Lakeland Nails Spa

Wish I could give no stars. Experience was awful; took forever and I got ripped off! 30 $ simple manicure is not acceptable.

I came in for an eyebrow and lip wax a week ago, and they got me in right away when the place across the way told me to come back in an hour (twice). My eyebrows are fantastic, but my lips got these in-​grown hair/​clogged pores afterward which were very irritating. I’d never had that happen before, so I’m not sure if my skin just had an adverse reaction or if there was some sanitary issue. For that reason, I won’t be getting a wax there anymore.
I did decide to get my nails done with my sister here this past weekend though. We called to see what the wait would be for 2 full sets on a Saturday. They said there was no wait, but said get here fast. I live across the street, and we hopped right in the car but the gentleman who appears to run it called my sister back after about 2 minutes to find out how far away we were.
We got in, and were immediately sat down and the whole process was so rushed. The edges of my nails are very dry and peel-​y looking. All of my nails are uneven, and when I asked for nails as thin as she could do them, she fixed one nail. My sisters turned out pretty good though, just a little uneven.
Not the worst nails, but the experience could have been better.

I am and have always been very particular about who and how my nails are done. However, due to time constraints and a pretty booked schedule my husband suggested to try this place. I unfortunately had no choice and tried them. As a result, I experienced Terrible quality and customer service. My one hour appointment became three hours long and my nails looked like they were done by a toddler!
I am a firm believer in providing customer service at a certain level especially in the field of providing services. I received no rapport during my service and was passed around from one nail technician to another.
My manicure had to be re-​done by another nail technician because the first one did not believe in painting my nails with even coats. I wish I took the time to show how hideous they were prior to me removing it as soon as I got home.
The pedicure process was not bad but the French manicure consisted of cricked tips and nail polish outside of my nails.

Had a gift certificate and hesitated to go because of previous reviews. They got me right in, were very nice and my deluxe pedicure was nicely done. Maybe they paid attention to past reviews… I plan to go back!

I come here regularly for pedicures– they do a wonderful job for about ½ the price of their competitors! It’s easy to get in most days– no appointment needed. I really love the wax dip and the massage that are standard with their regular pedi :)

This place is so close that I wish it was amazing. My two biggest complaints is that the guy that works in the shop is so rough on your nails that they burn the entire time he’s doing them. I told him several times that he was burning my fingers and he just keeps pulling my hand closer to finish. Secondly, I’ve gone to the salon many times to get fills and they always charge me a different price. The cost could be anywhere between $ 15-​$ 25. Very frustrating, unfortunately I will have to go elsewhere now that Sue is gone. The new girl they got to replace her is an obnoxious loud mouth!

Ugh I WANT to like this place because it’s so close and convenient but it consistently sucks. Every polish, every full set, every wax — it is always done poorly. I always have to go back to get it fixed and they’re always rude about it. AVOID.

Su is awesome! I’ve been going to her for 9 years!
She does great pedis and acrylics. She also takes the time
to address my recurring ingrown toenails, which have been
overlooked by others. The salon is clean and has a lovely décor.
I just love Su and will follow her anywhere!

My review is for the location in Sumner, next to Winco. I couldn’t find that location. Anyway, If you want a nice, relaxing pedicure, do not go here! Worst pedicure ever. I went in on Sunday and they were not busy. There were two ladies working, and no one else in the salon, but somehow, I felt like I was being rushed out. First of all, she didn’t offer to trim my toenails, she only filed them, I asked her to trim them, and she never did. She dug at my cuticles for a few minutes, which has left my toes so sore, I am having a hard time walking. She barely used the pumice, and never offered to use the shaver, I had to ask her, and her reply was «Oh, you want that too»? After that, I received the shortest, worst foot massage EVER! Maybe about 30 seconds on each foot, and that’s being generous. She then dipped my feet in wax hot as the sun, and painted my toe nails. She didn’t use toe separators and didn’t put my shoes on before, so I messed up my big toe trying to run out of there. So, $ 40 later, I have sore toes, and still as much rough skin as I had walking in.

Simply the worst. Do not go here. Completely over priced for starters & the staff is terrible. I’ve never had such awful customer service. I mean awful. I had the employee next to me ask my gal how much longer I was going to take multiple time, so rude. And then when they didn’t accept my card and I pulled out cash, the gentleman who apparently handles the cash flow told me a price almost twice what my girl originally said. So sure– go here if you want to be hustled for your money, treated like trash & STILL have crappy nails.
Or go across the street. To better prices. Better people and much more comfortable environment. :)

Worst nail experience EVER! I have been getting my nails done for over 20 years and I have never had such a miserable disappointing experience getting my nails done. I always get a pedicure and a fill. I would also note I gave them a few chances and each experience got worse. On my last, which will be my last visit there ever, I pointed out after a $ 40 pedicure that I still had dry skin on my feet and nail polish on my cuticles and skin. The response was «we cannot fix, the polish will wear of the skin in shower», wow that was a waste of $ 40. Then when doing my fill they made the nails so thin you couldn’t tell there was acrylic on them, which is pointless, they will just break. I pointed this out, they argued with me and said we just make them shorter. No, I don’t want them shorter I want them done right. So then they switch girls, she says I will make them right for you. Okay still trying to give them a chance and at this point they’ve made a mess of my nails and it’s 7pm on a Friday so good luck trying to get in some where else at this point, so I say okay, please just fix them. She piles acrylic on to the goopy point. I ask, what are you doing. She says don’t worry I make beautiful for you. Well after almost 2 hours of them doing nothing but making them worse, they were lumpy and uneven I finally give up and just tell them to stop that I will go home and fix them myself. It was a nightmare, getting your nails done should be a relaxing experience, this was anything but, it was awful. I was not the only one, another woman’s nails were so screwed up nothing could save them, she made them completely take them off and they sat and argued with her that they were beautiful, they weren’t, they looked awful. Then they tried to charge full price for this mess. This place is a nightmare, they do terrible work and argue with the customers constantly. My advice is to stay as far away from this place as possible they should not be allowed to be in business, they are terrible!

Horrible, horrible, horrible. I will never return back here… Me and my girlfriends set an appointment — two pedicures and one shelac manicure. Two of us walked in and they didn’t understand there was a third person… But that’s not the issue. I am the one that got the shelac manicure. I only wanted a color on, not the full manicure. She charged me for a FULL PRICE OF A MANICURE! I get my nails done a lot and only color and its only $ 15, not $ 30. But whatever, I paid for it. During the manicure I told her 3 times I wanted all white with a light sparkle on top. She did not understand for 15 minutes what I was talking about. She put on sparkle only, I told her no — she then put on a cream color over it, I told her NO — I want WHITE! She got an attitude and looked around again for all white. Finally she understood. Then when finished I literally have white all over my fingers! Every finger had white specks on it!!! DIdn’t bother getting it off. So paying the full price for a full manicure at that point was soooo not ok! Will never go back!

My sister and I came in for some bonding and pampering time and I suppose they did a fine job with our nails, but — for the love of all that’s holy — why the heck did it take more than two hours for a manicure and pedicure?! Two hours! I only wanted a pedicure and my sis wanted both but, oddly, they started on me first. I was done and they’d barely gotten started on her. Her lady kept getting up in the middle of what she was doing and going off to do something else (work on another customer, maybe?). By the time we were finally leaving, I was starving and had an insane headache because of it. Not exactly the relaxing time I was looking for…
Also, I found it strange that the ladies kept trying to talk me out of my chosen nail polish color (twice) because it was «too light.» If it’s too light and they don’t want to use it, why do they even offer it?

I used to come here to get regular fills, but since kim has stopped working the salon has really taken a hit in just about every field. customer service and quality work especially. The past three times I have gone in I have gotten really bad acrylics with crooked filing, and really poor polish application. On top of that the employees have been very rude. I am sad to say that I will not be returning along with a few of my friends who have had similar experiences.

Was in for the first time this week after waiting a long time across the street at another salon for an eyebrow waxing. This place took me in right away. The room was clean and Chi did a great job on my brows! I think I have found a new place! Friendly faces and clean, modern salon.

I have visited twice and Kim has done an outstanding job on my acrylic nails. I have seen several clients get Shellac as well while I have been there.