced our heating system. He gave us some information on what may be a problem in the future. All good.

This is the worst plumber I have ever hired. First of all let’s discuss their on time guarantee, they guarantee they’ll show up within a four hour window, yes on time means within 4 hours, what a joke. Secondly, they do not give you any type of estimate over the phone even for a routine installation and you must pay a service charge to schedule the appointment and have them show up at your house. When they show up their estimate is 3 times what you would normally pay a plumber and they try to sell you some worthless maintenance plan. They use hard sell techniques and call the boss to try to get the price down, it’s worse than buying a used car. Avoid this business at all costs, they spend a ton on marketing and rip you off in the end.

Not recommended. Ok for service but expensive.
For replacement I would go elsewhere.
Would not provide a written estimate, plays games with bundling services, time of year etc
Could easily sell an uneducated customer but if you know what you are talking about then play dumb and you will see right through them

Mike replaced our water heater a few weeks ago when it failed. He explained all of our options and we picked a package that we were comfortable with. After a few hours of work we had hot water again and my utility room was left cleaner than when he started. Thank you so much.

Had my scheduled maintenance check up yesterday. Considering that the area was still recovering from the blizzard of 2016 I expected the appointment to be cancelled. Colin called at 8:00 AM to confirm his arrival at 8:30. Colin presented himself in a professional, and courteous manner. Sorry he had to hike his way thru 2 ft of snow to reach one of the heat pumps.

Charles M was great… Very knowledgable and quick… And friendly. Would def use him again

The diagnostician did a thorough job. However, their salesman tried to rip me off. For HVAC replacement for our 1000 sq ft condo, he quoted $ 12,000−14,000! And that was with 3-​year only warranty. The sales guy wasn’t very helpful with explanation, his manner was brusque, and he did not produce any paperwork. He came completely unprepared.
I had two other companies come out to diagnose and to give me estimates. Their estimates were $ 6000 and $ 5600 each, and with 6-​years and 10-​years warranty, labor and parts. I ended up going with Davis’s Modern, who was wonderful.
Horizon is a rip-​off.

I have called Horizon on two occasions to get service. Once to relocate an AC unit and service it and a second time to repair a broken sewer line under my house. On both occasions they said that although this is work they do every day they were unwilling to provide that service to me and said look elsewhere! So just a heads up they will tell you to pound sand if they didn’t originally install your equipment (excuse given for AC unit service) and secondly they said if I had sewer flies (common everywhere in Yardley) they are not going to help you. They were cordial both times but basically wanted nothing to do with me. Sounds like they only work with very basic repairs and are unwilling to help customers unless they fall in a very narrow range of «eligibility». What a joke. I wouldn’t be surprised if they backed out of a job half way through or leave you hanging after they make their first visit.

Be very wary of these guys. They had me convinced I had a broken pipe and needed to dig up my foundation. They brought in a slick salesmen and showed me a blurry video to try and convince me. When I wanted to call my always reliable insurance agency, USAA, they recommended against it and suggested I use a recommended adjuster to handle the claim.
I decided to get a second opinion and got a reliable expert that told me I didn’t have a broken pipe and that he could fix the problem with a pipe cleaner for $ 150. Haven’t had a problem since — well over a year. If I had trusted these guys my whole foundation would have been jack hammered and the cost would have exceeded $ 10k.

Tom arrived on time and quickly went through a tune up of the heating system of our new house. He explained the system to me thoroughly as he checked everything. He was very courteous and knowledgeable. We will use Horizon for all our HVAC needs.

Horizon Services is a great company! Keith was prompt, pleasant, knowledgeable, and willing to explain what the problem was, how he could fix it, how to avoid it in the future, and what all of our options were. I wouldn’t hire anyone else but Horizon Services for any of our repair needs, they always exceed my expectations!

What a joke… called Horizon because of a lack of return in my HVAC system. Their solution… a $ 23k replacement system (I should add my furnace has 8 years on the warranty and my av had 5 years left).
The fix… a $ 12 can of mastic from Lowes to seal my return vents in the basement.

Kenneth H. Showed up within an hour of my request and fixed the problem in about ten minutes, He’s polite and effective. That’s as good as it gets.

Frank arrived on time and was able to look over our ancient heating system. He made a solid recommendation about the system and got us in contact with sales to get the unit replaced and a new unit installed.
In 24 hours, we went from a no heat, cold home with a heater from 1969 to a home with a great new high effeciency system.
I can’t say enough nice things about how all of the Horizon staff treated my husband and I through this process. Amazing customer service and quality work ethic. Thank you.

The work was completed, and although we had a few bumps along the way a customer relations expert handled my issues and I am pleased to say they took care of everything.

DONT EVER CALL THIS LOCAL COMPANY! Wish I got on Unilocal before calling them for my URGENT situation. First I told them the gasket from my garbage disposal was leaking and both the customer service lady (Katy) and the dispatch scheduler (Amanda) told me the technician carries those gaskets on his truck. For now to make a LONG story short my $ 199 drain cleaning and small fee to replace gasket as I was told over the phone turned into a $ 1,184.00 job!!! True we found I had a very old section of LEAD pipe that was bulging and needed to be cut out and drain line replaced with PVC to cast iron drain. DOn’t mind paying for that but again I was between a rock and a hard place and he charged me $ 519.00 to do that., but NO GASKETS even though clog would be cleared.
If there were no garbage disposal gasket repair all water would pour out garbage disposal gasket to under my sink, and I still would not be able to run the dishwasher. But because Tech told me he couldn’t replace gasket in disposer I needed new disposer. Disposer from truck and installation would be $ 604.00 at the «service partner rate » if I bought the $ 99.00 appliance and heater/​boiler plan. I looked up the model disposer at home depot and it was $ 299. He told me I could buy one wherever I wanted but the cost for Horizon to come back out and install a garbage disposal is $ 499!!! UNBELIEVABLE. The guy new I was between a rock and a hard place as I had waited since Monday to have the repairs done and couldn’t use my dishwasher or the sink at all and have a weird work schedule. Anyway had to move money out of a money market fund to pay for this.
Started the dishwasher while he was here and seemed to start OK. After he left, dishwasher would NOT drain,(VIKING D3) and went into fault mode saying drain pan was overloaded. Had to open dishwasher and water pouring all over floor. Read troubleshooting codes and also troubleshooting note saying «make sure the drain plug in the garbage disposal has been removed upon installation.» Stuck my finger in there and sure enough the drain hole is blocked by a hard object. And now the damn dishwasher still will not reset when attempting reset. Called Horizon tonight and they can come between 10pm and 2 am! or tomorrow 12 noon to 4pm. I said what happened to 8am to 12 noon she said they are all booked. SAGA to be continued as I will write an update on outcome after visit again tomorrow. SOOOOO sorry I bought Service Partner discount plan too!
Update: I researched the average cost of INSTALLATION of a Garbage disposal in my zip code on the website
low install price is :$ 146.19 HIGH install price is $ 186.86. Thats $ 312.14 More than the HIGH installation charge in my area! Same website estimates that cost to cut and repair drainpipe is MAX $ 250.00 I was charged DOUBLE that at $ 599.00. Drain cleaning charge was near correct. Cost of good Insinkerator Garbage disposal was near correct. SO far based on reliable information I was OVERCHARGED by at least $ 562.00

I’ll leave two stars here because my grand mother said the man was nice and wore his booties…
… aside from that, I can’t express how pissed off I am that this company would boast about how honorable they are in their advertisements & then take advantage of a 85 year old woman when it came to her heater repairs. She doesn’t have much and lives on her social security checks. How are you going to charge her $ 900 + dollars to install a $ 50 expansion tank? She paid it, not knowing any better. I’m furious.

Horizon Services has helped my family and my husbands family time and time again with all of their heating and AC Needs. They are always on time, on budget and they always get the problem fixed the first time. If something does go wrong and the problem is not fixed, they come out and fix it right away, free of charge! They are simply the best HVAC company on the East Coast!

My coworker recommend a annual tune up for my AC. Horizon has a special promotion buy one get one for 89.95 $ on the service. and it stated a 21 point tune up. I was expecting some sort tune up. after service, i regretted to do tune up with Horizon. The technician ran a couple test on the unit. Find two problems. That is it. It seemed to me. it is not a tune up. it is like check on your unit and hopefully find some problem and ask you to fix the problem. There is no refringent refill no change filter. Totally did not worth 89.95 from my point of view. I will not recommend Horizon Service.
My another co worker had horizon service as well. end up. The technician somehow smoke compressor’s wire. Will not repair the damage by saying the unit was old. hey. You broke my unit. superbly you need to fixed it as well
–

Ill start off with the good — the guy who came out was at least friendly, though not so knowledgeable on full services. He was the boiler/​heater tech which is what I mainly called for anyway.
So he arrives within a reasonable time of my appointment, first let me say they wouldnt take the coupon off from THEIR OWN WEBSITE for a 40 $ visit to get an inspection /​quote. It cost 80 $ just to come out and he said the coupon would only be accepted if I accepted the other services. Pretty dishonest to start.
Anyway I dont know the cost of these things, but after I got all the quotes etc, it seemed each of the parts were being charged at four times the actual cost. To get the boiler running a friend told me that all I needed was one part replaced which regulates the water coming in and out. He was able to find it for about 250 $ (it was quoted at 850 $ for that part alone), and installed it for me and my heat was working.
Over all the whole quote was around 8000 $ for a repair vs 12k for buying a whole new system. I’m glad I didnt go through with it. They stated I needed all these additional parts to get the unit running again which ended up not being true. Anyway my heat works now and I saved myself the money.
I try not to be a completely negative person so I wont give 1 star at least the staff was professional and friendly. They showed up on time as well. However I wouldnt recommend their services to anyone at all as they are taking advantage of people who do not know the costs of things.

If possible, this company has made a bad «walk away experience» even worse.
Received a strange fb message wanting more info, then on 9/​4, received letter from CR manager in Delaware.
I was intrigued by opening sentence referring to «my conversation» with Horizon. Never had a conversation. Had given up on ever hearing from this company.
Called number provided, was informed «not sure where he is»
Answering employee told me I must me wrong, they did call me. REALLY?
try this– customer service 101:
«What can we do to make this right»

I had a kitchen drain plugged and Horizon was the only service that could arrive before I had to leave town. They gave me the usual 4 hour window for someone to arrive.
John arrived sooner than I expected and was friendly & knowledgeable about the house’s old plumbing. He was quick, thorough, and clean. Problem solved for the price quoted. No push to do other work. No hard sale for additional products or services. One happy customer.