Terrace

We attended Dragon Con today and chose to dine here in hopes that the higher prices would result in less of a crowd.
As soon as the parade ended, we headed to the Terrace. We were happy to see that only a few tables were seated. That is where the happiness ended. One would think that the hotel and restaurant would have anticipated securing extra staff to deal with the business generated by Dragon Con.
Within 20 minutes both the upper and lower levels of the restaurant were packed full. The lobby was full of unhappy people needing service with only one person at the counter.
Before I go any further I would like to state that our waiter was nice and doing the best job possible. All blame for our disastrous experience is most likely managements for failing to staff adequately for the large crowds. Ultimately, it took forever to receive menus, water, food, etc…
Our burgers and tacos were very good. Everything else sucked.
We ordered the fried green tomatoes appetizer specifically to enjoy with our prosecco and bloody mary’s. The drinks arrived but we never received our appetizer. My salad was wilted and bitter. We were hot from the parade and thirsty but never could find a waiter for water or anything else. After walking around trying to obtain napkins and the rest of our food we gave up. We could never find our waiter but did find the bartender on the lower level to ask for our bill so we could leave and go somewhere else. He was nice and we felt bad for him. The staff was totally overwhelmed. Still we never received the bill.
At this point 90 minutes had elapsed since we arrived and we contemplated leaving without paying since we had become invisible to the staff. The adjacent table gave up and left. At that point another staff member arrived in a different uniform and realized patrons like us on the lower level were walking out. He did apologize and we paid the bill but were unable to find a manager to provide feedback on this disaster in the restaurant.
This hotel and restaurant used to be good. Every experience here for the past 18 months was mediocre to rotten. No more chances for this place.

So very disappointing.
We were so looking forward to our dinner there. The service was so slow (over an hour) we finally asked for to go boxes to take our meals with us. It seems like a lovely place to dine. But DO NOT go if you need to be anywhere on time
Our waiter was very apologetic; but the manager was not. He defended the kitchen saying it was a busy time of night (6:00 pm)
Several tables were empty & while it’s true many ordered at the same time; STILL
at dinner hour the kitchen should be prepared. Especially when we were only ordering salads!
Better places in Downtown Atlanta!

Food is delicious but don’t go there when you’re hungry because they have VERY small portions. We had the fish tacos and pappardelle pasta. Again, both were delicious but you need a salad and appetizer along with dinner. Therefore you’ll spend about $ 40 pp to leave satiated.
Jerod was our server and he was very nice.

Haven’t dined at this place? Your life is probably better because of it. My husband and I went to eat here for the first time last night. The server didn’t know the food or drink menu well enough to make a legitimate recommendation. It took 30 minutes to get our appetizer and order dinner. We were one of three tables there. The server said «room service is busy tonight» and they had an event upstairs. After eating our appetizer, the manager came to check on us and asked if we wanted dessert. We explained that we hadn’t received our main course yet. She apologized and asked if we wanted more drinks. Over the next 30 minutes, our server came and asked us probably 5 times if we wanted more drinks. We didn’t. Just wanted our food. We ended up leaving without dinner because we had a concert to attend and were about to miss it because of the poor service. The only positive to the night is that they didn’t make us pay for what we consumed (2 beers, 1 bourbon and appetizer). What a miserable experience. Will never go back.

Glad to see that the ‘from farm to table/​fork’ has reached the downtown Atlanta area… we had the fried green tomatoes with a light horseradish creamy sauce, the roasted beet salad with arugula, goat cheese, fennel and a vinaigrette dressing and the pappardelle pasta with cream, roasted squash, pumpkin seeds and goat cheese which were to die for… recommend this place to anyone, a bit pricey and smaller portions, but considering the quality of the food and that for the most part you are eating organic, it is well worth it… oh and the bread was delicious… service was good too…

This restaurant when it was upstairs was GREAT, it is now not worth going!!! The service was BAD, the food was ok and the drinks take forever…

I like to support farm-​to-​table restaurants and since we were staying in the Ellis it made sense to check the Terrace out for dinner. We started off the sweet potato fries that were soggy. Then I get the garden salad and stuff eggplant which were both delicious! It was so good I even had the salad again for lunch the next day before heading to the airport.
Not only was the food good, but the service was stellar! Our server was professional, efficient, knowledgeable, and very attentive. The manager even checked on us several times.

I’ve been here quite a few times during my Atlanta business trips. It’s located right across my hotel stay at the Ritz Carlton, and the food is almost 10 times better than the Ritz’s, which is a bit sad (if only because the Ritz is a fancy-​schmancy hotel). The atmosphere of the restaurant is also lighter and more airy than that of the Ritz. I thoroughly enjoyed the sunshine pouring into the restaurant as opposed to the darker elegance of the Ritz. Now, if only I was able to wake up earlier every morning of my stay in Atlanta, I’d have walk over to have breakfast here every morning because the service, unfortunately, is a bit on the (extremely) slow side…
My breakfast/​brunch loves:
— Their Lorraine sandwich. This sustainable breakfast sandwich was a delight. The spinach in my sandwich tasted so fresh. It was perfect.
— The shrimp and grits. Humongous bowl, but the shrimps were very good. The grits and cheese were hearty.
Dinner love:
— Tortelini pasta w/​lobster and crawfish = delicious! Comes w/​asparagus on the side
Yep, I’ll be coming over to eat every time I’m in Atlanta.

Let me start by saying there’s not a chance in hades I’d return to Terrace, mostly because of the service.
I’ll begin with the good — some of the food. The Mac & Cheese appetizer was good (although my gf didn’t care for it — she wanted something sharper), the shrimp cocktail was fresh, and the pico de gallo cocktail sauce was very tasty — a nice little hint of horseradish. The Trout had a nice flavor, was perfectly cooked, and I enjoyed the root vegetables it was served with. The scallops were ok — could have used a better sear on the outside, but they were good — without the pesto. The pesto it was served with was just bizarre-​one of the more odd choices I’ve encountered. Didn’t work with the scallops at all. And the cheese plate was probably the worst I’ve ever had at a restaurant — don’t bother with it.
The drinks were very good. My gf had a peach martini and I had the Terrace Margarita — both were good.
Unfortunately, the service was awful. As in, comicly bad. Incredibly inattentive for a slow restaurant (less than ½ full) — our server only had 1 other table most of the time we were there. My gf asked for a drink menu before we ordered the cheese plate (for «dessert»). Took about 10 minutes to get the menu (at which point, he took our cheese plate order), then another 10 minutes before he came back to take her drink order, and then another 10 – 15 minutes to get the drink. We had been done with the cheese plate for a while before her drink arrived. Thankfully, the friends we were meeting after dinner were running late because our dinner took about an hour longer than we expected.
Additionally, parking is kind of a pain — I tried to valet, but the valet was nowhere to be found (a sign said the valet would return shortly) and there was no place to sit and wait for him without blocking traffic, so we parked at a parking deck down the road.
They also have «European seating,» so even though the restaurant was less than ½ full, we had another couple stting about 2 feet from us. I despise this, and generally avoid restaurants that seat like this.