Quick Response Septic

First of all, their correct phone # is 1−530−273−7538.
I asked them for the cause of some repairs and replacement of the covers for the septic tanks. However they told me to go with a different material for the cover.
The company quoted me via voice message over the phone and quoted the same number so I thought it was just one price which led me to believe it was that one low price (not multiplied by two). They did the work and charged me double what I thought and never sent me the statement.
It wasn’t until I got my credit card company, noticed I was charged double that I knew I had been deceived. I asked why they did not sent me a hard copy statement and yet they were so quick to charge me. They did not apologize for it and said that they will not sent us the hard copy statement of the cost of the work .
I think this company has poor work ethics and if you go through them. Make sure you get a hard copy of the quote before getting anything done. In the end, I paid more money for material that they recommended which caused a lot more (without my knowing) and that is misleading and wrong.