Basden Eyecare

I have worked in the optical business as an optician for over 29 yrs. and in that period of time I have never worked with Optometrist that are as thorough and as caring as the Doctors I work with now at Basden Eyecare. We have grown so much in the past five years. We have now opened a new location at Moores Mill.

This office has bent over backwards to make my transition to Auburn from Birmingham easier. I am eternally grateful and look forward to many years together!

I tried several times to call and make an appointment. The receptionist immediately put me on indefinite hold each time. I decided that if they can’t even answer the phone, well, how are they going to help me with glasses? No thank you. They spent a ton of money on that nice office, though.

If I could leave zero stars I would.
I’ been going here since the 6^th grade and I am now 22, every experience I’ve had with Basden Eyecare has been fine up until today. I called three times a month ago to order contacts and no one ever answered or called back. I am very busy so I had my mother call back and finally she got ahold of someone and ordered my contacts, gave her CC number over the phone and the woman said they would be ready by Thursday (3 days after the call). So, no one called to tell me they were ready so now 9 days after she said they would be ready I drove all the way across town, I live on the other side of Opelika (30 minutes away), the woman at the front desk said they weren’t ordered. She continued to ignore me and talk to her coworker about Florida football and what they were going to eat for lunch while she took my payment and «placed the order». I took my receipt went outside and called my mother to make sure she ordered them and paid and she said yes. So I went back inside and the woman was annoyed and seemed disappointed that I had figured out that we both had been charged. She voided my transaction and told me that she «didn’t see that there was a payment made before on September 22» (24 days ago) «but that no order was placed». Well maybe if you were paying attention in the first place and had some guest care you would have realized the mistakes. After I pick up my contacts this time I will no longer be using Basden Eyecare. Never in my life have I stepped into a office that I thought was so respectable and professional and come out completely horrified.

Basden seems to value the time of their customers very little. I arrived on time for my appointment. 35 minutes later I was seen by the optician (at least I think that’s what she was) for the standard eye tests/​measurements. She left. 15 minutes later the doctor arrived. In total I waited 50 minutes for 10 minutes of service for a basic eye exam. No apologies given just business as usual, apparently.
Furthermore, expect to wait at least 5 minutes on hold when calling the office.
Medical businesses seem to forget that they are in the service industry; no different than a clothing store, restaurant, or bar. Customers can and should judge them on a level playing field. Lousy service and an outright disregard for customers’ time are unacceptable regardless of the industry.

I was beyond pleased with my experience at Basden!
I had been putting my annual checkup off since January, and had been wearing my last set of contacts since March (ish). I like to live life on the edge. Actually, I’m just really good at procrastinating. The girl that took my information and did the basic stuff at the beginning of my appointment totally judged me, but I don’t blame her. It was a great bonding moment.
The rest of my appointment was peachy and my doctor had a sense of humor and answered some questions I had from my checkup the year before.
The best part though was picking out my frames. I typically DESPISE this part of the process. I’ve actually successfully managed to avoid the whole thing for two years by only wearing contacts. The frames I typically go for have been out of style for sometime now and are hard to find. It also really doesn’t help that I have a chubby face, big head, and my lenses are ridiculously thick. BUT, the sweet lady working that day made the process so much fun! She was patient with the thousand selfies I had to send to the bffs, had an honest opinion on frame styles, and validated my concerns about hiding the thickness of my lenses. She was wonderful.
Really, this review was mostly based on her and how confident she made me feel about my $ 300 investment. I sadly don’t remember her name, but Basden, I’m sure you know who she is. Keep her happy. She’s the reason I’m coming back next year.

I found Basden Eyecare randomly. I was driving on Dean’s road and saw a sign for their office. I decided it wIas probably about time to get my eye examined so I pulled in and got an appointment for the next day. It is a very very nice facility. Big, clean and well organized. The front desk staff was very nice, they got all my paper work done quickly so that it was ready to go when I came back for my appointment. As a side note, one could also fill out the paperwork online. What an amazing concept.
Didn’t have to wait long at all before I was seen. I was impressed by the technology they had. Instead of having to read random numbers from a chart on the wall, the random numbers were shown on a screen via a computerized program. I saw Dr. Olive who was really nice and explained everything he did.
I then moved on to pick new frames and got the most pleasant lady to help me. She gave honest opinions about the frames I picked which I really appreicated and was very helpful. Check out was also a breeze.
I highly recommend Basden Eyecare for your optometry needs. They are pretty awesome.