Windstream

Ah, Windstream. I would love to love them, but the customer service kills me every time. Email reply rates hover at 50%; same with phone calls, if that. Need to call the urgent line on a Monday morning because your phone isn’t working? Queue up Netflix because you’ll wait 25 minutes, and then get put on hold for another 45 of Andean flute jams before the call gets dropped and you get pulled into the cycle all over again. I kid you not — I just wrapped a 1h49m call before their enterprise service center was able to route me to the correct department.
There is C.Y.A. left and right because the departments clearly aren’t on each others’ radars. At least the data service has been decent enough.
I had to fire my account manager and request a new one. That’s how bad it got.
You could do worse, but I’m not sure if you wanna go there.