Auburn Chevrolet

Chelsea in sales is great. She helped us get exactly what my wife wanted. She listened to me instead of talking at me. There are others on their sales force that simply do not know how to smile even if just politely. one gentleman had a sour look both days we were there. You’re never too experienced for a little customer relations retraining. Chelsea is a natural and valuable in my experience of working with difficult clients for almost 40 years.

I’ve been coming to this dealership for 8 years. The last 3 times I’ve taken my car there, I feel like the information I’ve been given has been questionable. My most recent experience I came back a 3^rd time to get the airbag feature looked at. I dropped my car off at 7am so It would be done when I got off of work at 3:30. Come to find out after making an appointment and almost 7 hours later my car was still not finished. Even afterwards I still had to wait around another 3 hours for them to complete what the said the would do when I originally dropped off my car. Silly me– I thought 7 – 10 hours would be ample time. Nothing was done.
To add insult to injury, I was told that the reason my airbag light keeps coming on is because of my clock on my car dashboard. I was told it’s somehow connected to the timing system (?). So another-​words they want me to pay around $ 200 to fix a clock that already works in order to fix he airbag feature which as of now won’t deploy if I were to get into an accident. Goes to show how much they truly value customers and their safety. I feel this is a safely concern and something the manufacturer of GM should be addressing. After speaking to corporate my complaint was still it resolved to my satisfaction. Why would anyone want to waste their time and money with people who can’t keep their story straight.
I am no longer taking my vehicle to this dealership. This is unfortunate because there are a few good, honest people who work there and get overlooked. One of the people I’ve had the pleasure of working with is Cindy. With that said I refuse to do business with people who try to get ahead by being dishonest. My next car will not be a Chevy and I do not intend to come back to this dealership.

Total incompetence, or was it just greed?
I replaced a dying battery for my Chevy van and when I connected the new battery, my alarm would not stop, unless I disconnected it again. I called the dealership and spoke briefly with the service department explaining that I replaced my battery and that my remote now doesn’t turn off the alarm. They said I can bring it in and they would reset it free of charge.
My wife drove to the dealership, which is a few minutes from our house. They look at the alarm going crazy and say that I didn’t communicate clearly that the alarm was on. They would have to get some special code and we could certainly bring it in and they would diagnose and bla bla bla.
My wife returned home very disappointed, with the alarm blasting all the way back.
Skip to next day when we decided to wake the neighbors again as we drove to an open field to try some suggestions found on the internet. The ones I found were close, almost right (I found out later) but still, none would stop the alarm. On the way home, blasting horns as usual, we stopped at the Auburn O’Reilly store and one of the sales guys happened to come outside, probably hearing the blasting alarm. It took him maybe 3 minutes to figure out how to silence the alarm with my key and he also reprogrammed both my remotes with a smile!
So, back to the dealership … what a useless bunch of $@(*!$ that either didn’t have a clue how to do a simple reset on the Chevy, or worse, they wouldn’t offer a 30 second solution, unless my wife pays the diagnostic fee and all the usual nonsense.
Would you take YOUR car to these brave knights in shining armor?!
(Thank you, O’Reilly guy, we owe you one)

I guess experiences vary with this dealership. I went to check out a particular car this dealership had advertised online. It was raining and very windy, so the car was pulled into a covered area so I could check it out. The first clue that this car might have issues and be a little neglected was that the brakes squeaked horribly when it came to a stop in the covered area. I found several other issues, including a non-​working navigation screen and no coolant in the reservoir. So, I’d decided in my head that this was probably not the car for me.
The manager (or someone I’m guessing was the manager) said that someone would buy this car in the next few days if I didn’t buy it (basically, using the «scarcity» tactic). So, I asked about the price: ‘We just got this one on the lot’ — «$ 15,000 or $ 16,000» — You’re advertising a car for sale online and you haven’t set a price? I asked to test drive the car. I was first told that it was low on fuel and would need to be filled before we could drive it extensively. OK, no problem. The salesman went inside then returned to tell me that I couldn’t take the car for a drive off the lot because they didn’t think it was safe to drive with the bad brakes. However, I could drive it around the lot if I’d like then come back in a few days after it’s passed a dealer inspection. Seriously? You’re advertising a car for sale that hasn’t been inspected by your own dealership to verify whether it’s safe to drive? What a joke. Very unprofessional.
Edit: The car is currently listed on
at $ 18,000. That’s hilarious given its condition and age. WAY overpriced.

Thank you so much Auburn Chevrolet for fixing my car.
I went to the Burien Chevrolet for an oil leak and had the worst customer service! This time when my car broke down, I decided to take it to Auburn instead of dealing with burien again.
I called panicking and flustered because I hate car problems!!! A gentleman names Victor answered the phone and calmed me down, he even called back later to make sure I was okay!!!
Mike Anderson is the gentleman working on my cat and he is great!!! He has kept me updated on what’s going on and an estimated time of it being done. I was given a rental car through enterprise at no cost since my car is covered under warranty and it has left me not being stressed out about commuting to and from work and not relying on people for transportation.
Thank you so much to the people at Auburn Chevrolet. You guys are Awesome and I am so happy to have my car back today!!!

great service department. also if you want to purchase a car, ask for Ivan. he is a straight shooter.

Purchased a pre owned SUV from Auburn Chevrolet last Summer (2015).
Fred Dearing has been very straightforward to deal and negotiate with.
Very reasonable and responsive.
Paperwork took quite a while to get finalized (the car came from out of state), but the staff was very helpful. Had the car for 7+ months and cannot complain at all.
Will definitely shop there again next time I need a car.

Excellent service and Awesome customer service. We are new to Washington and were so pleased with the welcoming atmosphere and kindness displayed by the service department especially Cynthia! She went above and beyond to help us and to get our car repaired promptly. We will return for all our future car service needs. Thank you Auburn Chevrolet and a special Thank You to Cynthia!

I had a oil change scheduled for 4pm the Monday before Christmas. The weather — and traffic — were HORRIBLE that evening. At about 10 minutes to 4, I just knew I wasn’t going to make it to the service department by 4pm, so I called to tell them I would be late and ask if they could still squeeze me in, or would I need to reschedule? I really needed my oil changed, the light had been on for a couple of weeks, but I also had a busy evening ahead of me, I still had Christmas shopping to finish up as well as presents to wrap and dinner to get on the table for my family.
The girl that answered the phone asked how late I thought I would be. I told her maybe 15 minutes and she said no problem, come on in.
I arrived about 10 minutes after 4, they took my keys and asked me to have a seat in the waiting room. I flipped thru a magazine, and had a short conversation with another gentleman in the waiting room.
At about 4:40, I noticed a car being parked in the parking lot that looked a lot like my Traverse, but thought there was no way they were done already.
A few minutes later, the girl from the service department came in and told me I was all set — I was in and out of the service department in lass than 40 minutes, which really helped with my full schedule for the night.
I will definitely recommend the service department @ Auburn Chevrolet, and will continue to use them for my vehicle service.

Regarding the service department! My cars under warranty and they still try to get out of working on it!!! I’d honestly recommend saving your time and money, by going somewhere else.
Don’t buy a car from here, or take your car to get work done on it. I have a 2012 Chevrolet cruze. It’s been having transmission and engine problems since 10,000 miles. They’ve lied to me and told me they wanted me to break down before I brought it back. Well, the check engine light is on, I made a appointment yesterday morning for 8am today and they told me I don’t have a appointment!?! They just seem really irritated that they have to work on my car… Just horrible customer service. Nobody should be treated this way, especially when you spend $ 25,000 on a new car.

Our salesman, Fred, is no Charlie Sheen. But I would say he is the most professional car salesman that we have dealt with. We test drove a used Buick Verano, which has a lot of modern technology and features. He explained even small, obscure features in detail, without fumbling. He is no burn-​out and probably comes to work focused and tries to learn about the cars on the lot, which is better than most. He also took us on a thorough test-​drive route than included parking lots, bumpy roads, hills, curves and freeway, and also covered braking. Even after the car was sold, he still helped to set up the Onstar and bluetooth.
It was about 6PM on Sunday when we decided to buy the car, which is their closing time. The finance manager was seemingly trying to find reasons why we couldn’t buy the car that day. I think he wanted to go home. He also wrote up the cost of the car with gap insurance and warranty, which increased the price out of our range. Everyone got annoyed with everyone and we called it quits for the night.
Fred called the next day and we got everything straightened out. We came in with our ducks in a row. After waiting for about 20 minutes, we sat down with the same finance manager and were done with everything in about 15 minutes. He was professional and efficient. Just don’t catch him after-​hours.

one of the worst experiences i had.
i got up and left. very high pressure salesman.
literally «SIGN HERE SAYING IF I CAN GET YOU THIS PRICE YOU WOULD BUY THE CAR»
Mark was my salesman. Horrible.

I went to a few Chevy dealerships looking for a car. Auburn was my last stop. I saved the best for last. The management and sales girl Chelsea made my buying experience easy and stress free. I would definitely shop Auburn Chevrolet again.

Ouch! These reviews suck!!! Lol then again it takes a special kind of person to be so unhappy. I can’t say I am 100% satisfied with my experience at Auburn Chevrolet. But I can honestly say they were honest, they worked hard for me, and they did everything they promised me. Can’t go wrong with that. Recommended

I have bought two Suburbans and a used Lexus through this dealership. I have had nothing but good experiences all three times. I get my cars serviced here regularly, and have the utmost certainty that I have been taken care of fairly in every interaction I have had, both in sales and service. This is a dealership that truly cares about it’s customer. Thank you Auburn Chevrolet!
I will definitely recommend to family and friends, in fact I have and several have bought here and have had the same positive experiences.
Quick, easy experiences every time.

WORST SERVICE CENTER EVER. had an appointment for a 10 min unlock and three days later I get my car back. The they try to charge me 3 times the quoted price. Shocked and appalled. The excuse I relieved was that the service writer was only working there for 3 months and he wasn’t sure how to do thing yet. The fact is I was out my vehicle and for three days that I needed to get to work and ultimately lost my job.

Im glad I didn’t see the reviews before I went here to buy my truck. I had a GREAT experience here! Everyone was so nice and helpful! They understood what we were looking for and the price range we needed! I felt like we were in and out of there! We went back a week later to add some running boards on our truck and the service department was just a good!!! I would recommend this dealership to everyone… Thank you Auburn Chevrolet!

I have read some of the reviews, I wish I had put a review up. I would not recommend this dealership to anybody. Just like others said they tell you one price then the bill is twice as much. I had them change a part (I gave them 2 chances) When I took my trailblazer I made it a point to turn off the radio because the part needed changed was squeaking (one of my pulleys) so to hear it the radio needed to be off. When I went to pick up my truck it was out on «the test drive», they said all good .I get in my truck and yep you guessed it the radio was on, my first thought is how could they hear if it is still squeaking if they had the radio on. Second chance I had given them after they did my tune up. mistake they tried to charge me way more for parts I didn’t need.
I would NEVER recommend this dealership.

I enjoyed working with John Helland when buying my new Chevy Cruze. The employees that I met at Auburn Chevrolet seemed to be genuinely interested in achieving top notch customer satisfaction, and I would highly recommend purchasing your next Chevy from one of these guys! That being said, do your research before buying a new vehicle so you are fully prepared to negotiate. Conversation around trade-​ins and car pricing was far less painful because I came prepared with data to support my pricing position.
Thank you for a painless car shopping experience!

I am extremely furious! I spent an entire afternoon at this dealership in good spirits and it was all spoiled in the last 5 minutes by a sales punk named Andrew Bothell. That boy needs to be FIRED!!!
I was initially approached by Rowland. An older laid back gentleman that was very accommodating — great guy. We went on several test drives and I really enjoyed the manual transmission models.
Rowland was new, so he occasionally asked Andrew for which options were available for the LT½ LTZ types. I noticed right away that Andrew was short and seemed agitated to the both of us. It was borderline offensive. Andrew was visibly annoyed by having to locate car keys and perform inventory searches to find comparable models. The demo car they expected me to like had many interior key scratches, and I didn’t want a dirty scratched up demo car. So I kept looking at others.
Meanwhile, I told Rowland that I was undecided but I would still go ahead with a trade-​in appraisal. When it came time to appraise my trade, Andrew asked me what my payoff balance was. My payoff has no bearing on quoting me a trade in value. Let ME worry about that. I said, above $ 20k but below $ 30k. Andrew didn’t appreciate that much and went to go look at my trade. Meanwhile Rowland is trying to input my information into «vinsolutions», but ran into a snag.
Andrew comes back ridiculing me for not giving him my payoff amount. Just being a big drama queen about how this was impacting the ability to make a sale but he still managed to quote a lowball offer. I said that won’t work for me. He gets all huffy and runs back to the manager. Rowland is chit chatting with me when Andrew returns and tries to school me on tax credits equal to the sale price and that «allows» me a good deal because it’s essentially a free ride on taxes. I said yes, but that is something I already paid for. At this point, Andrew was taking over negotiations.
Once more he comes back and tells me that he will give me a CRUZE for $ 21k after $ 1500 rebate, and low trade for my car. I wanted to make sure I was clear on the verbal offer because that price seemed awfully low for a new LT2 model and we were only working on blank piece of paper. so I clarified «This is for the LT2 that would have to be shipped here?» He said «no, I thought we were talking about the demo car». I said «no, that car didn’t appeal to me». This time he steps back and offers me $ 2k extra for my car and $ 23,5k for the CRUZE that needed to be shipped in. I thought this was more in the ballpark, but the offer was nothing concrete. We were working on a piece of paper — no VINs involved, etc to help keep the negotiations clear.
He was agitated and unprofessional on his 4^th return. I had several other clarifying questions about GM memorial day rebate offers that might be in lieu of APR promotions. Again, Andrew couldn’t provide concrete rebate specifics to how it applied to the deal. I was looking at combined APR offers.
I have personal rules to NEVER sign contracts same day. I wanted to go home and think about the new offer on A.) car that I cannot see B.) whether or not the deal warrants me looking into talking to my bank first.
*MELTDOWN*
He was pushy to commit to submitting a credit pull without confirming VIN reservation. I don’t pull credit FIRST without price in formal writing based, not generalized promises and scratch estimates. I’m considering filing WA state AG complaint for this little stunt.
As far as I was concerned, we were still negotiating VINs and prices. I hadn’t even gotten confirmation of color yet! It was 6pm. I simply asked «What time are you open tomorrow, I understand Rowland won’t be here». He pulled the paperwork away from me, starts mumbling passive aggressive nagging sentences about trying to pull me a deal and I’m wasting his time. I don’t play that reverse psychology guilt bullshit. Andrew starts closing up, in general terms told me to leave. Before I could even process what he was rudely saying to me I reactively slammed the palm of my hand on the desk and loudly asked «Are you fu%$ng serious right now?» 0_​o
Yes, yes indeed he sure was telling me to leave. I was absolutely stunned! Andrew reiterated for me to quote «hit the door». Dude you just cost your employer a SALE. I have TOP TIER credit score enough to buy two cars from Auburn Chevrolet. I later find out from WA state business records Andrew is related to the dealership board chairman, which explains why nepotism allows Andrew to feel superior to act this way to a potential customer.
FIRE ANDREW BOTHELL! If your staff can’t handle the stress of letting a customer decide and make informed credit decisions he has no business being on the floor of your dealership! NO dealership employee is going to interfere with my right to determine when I’m ready to drop $ 26k, or when to do a hard credit pull, and it definitely won’t be from this snot nosed ahole.