Greyhound Bus Lines

Ughhhh. I waited an hour at the bus terminal to find out I had to go to ballys to get my bus… then i get to ballys, they told me to go to ceasars… i waited 2 hrs at ceasers for a bus that winded up going to the bus terminal anyway… I am so annoyed

They have the worst service that I ever experienced and this will be my last time taking Greyhound. Took Greyhound to AC and it was a very unorganized process. I ordered my tickets online with a specific time and didn’t even get on my schedule bus because they let anyone on with anytime schedule which means first come first serve. It didn’t make any since to order my tickets online if you can get on the bus you brought tickets for. The lines to get on the bus were ridiculous and the staff didn’t make it any better. If you want to go to AC I advise you to take another company or consider driving yourself.

The GOOD — When the bus is on time. and leaves on time… the yare generally very fast transportation. A generally Smooth ride compared to a city bus.
The BAD — Often they LIE on their bus schedule. It might state there is an 11:45PM bus from Ballys to NYC Port Authority and no bus shows. The 12:10 bus will then pull in 12:15.so you leave 12:25. That is IF YOU CAN GET A SEAT. If not – you stand there – and WAIT for the NEXT bus. which MAY come 1:10AM as scheduled. or 1:45 AM. or maybe 2:10AM.you never EVER Know with Greyhound,. No customer service there — they know nothing. No phone number to call. If you want to take your chances boarding at asy Harrah’s or Caesars or even Trump Taj Mahal-​I assure you there will be even LESS service. or in the case of Caesars – no bus shows at all late at night. I waited for a 3:20AM back to NYC. no bus… next 4:10 AM… NO BUS… I had to walk to BALLYS and get on a later bus. all night to get home.
THE UGLY– The drivers dont care. They can be rude. the passengers can be UNRULY. Smoking.yelling. Radio playing, FIGHTING (Yeah there are FIGHTS on these buses).Drunk people, sick people, people who might take your stuff if you arent on guard. Be VERY careful and really – dont get KILLED. Unlike an airline they arent checking for weapons. I dont always have a RIDE back to NY. so its GREYHOUND or I am walking… no choice. The bus drivers even say «no smoking –even «special stuff’(LOL)…yeah.people still light up in the BACK. but as long as the Bus comes and is MOVING… THANK GOD. Is this the worst possible way to travel… pretty much. But these days AIRLINES suck too. So 2 stars for speed, 1 for everything else — such as ON TIME (they are NOT) rudeness, customer service (Non existent) refunds (HAHHA) and weather excuses.

Our bus was supposed to start at 3.30 at this bus station but it was basically suppressed and replaced by the 4.30 that comes from one of the casinos. We’re advised to show up around 1 before, so in the end we, including a toddler, standing there because there’s not a single seat at the lanes.
Bottom line, avoid it.

The worst bus company I’ve ever been to. Even worse than the ones from Brazil, because there they don’t sell if they can’t serve. The staff, besides being extremely rude, are completely clueless! regular tourists won’t get any information until they find it themselves not getting onto a bus that is overbooked. If you have any other option, avoid greyhound by all means! It has no Respect for its customers.

I’d give zero stars if I could. Horrible customer service from Greyhound driver KL Rosborough. I was unable to get on the first 2:10 bus from Atlantic City to New York, but was near the front of the line for the back up bus. Upon arriving to allow customers to boards at Ballys casino, a few people stepped out of line to put their suitcases on the bus. He YELLED at them to get back in line. I did speak up and say that he didn’t have to yell at them, and he looked at me and said «You know what, ma’am? Get out of line. You’re taking the next bus.» He refused to let me on the bus even after the line emptied and there were still empty seats on the bus.
I hadn’t cursed, hadn’t threatened, or anything, I simply stated that he didn’t have to yell at his customers. It’s disrespectful. But to be left stranded out of pure spite is completely unacceptable. I take Greyhound from New York to Atlantic City every week, but now we will be taking alternate transportation. I have never been so humiliated in my life. K L Rosborough should not be working in any type of customer service area.
Update: If I am going to report on the bad, I also need to report on the good. I had sent my complaint to Greyhound’s executive office because the incident was so disturbing to me. I promptly received an email back from Myron Watkins, Vice President of Customer Experience, assuring me that they were looking into it. Shortly after that, I received a phone call from Mark Taylor, who took my complaint very seriously, apologized for the situation, and offered some vouchers for me based on the experience. I told him I was not looking for compensation; I only wanted to make them aware of what happened. He insisted, and told me it was because he wanted to have a chance for Greyhound to rectify the situation. Both Myron and Mark seemed genuinely concerned in helping me with my complaint, so I wanted to include that in my review as well.

Terrible customer service. Was bumped off departing bus to NYC because of overbooking. Get picked up at BALLYS if you want a definite seat.

I took a greyhound bus from the Bally’s casino to New York. Bus #85 785. At 1110am The bus broke down at exit 63 on the highway. The bus driver stated to his boss that there was a check light on at 10am. I don’t know why the bus driver try driving the bus if that light was on. A 2 and half bus ride turn in too a 5 hr bus drive. I had a horrible experience and I didn’t even get a refund. I never write bad reviews but I had to write this.

I purchased a one-​way ticket from Atalntic City Bus Terminal to Port Authority. The bus was 20 mins late. The bus was not well maintained; the arm rests were damaged and the passengers kept getting stuck inside the bathroom (I think door or lock was jammed). At one point, the driver had to pull the bus over on the highway and go to check on the bathroom door. Besides that, it was a smooth bus ride.

Late, disorganized and impossible to get any accurate information about schedules or updates. Only take Lucky Strike lines to Atlantic City as last resort!

DO NOT USE GREYHOUND IF TRAVELING OUT OF ATLANTIC CITY!!!
It had been years since I used Greyhound but it was my only option to get to Washington, DC around the time I wanted from Atlantic City. So first off, Greyhound says that it’s station is located at 1901 Atlantic Ave. When I get there I ask a Greyhound employee where I should wait for my bus and they tell me the pick up stop is actually a block away at Bally’s. Since their web site makes no mention of this I’m just supposed to know I guess… Apparently they pick up from Bally’s first then at the 1901 Alantic Ave location second only if they have room on the bus. So I get to Bally’s 30 minutes before my 1pm departure time and the line is long as hell. Bus gets there and guess what… no seating for me and about 12 other people. I don’t understand why they over sell tickets knowing that they only have a certain amount of seating. So of course at this point I’m upset and we all ask the driver when the next bus is scheduled to arrive and he says 6pm… I was not about to wait 5 hours for another bus. Several people, including me, complained to the supervisor and they said they had a bus on the way. I stood there for an hour and 30 minutes waiting for another bus. I’m furious at this point but happy that I’m finally on the bus back home. We get to Baltimore to drop off some passengers and when the driver gets back on she asks us all if anyone has tickets to be dropped off at New Carrollton which is the stop before our final destination, Washington, DC. A couple of people say yes and we get back on the road heading to New Carrollton. About 30 minutes in the driver gets on the intercom and asks if anyone knows how to get to New Carrollton… are you kidding me… how are you the driver of a bus and have no idea how to get to your scheduled location? She says she only knows how to get to DC and has never driven to New Carrollton. No one on the bus knew either so she just continued driving. She doesn’t stop to call Greyhound for assistance or anything, she just continues driving knowing that she has no clue where she is going. Mind you, she only has paper directions… NO GPS. How does a bus company in the year 2014 not give it’s drivers GPS? Using the paper directions she drives into DC, completely passing serveral signs that said New Carrollton. We get about 10 minutes from the final destination which is Union Station, Washington DC and she decides to vear off and is still continuing to look for New Carrollton. At this point we are long past New Carrollton. We are literally walking distance for the DC stop and this driver is hell bent of getting to New Carrollton. I and many other passengers are outraged that this women is still persistant in trying to get to the stop she has long passed even though we are a couple blocks away from our final destination. We finally convince her to just go to the DC stop and ask them for directions to New Carrollton for those who needed to get there. This was by far the worst experience I have ever had. I will NEVER use Greyhound again. I stopped using Greyhound years ago because of the pricing and now I so regret having to go back to them. If you need to take the bus from Atlantic City DO NOT USE GREYHOUND… Bolt and other companies drive out of that location as well, use them instead.

Impossible to give a lower rating than one star so this will have to do. The bus is never on time, starts late, and never has enough seats to fit the passengers it sells tickets to. Unfortunately, there is no alternative for bus service anywhere — we are forced to endure with this abysmal treatment. ⁰⁄₁₀.

Man thanks for nothing! I still want my slot bonus. Ya bastards.

Worst part of living in ny is having to take greyhound to visit my parents in south jersey. It’s the tenth circle of hell. Please god bring back Amtrak Would give negative stars (like 100 NEGATIVE stars if possible). fMl.

it mystifies me that in the era of GPS and smart phones, You ask Greyhound personnel where the bus is when it is late and they say they don’t know. Is it 1970? When I lived in Florida the bus would often arrive hours late to my podunk town and the Greyhound staff in the bus depot would have no clue where the bus was, at least here in Atlantic City the deviations from schedule are less extreme and there are numerous buses scheduled to arrive and depart throughout the day and night so if one has a problem there will be a replacement at some point. the positive is that a lot of the buses have free wi-​fi and charging stations at each seat now and that a round trip from Atlantic City to the Times Square area of Manhattan in New York is only $ 38, much cheaper than driving would cost and much less stressful. Usually takes a little over 2 hours, depending on traffic in the Lincoln Tunnel.