Men’s Wearhouse and Tux

Horrible, horrible and horrible customer service. Waste of my time. I walk in to get a price for my wedding on renting suits and they say about $ 180 ish then I ask if they can give me a price for all 13 in my wedding party including fathers renting suit. They could not be bother and the guy sitting down told another female to help them. They look up a price quote from a previous order with cuff links and all these other accessories that we did not want for $ 199. Female stumbled over her words and was unsure of the exact price. My wife informed them just the suit basic with shoes, shirt, tie and belt. They were unable to assist. As of 4÷22÷16 we have ordered all the groomsmen and fathers suits from jc penny for a great price! We got a 3 piece suit with a tie for $ 155(suit $ 135 & tie $ 135). I am so happy that we ordered all the suits now that we can keep them and saved $$$. A few times we had to return items via mail or back at the store, which was very easy to do.

The 1 star rating is for the utter incompetence of the 5 staff members we dealt with. We (a wedding party choosing groomsmen and best man attire) spent about an hour trying on various pieces of clothes which actually didn’t go terribly. They didn’t have some sizes of items we needed but we all knew what sizes we were looking for so it was alright. When it came to checking out, that’s when the nightmare started. It took five people and over an hour to check out the entire party which was about ten people. Things got messed up on receipts, charged too much or too little and had to go back and redo it. We bought a shirt, vest, pants, and a tie each, that’s it. Not rocket science, but it still took over an hour for ALL FIVE employees in the store to check us out. No one at the register actually looked like they knew what they were doing the entire time. I literally have bought a car faster than I was able to buy the items we got that day.
I only half believe I’ll be getting the items I ordered when the time comes due to the massive mess they made at the register. I would consider going back here but ABSOLUTELY NEVER for another party scenario.

Waited in line to be helped and when our turn came they passed us over and when we made them aware of it they did nothing just continued on. Decided to take our business elsewhere.

Don’t rent a tux here. They’ll make you think they’ll be able to accommodate any adjustments needed, then when it’s days before the event and you try your tux on and you look like you belong in a 90s swing band they’ll tell you that’s the rental fit and there’s nothing that can be done. When I got my measurements and told them I wanted a fitted contemporary look they said they totally got it and if it was needed I could get it tailored. The guy literally lied, and was the same one to tell me I’m stuck with the clown pants. Super out dated. Would not recommend if you’re relatively young and care about style. Otherwise go for it.

I’ve been going here for my past few proms and the customer service is actually really good, the people who work there are extremely friendly and help you get the tux you want. If you need to rent a tux or buy a suit I’d defiantly recommend mens wearhouse because they make it quick, easy, and simple for customers to get what they want and need

Pathetic customer service.
I went to mens warehouse today to order 12 tuxedos for my wedding. One for myself, 8 groomsmen and 3 family members. From the minute we walked in («we» being my mother and fiancée) the best way to describe the experience was pathetic.
First off, I was told that horrible quality tuxes are $ 130; less horrible quality is $ 150; and meh quality is $ 180, and we should be excited about this because the competition is worse quality than what mens warehouse offers. Mind you that price is the last thing on my list as far as consideration.
So now that I’ve been basically told that it’s going to be $ 180 per tux, we noticed a formal style that I asked to try on. Bob our «customer service» (term used loosely) assistant said, «oh, let me explain a few things to you, you can’t try on any of our Tuxedos. You need to pick one out and we will measure you and have it for you the day before the wedding». Now, I’ve been in 6 wedding parties and have always had an opportunity to try the style on to make sure that the 44R fits right. I explained this to Bob and he basically called me a liar. He then told me that Mens warehouse has 900 locations and that they control the tux market and basically I will not be able to try on my tux anywhere I go so just pick a style and move on.
I was not satisfied with being told what I can’t do, so I said «you don’t have a sample one for me to try on»? Bob stated that with 900 locations it would be impossible to carry sample coats. Mind you that this is Mens Warehouse and there had to be at least 1000 suit coats in the store, but the style that I will be wearing on the most important day of my life is not something that they would even consider carrying.
At this point my fiancé took the jacket off the mannequin for me to try. Bob was clearly annoyed, but although he was creating anxiety for me, putting on a jacket that was a size too small eased my mind a ton as I realized that I liked the style. So despite being told that I can’t have anything my way, I’m still in. I want the tux.
Next, I ask about vests and Bob shows me a raggity black satin vest. I say that I would prefer a nicer quality one and he immediately says that I can’t have a different one. I see plenty of other nicer vests and ask about them and again am told nope. When I ask why, Bob says that you have to buy those. OK… I’m about to drop 80K on a 300 person wedding and I can’t have a nice vest if I want one because I have to buy it? My reaction was Seriously dude, just walk away from me. I’m done with you. I’ll I’ve been told is no since I walked in the door. What kind of customer service is this? I work for a fortune 10 retail company and I am appalled at the lack of service that I was receiving. I would call it disservice.
At this point I walked out of the store, my mother and fiancé were trying to salvage it with Bob, but he could not see that he made the act of renting a tux an impossible task. If he was doing what Mens warehouse trained him to do, then Mens warehouse is heading towards extinction.
We left and headed for Mr Tux on the other side of town where I rented a tux for prom and to my surprise, Mr Tux now had a Mens Warehouse sign out front. Looks like maybe they are taking over. Against my better judgement we go in to see if we get the same treatment.
So, they had the same selection and when I ask to try the tux on, I am told, sure. I was even able to try on pants, and shoes, and jacket and shirt! I felt like a freaking king to be able to try on something I’m about to invest $ 1500. What an amazing concept. They even said that I could buy the vest that I wanted! What a concept, I seriously hope they were not breaking corporate rules as Bob made it seem earlier. So, we spend about 2 hours in the shop meticulously picking out each of the 12 tuxes and go next door to lunch. I send texts to my groomsmen to go down and get measured
By chance my fiancé realizes that she had a coupon and goes back to see if they can apply it to the tuxes and in a very nonchalant way, is told that «oh, the tux style that you choose is not available until a few months after your wedding date. Want to pick another one?» Are you kidding me? We told you our wedding date in the beginning and now we have to start over? It’s not like your saying that we need to pick different socks. This is the actual tux what we are talking about. What if we didn’t come back, would you ever had called us? And how about an «I sorry for wasting your time for the past 2 hours, let me make this right». Nope. None of that. It’s our problem. No apology, no let’s make this right, just tough cookies, nothing we can do about it.
I mention that you might want to actually do something with the wedding date if you are going to ask for it, mind also take that tux off the floor until it is available. I was told, «corporate makes us put it out there». Ahhhh, it’s not my problem, blame corporate. We left… Pathetic