Reserve123

This company owes my business, and other Boston based businesses thousands of dollars for tickets/​tours they have sold to local Boston attractions, and have never paid us. And yet they are continuing business as usual and taking new orders for tours etc. Be careful booking with them.

this company will take your money, tell you that your trip is booked and then after lying for weeks, finally blame the tour operator for the fact that you have no tickets. they steal your money and then you have to report the fraud with your credit card company. run screaming. DO NOT BOOK WITH THIS MAGGOT COMPANY. THEY ARE LIARS AND THIEVES.

This company takes a 33% markup and will not refund their «booking fee» for any reason. The Park Service adds no booking fee and will refund if you can’t make their Alcatraz tour. I will never use them again.

Trying to call them about a reservation that will not appear so I can print it out. Already paid for, but no ticket. They make me wait on the phone forever, then abruptly say «Were sorry! There’s no one here who can help you at this time. «This is bogus.
I am so frustrated.

Update on 7÷8÷2015: I’m just now seeing the legal threats from the owner. I stand by my original review 100% and will never change it. I did NOT holler at the supervisor. I said a few words to her. She would not identify herself as a manager. I spoke in the same even tone and hung up. The first rep did indeed yell. I did yell back. I never denied that. The fact that this owner is defending the first rep tells me why they act exactly like they do. No big deal to me. I’ll never in my life support this company again. And the Better Business Bureau doesn’t «side» with anybody. They’re a neutral third party that delivers correspondence between the two.
Update on 5÷27÷2014: The BBB report has a rep standing by the story and saying the supervisor and customer service rep were correct. I vehemently disagree. Not only that, but they’re lying about whether the supervisor identified herself as a supervisor and completely ignoring that the customer service rep was yelling at me like I was her child. I’m done. Good luck with whomever uses this service. I know I never will again and I stand by my opinion that the customer service is terrible. I really wish I’d have kept my money and had never heard of this company or DC Tours. I give the driver five stars. I give everything else about the company one star.
Original review:
I booked an Essential DC bus tour, but the breast cancer walk was the reason many roads were shut down so the two places I wanted to see the most (The White House, The Capitol) were ones we couldn’t get to. The driver tried to make the best of a situation and he expanded the DC Tours so we could see two other locations since we couldn’t get to the big ones. That didn’t stop my disappointment from only being able to quickly drive past the White House or sigh that I canceled my in-​person The Capitol tour thinking the bus tour would be good enough. But I still thought it was pretty decent. We tipped the driver. He was professional, friendly and stayed on time.
With that said, the customer service for DC Tours is horrendous. I called to ask about the two missed stops and the lady told me I had to email DC Tours instead of call. What customer service company tells you NOT to call them and to email instead. I asked her what was the difference between the two, and she got an attitude. When I asked for a supervisor, she really got out of hand then to the point I had to tell her I’m not her child and she better calm down. I told her I will never let someone scream at me for asking for a supervisor, and her imagination set in. Then she started yelling for me to not yell at her. Never mind the fact that I wasn’t yelling at all. She refused to put a supervisor on the phone and said they didn’t have any. I call B.S.
When I called back a few hours later, a lady answered and said her name. I asked to speak to a supervisor. She repeated her name. I said I wanted to speak to a supervisor. She said she was one. I informed her that just saying your name when you answer the phone does not mean people will automatically recognize you as a supervisor, and she had no response. I shook my head and reported the company to BBB. I don’t have time for bad service like this. I already missed two stops, and these two ladies today make me want all of my money back. I definitely won’t be booking a tour with this company again, even though I did enjoy the driver.
A bunch of guests did our own walk the next day to the stops we missed. I honestly think I should’ve just done that to begin with considering how easy it is to use Washington D.C.‘s Metrorail station. I could’ve saved myself some money.

So much for Southern Hospitality! Simply Terrible.
I booked a tour in DC using their «availability calendar». Strike ONE their terms and conditions are ridiculous and show just how shady they are. Even after checking the availability online they called to tell me there was indeed no availability on the date I already paid for. Not the end of the world right?! Well, no, but it is a strike TWO, I returned their call to evaluate my options. The snotty woman who answered the phone did not even give me a company name and spit her name out so fast I didn’t even catch it. Whelp, strike THREE for this company. Not only did the evil voice on the phone tell me my tour was sold out, she offered me one with less features, this tour cost more… than asks if I can AFFORD IT! What?!? Strike FOUR! After spending $ 75.00 after all the fees tacked on during check out, I think I can swing the additional 8 bucks for your downgraded overpriced tour. UGH! What’s her name was not quite done with her unprofessional assault; she didn’t say a word and put me on hold only to come back and tell me not to be rude. Strike FIVE! Am I annoyed? Yes. Am I trying to get this call over with so I can go back to work? Yes. Am I being rude? No. It is called being assertive, no yelling, no cussing, no insults… simply telling her I do not appreciate the defective site or her lack of professionalism. To put the cherry on this lovely call, SHE HUNG UP ON ME! Strike! Strike! STRIKE!
Of course I call back, I am not one to let tactless dogs lie… a different woman answers the phone (still no company name and speaks too quickly to catch her name). This new (just as rude) woman, calls me by name; it is apparent these two sit next to each other; and claims they record all calls. Whelp, lady you have to disclose your intent to record prior to recording. Frankly my dear; I hope you did so your boss can hear why I am leaving this review.
In the end I was stuck, thanks to their «no refund or exchange» policy, it was either take the pricey downgrade, or take a $ 75.00 hit for nothing and not see the beautiful sites of our capital city. You won once Reserve 123, but I promise you will never get my money again and I will do my best to make sure no one I know suffers your awfulness.

After my initial review, the company reached out to me and explained what had happened. It turned out to be human error by a new employee.
They were unable to give us our hoped for trip to Alcatraz at night because it was sold out.
Instead they purchased for my family a «Ghost tour of Chinatown» and refunded our ticket fee.
In addition, the CEO called us and explained what happened an apologized for the situation.
He offered to purchase tickets for Alcatraz for my family the next time they come to San Francisco which will be next Thanksgiving.
I believe they went above and beyond in trying to reconcile their earlier error and I appreciated the personal touch in rectifying the situation.