Protect Your Bubble

Worst customer service ever. All they do is apologise. Took a week to get a phone replaced. Sent reciepts in three times. Replaced phone was reconditioned and came with nothing. You have to call them for everything. They promise email notices every time you talk with them and have never sent one. No online claim procedure or tracking, just their call center that asks you question after question, does not deliver and keeps sayinf we are sorry. Yes they are sorry.
I do not reccomend them at at all! Tell your friends…

The following is an example of me using social media to one of it’s many advantages in our modern society and it is all about putting a service provider on blast, so if you want to stop reading please feel free… Okay you had your chance, so here goes. I have a reputation for being a bit of a tech nerd and part of that reputation is keeping my tech addiction devices protected with a reliable insurance company, hence I have always made it a point to pass this advice on to my friends and family. If you were listening you may have heard me mention a company called,” pro​tect​my​bub​ble​.com”. I have had this company protecting all my devices for about three years and I have never used them until last week. I was attracted to them by a multitude of tech reviews at the time, they are affordable and protect your stuff from anything that could happen to them. I always recommend them over any Verizon provided expensive insurance with a high deductible, until now.
On protect your bubble’s website you will be assured of rapid service and next day shipping, unless you actually use the service that you pay for it’s great. I filed my claim 4 days ago and have had nothing but horrible service throughout the process. I have even been directly lied to by a representative about the status of my claim. I am now looking at about a 8 – 10 day turn around for the service that I no doubt have paid hundreds of dollars for over the years. So, there you go, do with what you may, and have a great day!

I’m not the only one who agrees that Protect Your Bubble is a SCAM. They seem to be on a roll with their 1 star Unilocal reviews (unfortunately reviewers can’t assign a score of zero).
I left my previous insurance carrier and purchased a 3 year single pay insurance policy with Protect Your Bubble in June 2014 for an iphone 5s specifically because they offered coverage for lost & STOLEN phones. It included the ability to transfer coverage to other devices (upgraded, etc.) and if cancelled at any point, a prorated a refund would be processed.
In December 2014, 6 months into my policy, I upgraded my phone to an iphone 6 64GB (SERIAL #: DNPN60UBG5MG) and transferred my coverage to the new device over the phone (as required, as it’s not possible to do so online). The agent I spoke with assured me that my current plan– which covered lost & STOLEN phones– was seamlessly transferred to the new device and no changes were made to my policy.
On December 6, 2015 my iphone was stolen. I tried to file a claim and was shocked to be told by Adriana Rivas that my policy does NOT cover lost and STOLEN phones. This made no sense. I only used them specifically because their policy did cover stolen phones. Her phony explanation was that when coverage was transferred to the iphone 6 in December of 2014, they fraudulently cancelled my original plan, without notifying me or getting my consent!
I never received the guaranteed prorated refund for 2.5 years of service they unfairly cancelled; which, by the way, MAY have ALERTED me that there was a CHANGE or CANCELLATION to my policy. Perhaps they figure they don’t have to process a prorated refund if they FALLACIOUSLY cancel your policy without any notification.
Furthermore, they attest that they deceitfully initiated a new policy for which they’ve been charging me $ 6.53/month and does NOT cover STOLEN phones (such small charges I tend to gloss over). I was never made aware of any change, nor would I have approved such, and her story is not consistent with the understanding I had with the agent I spoke with last December. I never received any email/​phone notification or confirmation of a policy change or new contract agreement either.
Now I’ve spent $ 304.35 with this scandalous company, have a stolen iPhone and have nothing to show for it!

I wish I could give them 0 stars. This is a classic BAIT AND SWITCH schema. They are requiring all sorts of additional information and steps once you file a claim. My son cracked his iPhone 5c to the point of it being unusable and now they want me to unlock my phone and disconnect it from the iCloud even though the device is non-​functioning. When I asked the CSR as to why, her response was that this was required for iPhones only «…and that is why these additional requirements were not listed on their website.» I call B/​S on that one.
STAY AWAY FROM THIS COMPANY!!!

They never email you back when they say they will. When you call them the rep can not speak English they said they could not find my account. I will call again this time with my info on my PC. In other words DO NOT BOTHER!

Well, after spending untold hours proving to them that their website was the cause of the problem, they finally refunded my money. But they would not respond to my replies to their support emails telling them of the problem (they had been quick to respond to reconfirm that they would not refund my money), and I had to open another support case on their website. Really frustrating…

Long story that ends with I paid for 18 months on 5 phones. the first time I tried to use this policy. I’m told you must have your receipt. This was never mentioned in the small print 18 months ago (it is now but was not then) So no new phone. I canceled all policies since they are a waste of money.

Well the company did honor the service contract for the laptop finally and it was repaired and returned by the end of Dec 2014. I’m happy that they decided to do the right thing. So I did decide to stick with them because they are a fairly new company and hopefully over time their customer service quality will improve as well as better training for their claims rep.

Clearly a waste of time and money. The representative that was helping me to file the claim put in the incorrect date and therefore my claim was denied, and nobody is able to make any kind of corrections so that my claim could have been correctly filed. Terrible customer service, and to top it all off, I was hung up on three times!!! It’s seems so great, but don’t waste your time or money.

i am strongly recommend cannot go with company, i f your paying to this company means «donating «to this company,

So I added this protection plan because my friend felt that I needed one. So signed up with this company and long behold almost a month later, my iPhone 6 cracks everywhere.
When I started to place the claim everything was going well until I told them the serial number to my device. When I told the lady my IMEI# and serial #. She tells me my phone does not exists… excuse me? So apparently I seem to be talking to her on a phone from another world. I asked her to try and again, she still insists it does not exist. She informed me that I needed to fax my sales receipt of the phone to them before they can proceed. I went to ATT and Target to try and get some sort of paper work with the numbers on it but no luck. This took me a good two hours out of my day. I called back to the service and told them what else I can do that this time a different lady tells me that it went through. When I asked why the other service lady told me my phone does not exist she told me she would find out why and that my phone was on my way.
This leads to another issue. I waited two days for it to arrive and it still did not make it. So I called and this time I was told that they do not have another iPhone 6 in stock and that they do not know if any more are coming in. ??? okay? So why was I lied to? They explained to me how they would find something equivalent to my phone and ask me if I want that one. I told her that unless it costs more that an iPhone 6 and can sync up with my Macbook exactly like an Apple product, do not send me any other phone and that they should order some asap. She proceeds to tell me how they cannot guarantee that they will have another iPhone 6 available at all and that someone will contact me…
My advice to anyone out there? DO NOT GET THIS INSURANCE IF YOU HAVE AN APPLE PRODUCT.

Dropped my smartphone and shattered the screen. Filed a claim with Protect Your Bubble and paid my $ 50 deductible. My claim was actually approved which is surprising reading the other reviews out there. I received my replacement phone 5 days after I filed my claim and it is not the same phone, not even the same brand, and it is a lesser model.
After calling customer service and holding off and on being transferred multiple times recanting my story because nobody has any notes on the situation, they tell me I need to return the replacement phone, and only when they receive it, will they look into sending me the correct replacement phone.
The process, if all goes smoothly from here, will have left me conservatively without a phone for 10 – 15 days. I can’t receive calls, check on the family, conduct business, read emails or any of the other conveniences a smartphone provides. Not pleased, they promise a 24 hour turnaround or money back if they can’t find a replacement and they have not held up their end of the bargain AND they told me I have no recourse. Will be contacting the Better Business Bureau next.

Had 2 devices insured, both of them got denied for some phonny reasons.
Big Fraud company, stay away!

My kitty knocked my phone off my counter on a Monday and I had a new phone for $ 50 four days later. LOVE protect my bubble! This was stress free and easy!

LISTEN UP DUDES, I took out iPhone & gadgets insurance 1 month ago (3 iPhones and an iPad). My daughter dropped her iphone, cracked her screen and I made a claim! Don’t bother with this bunch as they turned me DOWN with excuses

Quick, and easy to sign up for and cheap to boot.

This company is ripping off their costumers, charging monthly premium and then rejecting all claims, stay away, big time thiefs.

I took the rental car insurance, but was too late to complete our trip due to death in the family, so I ended up flying to Germany to visit my close relative who ended up passing. I contacted ProtectYourBubble, to let them know my situation and they refunded my fees. I will definitely return and recommend this company.
Thank you for your service!

Here is the biggest thing you should know about Protect Your Bubble rental car insurance.
I’m going to TELL you because it’s NOT written in your contract, on the site or anywhere else you would look to confirm it.
YOU the renter, has to pay out of pocket for any and all damage. Protect Your Bubble will THEN reimburse you IF your claim is approved.
I“ve had both a lawyer and the California Department of Insurance look at all the paper work and they’ve concurred IT’S NOT WRITTEN ANYWHERE. They’ve also mentioned it’s ILLEGAL. I’m in the middle of making my formal complaint to the CDI now.
So if you have an accident, like I did, you’ll have to pay for the damage yourself. Protect Your Bubble then, say it with me now, denied my claim (of course they did) so now I’m out of pocket thousands that I could not afford.
with Protect Your Bubble, as they really don’t.
One, in a previous complaint I mentioned they make you pay out of pocket for all damage done to a rental car while under their insurance — very illegal.
This complaint is now about the fact they denied my claim (of course they did) as they stated I was not 100 miles from my home. Firstly, they do not point this out while taking the insurance. My bigger issue is that I was 100 miles from my home. I was driving on a Maryland state drivers licsence and living in a temporary apartment month to month. I was in Los Angeles interviewing for jobs looking to settle here. I had not in fact officially moved yet.
My things weren’t even here yet, Because I stated that I needed the car to interview for jobs and run errands, they DECIDED that it meant I was not 100 miles away from home. Of course they didn’t think to mention this to me while they were asking the questions and selling me the policy. Complete fraud.
Silly me for trying to save $ 3 a day. GET THE INSURANCE FROM THE RENTAL AGENCY.

cheap and easy