I switched back to Comcast yesterday and am already regretting it!!! I discovered after the tech left I have no phone service and tried the troubleshooting tips with no luck. I would’ve thought the tech would have checked everything before he left, but I guess he didn’t. Today I got online with their chat and that guy tried to remotely fix the problem, with no luck so I called their number and THAT guy tried to fix it with no luck. I was getting very fed up and asked to have a tech come out, but someone can’t come until Thursday so I am stuck without a landline til then. I do use my cell but not that often. At least I have it to use, but I paid for phone service and should have it! If this is not resolved by the time the next tech comes out, I will go right back to Verizon! I switched to save money but it’s gotten to be more of a headache!!!
G L.
Tu valoración: 1 Lindenwold, NJ
It’s overpriced, unreliable crap. Internet went out for a day or two at a time a couple times a month. Their solution would always be unplug it all and redo it all which rarely worked) or pay a service charge for some lazy guy with a chip on his shoulder to come stomp around my house and change a splitter or two, only to have him tell me he didn’t really know what the problem was. I gave them the axe almost a year ago and haven’t looked back. You can find anything you’d ever want to watch online for free nowadays.
Kevin J.
Tu valoración: 3 Philadelphia, PA
I was treated expeditiously. The clerk tossed my remotes into a large can and then took my equipment back without badgering me about their overpriced reenrollment options. She said that there was nothing doing from her particular position regarding the resolution of my final payment, and that I should just wait for all of my overcharges to be resolved by the corporate office’s accounts system after next billing cycle, warning me that if I overpaid based on current billing, it would be a hassle to try to get a refund from them. I appreciated her candor, even though she did not seem enthused about providing excellent customer service, it was evident that she cared a little bit about avoiding unnecessary aggravation on both our parts.
Michael M.
Tu valoración: 4 Collingswood, NJ
So. There’s a lot of things I don’t like about comcast. Monopoly pricing. Selective HD, pixelization issues, stepped down transmission rates, surly installers, and clueless phone support. But… My HD-DVR burned out last weekend and I brought it here to exchange. I was in and out in under three minutes. Literally. Not only was I in and out, but I was also given a new remote, HD cable, even batteries. For the price I pay each month this was the first time, ever, that I received great service from Comcast. Only fair to tout the good with the bad. So, Great service=1 Standard ComCast Crap service = A whole lot more than 1