Audubon Veterinary Associates

Very knowledgeable staff, very compassionate and always willing to help. I have 2 cats and 2 dogs and they have always treated me and my pets with respect and dignity.

The only reason I don’t give it 5 stars is because I arrived for a scheduled wellness checkup and wasn’t taken back for about 20 – 30 minutes and then it took a few more minutes for the doctor to come into the room.
Anyway, I really like Audubon Vet Associates. I feel like they’re prices are reasonable and I don’t really have an issue with scheduling an appointment. Most importantly to me though is the fact that there have been a few times where I called the office because my dog wasn’t eating like he normally did and just general odd things here and there. Each time when I called the office I felt like I was given good advice and my pup was fine in no time.

I brought my chocolate lab in because she was acting very strange, didn’t want to eat, get up or go down the stairs and I just knew something was wrong. They did accommodate me without an appointment, even though I was charged extra for an emergency appt. She was examined and they did an X-​ray in which the doctor determined she had gas. The next day she was worse and we took her to VSEC and I showed them a picture of the X-​ray that I had taken. They quickly noticed that the discs in her back were compressed and this was likely why she was in such pain and couldn’t walk. I’m glad I followed my instincts, as her condition could have led to paralysis if I waited any longer! Long story short, she had surgery the next day and is doing great! VSEC in Levitown was amazing and took great care go my baby! ;). I sent Audubon vet an email about the situation and her misdiagnosis, I understand that these things happen and maybe she did have bad gas, but I just wanted them to be aware of what happened. Two weeks later, no response, so I sent another email, and still NO response. A little concern for my dog would have been greatly appreciated and I will be returning to my vet in Philly. All I really wanted was a response, a show of concern, ANYTHING! Completely disappointed with their lack of concern.

I felt ripped off. I explained to the doctor that I already had antibiotics at home and he said that it didn’t matter because those antibiotics he was prescribing were specifically for the issue my dog was having. He made me pay over $ 200 in antibiotics for two months supply which I found ridiculous. When I came back home I realized that I had the same type of antibiotics at home, the same ones I have always bought for every type of issue my dog had had in the past. Not only that. I felt shocked when they gave me a container of medicine unlabeled. I asked about it and the person at the front desk told me that I couldn’t leave the premises with medication unlabeled. Then she printed a random label from a different client and stuck it on my container. I literally have a label with another’s client name, her phone number, her pet’s name and the pet’s vaccination history stuck on my pet’s container. That was my first and last visit to this place. A completely outrageous experience.

These guys always take such good care of my doggie.

Had an appointment, the vet never called to confirm. Called the night before to confirm, was assured they would be open despite inclement weather. Called in the morning, answering machine message said they would be open normal time. We brought our dog over, no one was there at the time of our appointment.
No notice about canceling our appointment, never returned any of my calls to find out what happened. If this is how they treat customers, you should probably think long and hard about how they treat your pets! This place is a must-​skip.