Auburn Foreign and Domestic Car

Took car in for check engine light. Spent 1670 picked up car and it ran worse then when we brought it in plus now the brakes weren’t working. Barely made it back to the shop they swore it was test driven before we got it. They determined more work was needed and they broke a brake hose fixing it the first time but they said they would pay for that. 2 weeks later they said car was ready but noticed a large puddle of oil under car and we needed a new oil pan. I said we have had the car for years and you have had it for 3 weeks and now you are saying we need an oil pan. An extra $ 860 we got the car drove it 25 miles and guess what check engine light is back on.

Great customer service & communication. I’ve taken my Audi here a couple times now and I have been very pleased with the work they’ve done.

I took my car there about 3 or 4 times for oil changes and minor stuff. I don’t write reviews but I felt like I needed too since they basically added a new problem to my car. The problem occurred when I took my car for simply an oil change, they told me that they added power steering fluid as well since it was at a low level. As I drove off I started to notice a noise in my car which was the steering rack which sounded terrible as I turned the steering wheel. I did not have this problem with my car prior to taking it to this shop. I ended up replacing a broken hose which was not broken when I took it. I’m not sure what exactly they did but the problem got worse than originally was. I asked how much it would be to replace the part and they told me they would call me back to see what part I needed but they never did. I called again after 2 days to remind them and then finally they gave me the price for the part. They were charging me up to $ 800, At last, I ended up paying $ 50 to replace a broken hose myself to fix the problem. I don’t think this shop specializes in foreign vehicles. I WOULD STAY AWAY.

I brought in my 2007 Volvo S80 last week for second opinion about a «check engine light» software failure in the parking brake. I thought I would try to find an independent opinion from a non-​Volvo dealer after they told me the cost to repair would be around $ 600. Although I live in Seattle, I was recommended your family owned shop by retired independent Volvo repair shop in Auburn, and have always preferred small business owners over corporations, as I own a business myself. After explaining the specific problem for them to take a look at (I did not mention that Volvo had already found the problem and quoted a price), I expected the diagnosis to be relatively quick and an easy one since I have taken several check engine light cars to mechanics for a diagnosis. In the past, I have had plenty of Mom&Pop shops waive a simple computer diagnosis or tact the bill on the final repair if it is done there. I absolutely didn’t expect a free diagnosis, but certainly did not expect a $ 191.00 bill for an hour and a half of examining my vehicle! What were they doing? I saw my car be taken into the garage around 9:30 and it wasn’t until 11AM that I received confirmation of my software failure in the parking brake system. I should have asked for an itemized bill on the spot. They also claimed my transmission fluid needed to be changed when I had just had the 70K-​mile service done at Seattle Volvo. I didn’t even ask for them to look at my transmission. Nevertheless, I would have been satisfied if they could complete the system repair for equal or under the Volvo dealership quoted price. Guess what? They quoted me $ 1200 after parts and labor for the component switch and computer reprogramming which was double what the dealership wanted, that doesn’t even include the $ 191 diagnostic! I couldn’t believe it. This has me really thinking twice about all the family owned garages. I can tell you that I cannot recommend this shop to anyone after my experience.

Took both of my cars here for service and had two totally different experiences. One of my cars ended up having damage that they tried repair themselves, which only made more problems. Each time I went back to get the problem repaired, I would be on my way home and a service light would come on, and it would be a totally different problem. 6 months later and a lot of run around I gave up, traded in the vehicle and washed my hands of this place. I also did not receive the car wash each time I was there either.

Best customer service I’ve ever received from a mechanic! I highly recommend.

I had never been here because I had free lifetime oil changes at the dealership where I got my nissan. my dealership was one of the ones that went belly up so I needed to find somewhere to get my car serviced. I’ve been here twice now and am very pleased. they are decent and informative but yet I don’t feel like they are trying to sell me a bunch of stuff I don’t need. They wash the car when they are done and they get done in a timely manner. I’ll keep taking my car there!