The UPS Store

I went into the store, and was insolently advised in a condescending tone by, who I came to find out was the Franchise owner, a Mr. Walters, that I could not get onto the public computer, because he was using it. Furthermore, he did not want me to see his personal information on the desk top, so I offered to log him out to solve the problem, but he rudely told me no.
I asked to speak to the manager, so he pointed me towards his brother Ayon D. Walters, and then advised me that he was the store owner. After a mild dispute with the two horrible representation of a fortune 500 company, they advised me to get out of their store or they would call the police. I advised the two towering figures to do so for my protection, because Ayon D. Walters would not get out of my face, even after I asked him multiple times.
They treated me horribly, and I felt threatened by the two large men shouting in my face from less than a few inches away. At one point one of them had the audacity to ask me who I thought I was, where I replied «A Customer». I called the UPS customer service, and was handed over to another department, because the Customer Service Rep told me they don’t handle franchised complaints. I was told to call a number that was given to me by the rep, and they would take care of my complaint.
I called the number, and «surprisingly» only got a voice mail. I left a detailed message describing what transpired at one of their stores, and never received a call back. It has been over a week now. I will call them again. At the end of everything I just wanted to send a school book off, because I am a full time student and employee. I had an off day, and thought I would be able to just run into a supposed reputable establishment and quickly take care of my business. Instead, I felt threatened, and also treated like crap over an employee using a public computer. UPS Store located on 1227 Rockbridge Road suite 208 Stone Mountain, Georgia 30 087 you should be ashamed of calling yourselves anything besides «Horrible Boss’s».
In conclusion, I will never step foot into that sorry excuse for an establishment and I demand some form of apology from both of those UPS Employees!

This store has greatly improved since they got rid of the lazy and trashy employees that used to be here. With that being said, this is still a UPS Store, which automatically makes it lose two stars.
There is almost no reason to use a UPS Store when a FedEx Office is nearby. At the UPS Store, you have to ask for shipping supplies and even then you’ll probably pay an inflated price for a 6×6×7 box. Yes, you have to pay for boxes even if you’re shipping overnight. This is not the case at the nearby 24 hour FedEx Office.

Excellent customer service, they let me use a dolly to bring in my packages. And helped me bring them into the store.

I have only been here once and dropped off a pre-​labeled/​pre-​paid package. My box got shipped and delivered without an issue and the person who met me at the counter was quite friendly.
Since my transaction was quite easy, I am going with an average rating on this place. I would return here to drop something off, should I need to send something back to Amazon and am in the general area.

I came in to return a book, I had my label printed out and my book ready to be shipped back to the company. I approached the counter with a smile ready for them to direct me on how to ship this book off. I’m answered with a monotonous robot voice of a tired worker advising me to pick an envelope behind me to put my book in. I pick up one envelope thinking I can fit my book in there and bring it over to the counter only to be told in a snarky way «do I think the book will fit in there?» Hell I don’t know I don’t work at UPS and look at packages… I try to put my book in and it didn’t fit… I am then told to pick another one. Great. Bring it over to the counter and I am treated like a nuisance. No customer service whatsoever. But I will still come to this location because it’s closer to work… damn their convenient location and damn their awful customer service.

Normally I do not write reviews but this store deserves it!
This store charged me $ 2 for just printing 1 page and I did not even use the Internet!
I printed out the Shipping Label from my USB drive and the guy at the counter says that it is $ 2 for using the computer and 10 cents for the page. Its a total RIP OFF! DO NOT GO TO THIS STORE.
There is a Fedex location 5 mins away that charges 10 cents per page. Do not make the same mistake that I did… Stay away!

Poor customer service. Will not use again.

Normally, I wouldn’t even think about writing a review for something like a UPS store, but this one is exceptional.
I’ve been to this one several times and have never had to wait more than a couple of minutes. I’ve never had to fill out a shipping form, or wait for the 10 people in front of me to fill out forms. They also keep your addresses on file, so they can easily pull them up if you are shipping to someone you have before.
Last night, I took in a bunch of gifts that I needed shipped but couldn’t find a box for. The only box they had that would fit them all was twice as big as it needed to be. They could’ve easily used it as is and charged me extra for shipping and peanuts, but they cut it down so it was the perfect size. I didn’t even ask them to do that.