T-Mobile

Short version: Slow, inefficient. Avoid unless you enjoy waiting.
Long version: I came in around 11:40 to get a sim card for a phone I had purchased elsewhere. There wasn’t a line per se… just a collection of individuals around the store — maybe 3 people ahead of me though. Around 30 minutes later I’m ‘next’ in ‘line.’ The clerk at this point decides to help both myself and the lady she was working with simultaneously. I normally applaud this sort of multi-tasking…but it was done so badly and so rudely that she really should not have bothered.
Another 15 minutes go by, during most of which I’m not entirely sure if my new sim card is being acquired or not.
Finally I’m handed a sim card and told to try it out — I’m done.
The sim card was free due to the wait I experienced — which is why this review is 2 stars instead of 1.

One star because I DID walk out with a phone. The manager (young black girl, with hazel contact lenses, and long curly hair weave), has the worst attitude I have ever experienced. I think she must be mad because she is using her college degree to «control» cell phone customers. She actually almost finished this sentence «You always come in here with…». I go there about once a year, and «I’m always»… She had the nerve to tell me, after me telling her that I have stage 4, terminal breast cancer, «Sorry to hear that» «goodbye» «have a nice day», in the most condiscending manner. I don’t have to be happy to walk into a store for service. GTFOH! I’m bothered because I didn’t get her name before I left, the folks from Corporate wanted it when I contacted them! Complaint filed anyway, we’ll see what happens… Yes, I’m heated!!!

Yep, these other reviews are consistent. Poor customer service. I was visiting from out of town and needed a phone charger. I went to the store and 2 employees were «helping» a customer (well one guy was helping the customer and the other employee was just talking to him while he helped). I looked around the store for a couple of minutes looking for the charger I needed but couldn’t find one. While me and one other customer stood in line for 5 minutes or so no one ever looked up to say «I’ll be right with you» or «what can I help you with?» I eventually walked up to the employee that was just talking to the other employee and asked if they had the charger I needed. She said yes then when to the back to get it. While waiting I heard the employee next to me (still dealing with the aforementioned customer) interrupt the customer explaining her situation saying «Wait, I don’t understand what are you saying, what’s the problem?». When the employee helping me came back with the charger I got «this one?» and «I wish you would have said that’s what you needed» instead of «sorry for your wait» and «thank you for coming to T-​Mobile“‘.
It doesn’t end there. I called the next day to see what time they opened and the voicemail tells you to press 5 for store details. I did and it just looks back to the same recording. I tried pressing 3 to «connect to the store» and it just rang… no voicemail.

Worst experience ever. I went in the store to start a new service. The employee was nasty. Not pleasant at all and didn’t describe anything. She said my service would be the same as AT&T. I brought the phone home and it didn’t work in my house at all! I called the store and spoke with the associate who sold me the phone. She said I could bring it back and pay the restocking fee. I didn’t think that was fair as she had lied to me. She said only the manager could wave the fee and she had left for the day and would be back the next day. I visited the store the next day and the manager was not in. There wasn’t even an assistant manager there! Two days in a row. I called customer service and they said that only the store could issue my refund of the restocking fee. The manager finally called me the next day and said that she was unable to issue the refund either. I went into the store the next day and explained the situation. Although there were notes in the computer all about my situation, she refused to issue the refund again. I called customer device again and they too said no one in their whole chant could help me. Literally, the worst cell phone provider ever! Stay away from t mobile!!! And from the manager of this store.

I went here yesterday to get a new iPhone. The lady checking me out had a very bad attitude. She was upset that I had a $ 20 instead of a $ 10! They also never explain things to you before hand and just assume that you know things. All they want to do is offer you things so you put more money in their pockets. Never going back here.

Worst tmobile store ever. I have been a tmobile customer for over 13 years and after going to this store was tempted to switch carriers. I have been in this specific store 4 times and had the worst customer service I have experienced in my life. One girl was texting when I was trying to ask questions, another time they closed the store before it was scheduled to, and was ignored because this workers friend was there and they were to busy talking about their weekend to assist me.

Worst. T-​mobile. Store. Ever.
Horrible service, bad attitudes. Whether you call or go in these people just can’t seem to get it right. I don’t know why the guys here seem to be so bitter and angry, but I’ve always had bad experiences here. Each year I try to give them a second chance and each year they #FAIL.
T-​Mobile prides themselves in having awesome service, that’s why my family has stuck with them for well over a decade. So to go into a store or call into a store and get bad attitudes just leaves a bad taste in my mouth.
AND they just never seem to have enough employees to handle the amount of customers. There will literally be one associate juggling, or not juggling, 5 people. If the person is unable to multitask you could literally be standing in queue for 35+ minutes. There is a caveat though, if one of their «friends» or if certain customers come in they’ll drop everything in attend to them. Unless it’s President Obama or First Lady Michelle, or maybe Oprah then attend to customers in the order they appear before you. Like literally, if it’s not one of those three people (Barack, Michelle, Oprah), then attend to customers in the order of arrival.
Not to mention they are almost ALWAYS out of phones. They hardly have the newer phones in stock. You’re in the city center, literally off Peachtree Street and yet you can’t keep the main new phones in stock? That ish cray?!. lol.
Oh and the cherry on top– PARKING IS LIMITED, very LIMITED.
*sigh*. Please do better. This store makes T-​mobile look bad.

My phone is still under warranty and the touch screen started to separate from the keyboard. There are two remedies and both of them involve going to a T-​Mobile store to confirm with an associate that the phone is defective.
Option A is to do in in-​store exchange. Of course, that’s dependent upon them having one in stock.
Option B is to have one shipped from T-​Mobile and then send back the broken one.
Of course, the first option is preferable, but having one shipped really isn’t that big of a deal and they make it super easy.
I came here to start the process and the person who helped me never even asked my name or looked up my account. He looked at my phone, told me they didn’t have any in stock, then proceeded to call other stores. 5 — 10 minutes later he found one at a store nearby, although I was apprehensive about going because it wasn’t an actual T-​Mobile store (and most likely not authorized to do an in-​store warranty exchange).
By the way, he spent all this time looking for a phone without even checking my account. That would have been a great way to get my name (and to make sure that I was even within the warranty period to go through the exchange process).
Ultimately I decided to go to the Buckhead store so they could help me have one shipped. Amazingly, they had one in stock and I did the exchange there. I’m not sure who he called… or if he actually called the right location. All I know is they’ve got a lot to work on in Midtown.
#Yelp365 — ⁶⁷⁄₃₆₅

My G1 phone got doused during the rainstorm last week — I was, alas, unaware that they were so sensitive to water — so I visited this T-​Mobile store to buy a new handset. The saleswoman was very friendly and knew their selection of phones well, directing me toward a Motorola Cliq as their new Android-​with-​a-​keyboard model. I am now home and back in business phone-​wise!
The reason for only three stars was that my visit wound up taking 50 minutes for what was probably only ten or fifteen minutes of productive time. Though the individual salespeople were each quite competent and friendly — the good service, by the way, whether in person or from their telephone support, has been the reason I continue to stick with T-​Mobile — but there were not enough of them for the mid-​afternoon crowd that wound up appearing. It might just have been a fluke of when I happened to walk in the door, but at least for the hour I was there the store could have used several more staffpeople. Thus my rating it «A-​OK» with three stars rather than being tempted to go higher.

I’m giving them a short and disappointed review. I’ve been a T Mobile customer for 2 yrs, have a Sidekick that is slowy deterorating and need to upgrade my phone. I’m not unrealistic and can’t blame this location for being sold out of the phone I want, but they should have at least been helpful enough to SELL me on a phone that I would then go buy on the internet. I wanted to spend less money per month on my cell phone plan, and all I needed was for the sales rep to help me figure out what would be best. That was asking too much, apparently. I left after 15 minutes of this chick telling me that «a lot has changed since you bought your original plan, maybe you should switch» but then not helping me make the switch. I went home, dialed 611 on my phone and the customer service guy was much more helpful.
I know T Mobile is not usually like this, so my advice is to go to a different location or call the 800 number for help.

After years of being a loyal T Mobile customer, and dealing with a phone with horrible reception since August, when my super awesome phone was taken in my bag as I was robbed at gunpoint. So I was super excited when my husband visited this store and one of the guys happily told him that we were two weeks away from a free upgrade.
And I went in today to take advantage of that. Unfortunately, there were complications because I had temporarily gotten a new phone in August after the robbery and then returned it when I found our old back ups. However, Darrell was great — he explained everything multiple times to make sure that I understood it was a function of the system, and why even if he overrode the system, I would have trouble with the mail-​in refund, and I still wouldn’t get the lowest price. So he took care of upgrading the other phones on the account, then connected me to customer service and helped me straighten everything out. AWESOME SERVICE.