The Clean Dog, Inc.

After using The Clean Dog for a few years, I thought is was normal for my shih tzu to shake anxiously every time I dropped him off. I now know that it was not normal and his attempts to run out the front door every chance he got was a red flag. The last time The Clean Dog groomed him, he had dried blood and scabs in multiple places on his body that they neglected to tell me about. It saddens me to say that I will no longer be supporting this establishment. Although they generally have good quality work, the mental and physical pain they have caused my k9 companion can not be overlooked. Recently, I began taking my shih tzu to another groomer and it’s a complete 360; he doesn’t shake like he’s in a freezer when we’re in the lobby and doesn’t dart for the front door every chance he gets. Err on the side of caution at The Clean Dog. My dog was trying to tell me he didn’t like it there… I just wish I listened sooner.

I took my poodle to Clean Dog several times and get charged different amount and get different quality of service. One time they charged me a ‘brush out’ fee and didn’t bother to call me to tell me they were increasing the quote for service. They don’t communicate well with each other on service requested or with customers. Not going back

I’ve come to The Clean Dog many times, with my same dog, ordered the same servive, and never paid the same price. Today they quoted me $ 35 – 45 and then when they called to say he was ready they said it would cost $ 60. (This is for a shih tzu, and not a full groom).
The first time I took him in they said that the deciding factor between the $ 35-​$ 45 is how well the dog behaves, but they charged me $ 45 after saying he was very well behaved. They are nice enough but I’d much rather have an actual price than a seemingly subjective range… I won’t be returning.

The staff is very friendly and always makes me feel that my dog is truly cared for while she is there. My dog was shedding really badly and the staff made recommendations for grooming that were spot on! The location is convenient and there is a small store that offers food, treats, toys, etc. for purchase.

They’ve been grooming my English Springer Spaniel for several years now and I’ve always been pleased. Recently my dog has been infested with ticks, thanks to a «decorative» bale of hay/​straw, and they have saved my sanity. Between the groomer and myself over 60 ticks have been pulled off of her in the past 5 weeks with two visits to Clean Dog. I cannot thank everyone at Clean Dog for their kindness and patience over my tears and complete freak-​out! I truly have been overwhelmed during this process and I’m not sure I’d be coping as well as I am without their reassurance. I am a customer for life!

Great place to have your dog groomed. They genuinely care about your dog’s well being and also board your dogs. Very good selection of food and unique dog apparel including rain coats.

Rude staff, bad haircut. Never going back to this place.

This place is great! It’s within walking distance from my apartment, which is a huge plus for me. The staff is very friendly and they did great work, for a great price!

I took my former employer’s dogs here regularly (their choice) because the shop was nearby. Even when I made appointments a week in advance and called to confirm pick-​up times, it was a fiasco. Timing means nothing to these people. I’d call 20 minutes ahead and they’d swear the dog was «ready». However, when I’d arrive to collect the dog, it’s another story, which usually translates to an additional 30 minute wait. So thanks for that.
Of course, as other reviewers point out, you CAN hear the groomers talking about you in the back room, when you’re obviously inconvenienced by their disregard for your time. «Why’s she here so early — why can’t she wait? This dog takes longer than that!» And then they want to chew your ear for another 20 minutes to complain about the dog. Who’s in the wrong here? Me, evidently, for expecting businesslike follow-​through.
If 6 hours isn’t enough time to groom a dog, then say so on the front end. Or on the phone. Stop mis-​representing your service.

I began using this groomer about 2.5−3 years ago. They were about 7 mins from my Kirkwood home and had GREAT HOURS. Their prices a bit higher than other area groomers but they didn’t charge me for the mats that my shih tau always seemed to acquire. Recently they moved from their Edgewood location (very convenient, not in the heart of Atlanta aka TRAFFIC NIGHTMARE) to the Ralph McGill area (very inconvenient, in the heart of Atlanta aka TRAFFIC NIGHTMARE).
We went a few months ago and all was well. My dogs fur is black and white and they didn’t use the whitener on his fur but I didn’t mention it at check in so I didn’t push the issue. However, I made a reservation for him about 3 days ago to go in today for a much needed cut. We discussed drop off time (7am) and pick up time (5:30pm) When I checked in today, the lady at the front desk (owner, Maria) told me that pick up was at 1:30. I said «I get off at 5 so I would be here by 5:30». She tells me that they now only have a 2 hour grace period after the finish time and that I would have to pay $ 5/​hour. I told her that no one told me that before even when I made the reservation. However, I had to go to work and had no other option, so I agreed.
I get there at 5:26pm and the groomer comes out and tells me my dog is not ready (remember drop off was 7am) and to give her 10 more minutes. I ask will that nullify the doggy daycare fee of $ 10 extra. She said she is unsure. The receptionist tries to call the owner and does not get an answer. She suggests me paying the fee and calling tomorrow for a refund. Again, I have no other option, so I agree.
She returns to the back of the store and I hear voices discussing… ME. Yes, as if I was not sitting a few feet away. «I aint gettin’ in trouble», «she trippin’», «the dog was still here after the scheduled pick up», «she only havin’ to wait 10 mins, I mean, I know it’s 5:40…»
I wait about 20 minutes (remember she said 10) and my dog comes out. His nails are NOT clipped (that is covered under the package I requested). The receptionists gets the groomer and she takes my dog back again. The receptionist apologizes about the fee and their inability to remove it and I pay. My receipt is stamped 5:53.
I have no qualms with having a fee if pick up is after the scheduled time. I actually appreciate it. Not being told there was one when scheduling my appointment is a problem. Not being ready at the LATER scheduled pick up time is another problem. Not having all PAID/​REQUESTED services done is yet and still another problem. Being talked about while I am in the building with you, in earshot, is inexcusable.
I have used a few different groomers for various reasons but always came back to The Clean Dog. I will never return. I will not even call back to discuss a refund on the $ 10. I WILL encourage anyone who desires great service and cuts, respect, professionalism, and courtesy to seek ANY OTHER groomer than this one. I will greatly recommend
Fur Side Pet Grooming
308 Ponce De Leon Pl # J, Decatur, GA.

I have no complaints, I got exactly what I asked for. My baby looks super cute again. Maria is great. Bring in your dog if you value exceptional service.

They moved and didn’t bother to tell me when I called for an appointment. Then when I did figure out their new location, it had a sign stapled to the door that read ‘Stop Order’ and it was bolted shut. When I finally reached Maria I was already 15 mins late for my appointment, she apologized but could not explain why no one had called and tell me where their NEW temporary location was. Never got my dog groomed — had to take him back home so I could make it to a meeting. Finding a new groomer.

I’ve been using this groomer for a few years now and have generally had positive experiences. However, the last 2 times I have taken my dog in, the outcomes have been unacceptable.
The pros:
1. They’ve got great hours
2. The location on Edgewood is very convenient
3. The folks there are generally pleasant and range of products is also good.
Now the cons:
1. They hurt my dog. Yes, hurt. He has gotten nicked and burned now in the last 2 visits. Nothing drastic but his underside is red and inflamed. He was not matted nor was it a close buzz. And now he can’t stop licking his underside… luckily we’ve got medicine and a cone (since this happened last time) to heal him up
2. They don’t follow directions. When you drop off, you go through things you’d like special treatment for… They write it down on the sheet and you talk through the cut and details. You seemingly have reasonable assurance they’ve gotten it. False. You can count on them doing whatever they want in the end. So instead of having a trimmed beard, they left it untouched. Probably helps that whoever at the front desk isn’t the groomer… So she obviously can’t convey your needs… Smart setup.
Number 1 alone is reason enough to find another spot. I can’t figure out why the turn downhill… Guessing new, untrained groomers and some mismanagement.
Save your pooch (and yourself) the pain (yes, actual pain) and go somewhere else.

I came here for the first time with my 8 month old Pomeranian, Blaze Needless to say, I left very satisfied. He got a wash, sanitation trim, and his nails filed down. He looked like a new dog when I picked him up. I will definitely be returning and the price was reasonable.

The people The Clean Dog do a fantastic job! They’re also reasonably priced. I haven’t gone to any other groomers since I started taking my dogs here about a year ago.
I have a young pit mix and I just get her bathed and nails trimmed and she always looks, smells and feels great! I also have a 15 year old black lab mix who gets bathed and nails trimmed too but also I get his hair cut in the summer. I get a puppy cut for him and he seriously looks 10 years younger every time! So cute! He had some fatty tumors (benign) on his sides and chest and they always do a good job to make sure to be careful around them and the way they cut his hair doesn’t even make them more noticeable like some places have in the past! He also has dandruff and they have an oatmeal bath they do that really helps a lot!
For two baths, two nail trims and one oatmeal bath it’s just $ 73! Not bad at all! And I could pick them up less than 2 hours later. Heads up: they don’t take American Express but that’s not a big deal. Everyone that works there is super nice and I had have my roommate pick them up for me so I called and they let me pay in advance over the phone!
Highly recommend this place!

As the rating indicates, «Meh, I’ve experienced better». While the cut was what I asked for –my big man looks handsome as always with his summer cut. There were several things about the visit that i did not enjoy. I’ll start with positives.
Their early start time works well with my work schedule. I can drop my lil dude off on my way to work which is always nice. For the most part, the start are friendly. I did feel like they were trying to push a few products on me so just stand your ground and know what you want. The groomer (I can’t remember his name) was very friendly and seemed eager to take care of my pooch.
While there, I noted that my dog has two hurt hind legs. He’s a 10 year old border collie and he blew out his knees a couple of years ago. He’s already had surgery on one and the other is on the mend. One wrong movement and he would need another surgery. i reiterated this to them several times prior to my appointment. He was still limping and in severe pain for several days after our appointment.
While I was there in the morning discussing what I needed, I noted that he had some matting in his fur on his hind legs due to spending time on a farm in the country with my parents. They said it wouldn’t be a problem. i asked for a quote and received one for about $ 80 by the owner/​manager who was also there that morning and heard our conversation regarding grooming needs – not bad for a 70lb dog.
When I picked him up, the young woman who was very nice and helpful, informed me that my price was nearly $ 50 more than what I was quoted. You can imagine my shock. The young woman got the manager/​owner on the phone who proceeded to be of no help. She just simply apologized and offered no solution for the problem. She cited the issue as being the matting but I brought this up to them in the morning when i dropped him off –that should have been taken into consideration for the quote. Again, she provided no solution or assistance with the issue. Further, if you provide a quote for a costumer and you see that it is going to increase by $ 50 it maybe a good idea to call them and let them know.
When I was finally able to leave with my pup, he could barely wait to get outside to relieve himself –it was as if he was back there all day with no potty break. (I dropped him at 7a and picked him at 6p). Further, when we got home, he seemed to be dehydrated as he drank 2 full bowls of water as soon as he walked into the house.
Overall, the cut was good. The groomer did what I asked; however, the negatives made me feel like I will continue heading back to the groomers of East Atlanta Village.

Disappointed. Took one of my dogs in for a bath last week. The guy was nice enough, and said it would be a few hours. He called me about 2 hours later and told me she was ready. I went to pick her up, it was $ 30.00 for a bath. High, but okay. It wasn’t until I got her into the car that I realized she was still wet. It didn’t appear that she had even been brushed… as hair was coming off her by the handful. It’s been 4 days and she’s right back to smelling like Fritos again. I could have done a better job myself and still had the 30 bucks in my pocket…

After our previous groomer disappeared, we spent a couple of years trying to find someone who could give our nervous little Havanese a cut she could be proud of. Other groomers had complained our dog was too twitchy to cut properly. Enter Julie and The Clean Dog. Julie is quite simply the best dog groomer we’ve ever encountered. Julie is kind, patient, and compassionate and she gives our dog the perfect cut every time.
The store has a nice selection of natural treats and pet products including food. The owner is knowledgeable and has been sharing tips to reduce our dogs anxiety which we really appreciate. Today she took the time to show me how to administer drops that we hope will help.
Even though it is a bit of a drive, I will continue to bring my dog here for grooming services.

Great place. Owner is always friendly and they do a great job with my dog. He is always happy and excited when we take him in.

First impression: Very mixed. I talk to a groomer who was extremely friendly and very excited about grooming my pup. The following customer service experiences were pretty poor. A younger girl on the phone had zero customer service skill and was unfriendly. Upon bringing my pup in for the appointment, Papa Roach’s «Last Resort» was playing (loudly) in the shop. That set a really strange, uncomfortable tone. I was asked to write down some information, and the emotionless attendant takes my dogs leash. Without saying a word, she promptly walks away, tugging my pup behind her. It was honestly sort of heartbreaking and gave me real pause to see the lack of customer care to both myself and my dog.
To make matters worse, I live nearby and made it clear to the groomers that I didn’t want my pup spending all day in a crate. They assured me that he’d be washed and groomed within just a few hours. A few hours went by and I heard nothing. I called and was told it’d be another hour. Another hour went by and still, nothing. 4 hours later, my dog was groomed, but not before the groomer was short with me and told me that if I wanted the breed cut (which I’d requested already), it was going to take longer than if I just had him trimmed and I should consider bringing him back the next day if I wanted the breed cut. I opted to have him trimmed because I couldn’t stand to think that he’d sat in a crate all day for nothing. In the end, the cut itself was fine, but I was very disappointed in the experience I had and will not be returning. My dog sat in a crate all day, something I specifically wanted to avoid. I was misled repeatedly regarding the timeliness of service.
I really wish that the woman I’d spoken to originally who was friendly and excited to groom my pup had been the one I’d dealt with, but unfortunately for me and my pup, it wasn’t. I’d hoped for a better experience.

I have an afghan hound. Heavy maintenance dog who needs frequent grooming. CD has been taking care of him since they opened and always make my boy look gorgeous. He has a «spa day» there every couple of months. They’re especially good when he’s all matted and gross.
Great work.

I’ve taken my dog here three times now. The first time my experience was horrible but the 2^nd time it was much better after I spoke to the mgr in detail about my dog coming home bruised up. I’ve gone again because of the convenient location & the experiences I’ve had since then. They’re a little pricey but they do a good a job when given direction. If you decide to take your dog make sure to discuss your dogs temperament when scheduling your appointment. My dog requires someone with a lot of patience since his original groomer moved away.

I have a long haired, medium sized dog and The Clean Dog always does a great job at a reasonable price when grooming her. They also offer an even more reasonable option just to bath your dog. Great deal!
FYI — You can only tip them in cash so make sure you have some on you when you pick up your pup.

My chihuahuas nails grow at an alarming rate. This is my go-​to for his nail trimmings. It’s only $ 7, somebody is always there to do the clipping, the staff is super friendly, and it’s always a pleasant trip.
This place is well worth the trip. Plus you can get your dog groomed and walk around the block with her/​him after and have a delicious vegan riblet sandwich and a beer at Estoria as their patio is dog friendly. Score!