Sixt Rent a Car

They almost ruined my vacation. I booked my rental car for 10 days from Sixt back in November. I booked it online but I had one of their customer service reps on the phone the entire time because I wanted to make sure we got a 4 wheel drive. I asked questions about the unlimited mileage and because my boyfriend and I were driving from Atlanta to Colorado. it was boasted but no mention was made of any policy issues I should be aware of. I also asked about if the second driver needed to be there for pickup and she said yes but made no mention of an additional fee. So, I booked! I was excited! The day before they called to confirm my reservation and I was going to have a Mercedes GLE!
So, imagine my disappointment when after all this I came to pick up my car, $ 100 was added for a second driver, and I was informed that I couldn’t drive the car outside of the states surrounding GA without paying $.50 per mile. So, basically, I would have owed them $ 1500 if this guy hadn’t finally mentioned it.
So, what happened next? I had to cancel my reservation when I was planning to leave in 3 hours and call other places to see if I could get anything! Luckily, Enterprise had a 4 wheel drive SUV available for the same price with no additional driver charge that I could take to Colorado! I had to allow my second driver to leave for a work meeting so i was stranded too! I had to take Über home because my car wouldn’t be ready for an hour, then take über there to get it! Thank God for Enterprise! I spent the rest of the day scrambling to leave on time, stressed out, and it a bad mood!
I’m not asking them to change their policy. It’s a stupid rule because people could rack up the same about of miles in the SE if they want in 10 days. But policies are their choice. However, their customer service people should convey it properly so people don’t face the stress-​filled screw up that I did. That should be upfront, readily available information! Luckily my rental was fully refunded but I honestly feel like they owe me about $ 20 more: $ 3 for parking at pick-​up and $ 7 for each Über fare.

DO NOT RENT A CAR FROM HERE… or I should say, attempt to rent a car. My boyfriend and I had a reservation this past week. get there and they’re SOLD OUT of cars. How can my reserved car be sold out? Either update your system or call me because we had no back up plan. And the lady didn’t even seem to care at all. She disappeared for like 30 min and was beyond rude to everyone there. Ran into a couple who had been trying to rent a car there for 2 DAYS. Wtf!!! This place doesn’t even deserve 1 star and I hope this helps other people avoid this place at all costs.

Renting a car at this location was a pretty easy process. The staff was friendly. My only concern was with returning the car. The attendant did not share with me the process of return. I called the 888 number on the bottom of my receipt & it was a call center. They were unable to forward my call to the actual location. When I arrived at 11pm there was no signage where to drop the car off as this is a hotel with only deck parking. Do I go to the parking deck? Which deck do I go to? Where do I park the car? Eventually I was instructed by an anxious hotel attendant where to park it. When I arrived to the rental location, it was closed & said «Drop the keys off at the front desk». It’s very much an honor system. My concern with this was ~ What if something happened to the car overnight? It had not been inspected when I returned it. I guess the reason why they ask for your parking ticket is so they can confirm it was returned on time, so save that & perhaps take a photo of it too. Next, the sign also asks to remember the parking space number you parked the rental in. I wasn’t making a second trip to the deck, so I told the front desk «I don’t recall what space number I am in». The following morning I received a receipt via email. Everything checked out, but just be cautious with returning after hours.

Very disappointed with the service of this company. I reserved a car 2 weeks in advanced and the vehicle was not available at the time I arrived. I waited for an hour since I was told more vehicles would be arriving. This did not happen, so I went next door to HERTZ. Will never use Sixt in the future.

Giving a ONE star because you have to provide at least ONE star to write review. F**KING HORRID is the only way to describe my deplorable experience. Was provided a filthy SUV littered with trash — agent drove it from parking deck and somehow did not notice the empty water bottle and snack wrappers — and was told I would be provided a substantial discount –no offer to clean it. 2 minutes down road notice a spider the size of a half-​dollar resting on the sun roof screen. Brought the car back to be greeted by the rudest, immature, and pathetic excuse for customer service imaginable. Unacceptable 5% discount offered. American Express dispute on the way. F&*K SIXT AT THE GEORGIAN TERRACE.

This was the worst experience I have ever had with a rental car company. The accepted my reservation and my money but when I got there they did not have a car for me. While I waited for them to get a manager for me. I was told Molina the manager would be up in a minute to help however she never came. I had to go to her. She was completely disrespectful and rude. She advised I would get a 20% discount for the delay however the receipt only reflected 10% and she insisted on keeping two of my credit cards on file. All the time it took the 35 minutes to get me on the road there were people who arrived before me waiting as many as 4 hours. I will never rent from them again.

DO NOT, DO NOT, DO NOT, DO NOT use this company! I gave 1 star because I HAVE to give something to continue.
My reservation was for 3pm. My flight was delayed so I arrived at 5:30 only to find that my car was given away AND they were COMPLETELY out of all cars.
Here is the kicker: the reason given for them giving away my car was…“We have a policy of a one-​hour grace period before we rent your car”. How am I to control this, being 35,000 feet in the air? How assinine and unprofessional — that is probably why, if you’re reading this, you have never heard of this company. Stay with the big guys — National, Enterprise, Thrifty, Budget, etc…

I was very nervous after reading reviews and never renting here before. But I took the chance. I will rent at this location again! I got the car I reserved and we enjoyed it very much! The staff was super friendly and helpful. The return was easy and I didn’t get those extr charges like other reviewers said they got.

My husband and I reserved a car weeks in advance for a trip to Kentucky and back. Went to pick up the car and were told we couldn’t drive to Kentucky… Tennessee, yes, Kentucky, no. Specifically, it’s ok to drive out of state but only to states that share a geographical boundary with GA. We had to scramble to rent a car at another place making us hours late starting our trip, luckily Enterprise was able to accommodate us on short notice. No where on the mobile site or terms and conditions does it say there are limitations for this, we had to google search the fine print after the fact. Why not make these arbitrary rules more apparent to save people the trouble? Never trying Sixt again.

I had a terrible experience with these guys in Atlanta. I reserved a car with the a month in advance but when I got there they would not rent it to me. The had cars but they said they could not rent to me and could not tell me why. Nor was it possible for them to call anyone to find out why.
Luckily the rental place next to them still had cars so I had no problem in the long run but Sixt is incompetent and you can not count on them.

Made reservation for a van for 8:00am to move offices. Showed up to find that as I am checking in, my van has just left the ATL airport for delivery and that I will be waiting 30 to 40 minutes.
Meanwhile I am paying a crew to sit and wait for the van.
DONT USE SIXT if you have anything else to do — other than wait around for your van.
Update: The van ended up taking over an hour to arrive. Not 30 – 40 minutes. The reps were apologetic and professional. Certainly wasn’t their fault. It was the fault of the company, for whom this rating was written.
Since the rental date I have received no less than 3 spam emails from Sixt. FYI.
Today (4−22−15) I received an email from Sixt saying that I had damaged the van. This wasn’t spam. There was damage to the van when I picked it up, and the Sixt rep noted that. Sixt didn’t bother to read the report before sending me a damage claim email.
I called the number listed on the email. The rep there, Danielle, checked the record and said that the damage had been reported by the hotel representative but wasn’t checked by the claims personnel.
She apologized and promptly closed the case. She was, as were the other reps, professional and very apologetic.
So– Sixt has done some good hiring. Their reps are professional and courteous.
Systemically, Sixt has a long way to go.
There is just so many things that can go wrong.
Why not put the effort into operations improvements so these poor employees don’t have to spend as much time apologizing for this kind of nonsense.
Also– on Unilocal!Someone wrote me a «compliment». But said to me that all the other reviews were good and that they just had a bad day and not to be «that guy». I am wondering who this was and if they are an employee of Sixt?
What of the other reviews all over the Internet I discovered during my hour wait, describing delays just like mine?
Make your own decision — this was my experience workout exaggeration.
If I need another sprinter and don’t have another option, I will consider Sixt, but not without thoroughly confirming, with a paper trail, every step of the way.

I’ll get straight to the point– if you care about the quality of the car you are renting, you will love Sixt. I’m a car guy and I travel a lot for work. My wife and I share a car so if I need to travel out of town I usually pick up a rental car. It used to be that I would rent from enterprise or national and I’d pay $ 60 a day or so to rent a «premium» car from them. To enterprise a «premium» car is a Nissan Maxima or maybe a big Buick if you are a lucky. For the same money at Sixt I have rented both a brand new Audi A6 and a Mercedes ML350. These weren’t entry level stripped models either, both had navigation and four wheel drive and both were clean, well maintained, and a joy to drive. Even when I’m traveling on more of a budget Sixt has given me great cars. I’ve had a Mercedes C250, a BMW 228i, and an Audi A3… Not exactly roughing it and I was paying what I’d probably pay to enterprise to rent a Camry. My most recent experience tops them all (in terms of value for money at least). I paid $ 20 a day to rent their full-​size special and when I came to pick up the car they put me in a LOADED Chrysler 300C. Okay, maybe not exactly my style, but this thing had everything. It had the V8 option, all wheel drive, heated and cooled seats and cup holders, navigation, panoramic sunroof… I could go on. The point is that I drove this car for less than I think I have ever paid to rent a car before. Okay, they only have a few locations in Atlanta and they won’t come pick you up (although enterprise makes that a lot of trouble) but I have always had good customer service. Ms. Ayana is particularly nice and helpful. Keep in mind that they will charge a deposit to your credit card. Mine have been between $ 250 and $ 1500 depending on the value of the car. This isn’t a big deal unless you don’t have enough available credit or unless you’re planning on living off your credit cards on your trip. I have had absolutely no issues and can’t recommend them enough to others with the same priorities as me.

I’ve rented from here many times and each visit has been a great experience. Friendly and so much faster than renting from the airport, I general just take MARTA from the airport straight to this location. Special thanks goes to to Eskedar as she is just a great pleasure to see each time and even remembers my rental preferences. Thanks

The pick up of our 12 passenger van was a nightmare. I booked the reservation online with the speedy pick up option. When I arrived at the midtown location the morning of my reservation I was notified that the location did not carry those vans and if it was possible for me to pick It up at the airport or in Buckhead. Had I known that ahead of time, I would’ve picked those locations. The employee then called another location, and we finally got the van 3 hours past our time.
When I returned the next day, there were other people with multiple issues with their rentals. I’m not sure if they don’t have enough employees or enough cars, but it seemed like they had delays on both days.
The reason I gave 2 stars was because the van was new when we finally got it, and the employee was trying to be pleasant even though there were issues.
Just because of the delays, I would prefer one of he bigger rental car companies for future rentals.

Great experience. Fast rental. Fast return. Beautiful car.

So I chose this car rental place simply because they weren’t charging an outrageous surcharge for being under 25. The charge $ 10 a day and no place else does that. The people who work here are super friendly, they’re also very young (18 – 25) so they may be a problem for some people, but it didn’t bother me. I asked for an economy car and got a VW Jetta. I really liked it and it ran fine. I gave them 4 stars because I didn’t like the location. I didn’t realize it was in a hotel (not a huge deal) but the parking garage adjacent to the hotel charged $ 3 for 0−30mins which was total crap to me. I pulled up along the curb and got all my things out of the car. I kind of felt in the way but I was not paying for parking! Not a huge deal, just something to keep in mind. I will rent from them again!

Had also never heard of this company, found a deal online and found their rates to be exceptional. Rented a Volvo XC60 full size car and it was awesome. Very nice car, it was brand new. The service at the desk was exceptional. I wish I could remember the name of the girl working there when I called, maybe Amanda? She was great, I couldn’t really locate the entrance when google maps took me to the building. She got me in the car quickly and on the road and she was pretty cute too :) I would recommend them to anyone looking for a rental in the Atlanta area, great rates, friendly service and very nice cars!

We just returned our mercedes C-​class and we loved our trip a lot! We loved the friendly service, Eskadar is great and beyond the limits, so knowledged and very helpful, we will rent anytime a car with this company again!

Great option for local rental. Nice cars, convenient location and friendly staff. Ms. Eskedar was great!

Never heard of this rental car company but they’ve got themselves a fan now. Great car, easy rental process, very good rate, and I was all set.
I did a visit home to TN from the west coast to be with fam for Christmas and I figured I would fly into Atl and drive up allowing me to visit with friends in Atlanta on the way back. Worked like a charm. Found their rate to be the cheapest I could find online (and I reserved a couple months in advance). That alone made me give them a shot, but to my surprise they have a selection of great cars. After hopping Marta from the airport I found the pin placement on Google Maps was a little inaccurate, so I called Sixt and spoke to Irina. She quickly guided me over the phone the whole way as I walked down the block and then through the Georgian Terrace Hotel to their counter. Once there, she got me squared away, and she was super nice and helpful. No pushy upsells or grumpy attitude like I’ve run into elsewhere when renting cars. She basically explained all the options and offers with some refreshing Christmas cheer. Another girl (Joanna, I believe) was equally helpful and nice to work with when getting into the car and doing the initial walk-​around. I rented the Volkswagen Tiguan suv. Seated my brother and my gf easily, along with all our luggage as we went up to the Smoky Mts in TN. The Tiguan had great handling and pickup while driving. basically it was a brand new car, super clean, low miles. Having a nice suv no doubt added to our enjoyment of the trip home for the holidays.
Bottom line: Great experience renting from them. I’m pretty price sensitive on choosing which company to go with, but I can honestly say that if Sixt were to be slightly more expensive than competitors on my next trip, the experience I had with their staff would bump me over the edge into choosing them again.