Pizza Hut

This Pizza Hut is the worst! I attempted to make an online order around 5:30pm but after entering my information and clicking checkout, I received a message that the store was not accepting online orders. I then called the store and after waiting on hold for about 20 minutes, placed an order for delivery and was told it would take 45 minutes to an hour for delivery. Since it was Super Bowl Sunday, I allowed for extra time but after 3 hours I called the store to cancel my order. First I was told that there was no order in the system, and then I was told they had my order but it did not go through due to a credit card error. The man I was speaking to was rude, and when I asked how come no one called me back if there was an issue with the card, all he could say was that he thought they did call me. He offered no apology nor did he attempt to rectify the situation. I had hungry people who were waiting on food to go with the game and this was a horrible experience. I normally order from Pizza Hut a lot but never from this location again…

Unacceptable customer service. The level of rudeness is unbearable. Following that the food quality is far from pleasant and their timing is completely of the chart. Finally this place is just a farce of a venue and highly recommend that this establishment fixes there way of functionality

I just don’t understand why it takes 2 hours to deliver a pizza!!! Horrible! Then the driver says to me «oh I see the time on the receipt I guess you have been waiting for awhile atleast it was on the warmer». The owner or store manager really needs to get this store together because I love Pizza Hut!

Worst delivery ever. I ordered around 11 pm, my pizza was suppose to get here around 12:15. It’s 1:14 am and my pizza is still not here. I keep calling the location and they are not picking up. Worst experience with Pizza Hut ever.

I ordered for pickup from this spot and I really have no complaints my pizza was great. When I ordered the lady said it would be 20 minutes and my pizza was ready on time. I also ordered the honey bbq wings also which where on point. If your going to order anything from this spot the best thing to do is call in your order because they do not have a reliable delivery person, it says «now hiring delivery position» right on the door.

I ordered a pizza and pasta dish at 10:51am and its 12:20pm. I called their shop at 12:10pm to ask where my pizza was and put me on hold for 5 mins so I hung up. I will never order from them again. Worst part is, they’re a 5 min drive from where I ordered.

I was very apprehensive about coming to this location because of the negative reviews… it’s close to where I live so I tried it for convenience and hoped for the best. I ordered wings in two flavors but when I arrived to pick up the order, all the songs were one flavor. The manager Eric was very accommodating and said they would get the order correct but needed time to do it. I settled for all in one flavor but received a store credit for what i purchased so that they had a chance to give me what I originally ordered. That’s old school customer service! Because of this I will be back for sure!!!

My pizza arrived 2hours late and of course, cold. When I asked the delivery driver about their policy on delivering pizza 2 hours late he told me, «I can’t do anything about it but call the store and be a black person and I might get a $ 20 credit.» I was shocked at that ignorant response. Called the manager who said I should have gotten my pizza free. He didn’t apologize for the rude delivery guys response, but put the driver on the phone to tell me he would have to bring me my money back. Just thought I’d share my experience.

This location is pathetic to be quite honest. I’ve twice ordered a pizza from them and after waiting 1.5 hours I’ve had to call and ask where the pizza is. Last night they said «ohhh uhh it’s not there yet? It’ll be another 10 – 12 minutes»
No thanks, cancel it. If it takes them almost 2 hours to deliver a pepperoni pizza a half mile away, they shouldn’t be in business. Take your money elsewhere, this location desperately needs new management/​to be torn down.

This Pizza Hut is quite possibly the worst location I have ever dealt with. On the upside at least they are consistent with disappointing me.
Yesterday, my roommate and I decided to give Pizza Hut another chance and try out their new «Flavor of Now» Menu. We ordered online and the tracking started the hour long count down until delivery. Somehow, your competitors can manage to deliver a hot, tasty pizza in less than 30 minutes, yet you cannot.
Over an hour later our pizza arrived cold, soggy and looked nothing like what we ordered. I imagine for most of that time it was sitting in the back of a delivery vehicle since the North Avenue location is only a half-​mile from my house. I can walk there in 10 minutes; it’s less than a 3 minute drive!
As a nice bonus to this all, they assumed that tin foil would function better than an actual marinara sauce lid. *Spoiler Alert* it did not.
Never again.

My own stupidity for even trying to use Pizza Hut. They have continued a downward spiral over the last few years. I have lived in about 8 different cities in the last three years and the Pizza Hut experience has not been great in any of the them, but this one takes the cake. They are not only unable to make and or deliver their menu, they are unbelievably rude. Even the manager, I would list his name, but he mumbled each of the three times I ask him for his name. I really hope Yum finally decides to fix this brand. When they do it right, they have some of the best pizza of any national chain. Sadly, I won’t know as I am done giving them chances only to see them fail at least 80 percent of the time.

I will never order another pizza from this spot again. Placed an order at 3:00pm on a Tuesday. My pizza did not arrive until 5:45pm, This has to be a new record for delivery failure.
My pizza looked liked the driver has been riding around with it all day. My wings were so old. I will NOT order from this store again.
It is to the point where I am on the verge of Never Ordering from Pizza Hut any Pizza Hut Ever! I wish I was able to upload pictures. Order at your own Risk!

Wow. Lots of bad reviews. It seems like delivery is the main issue as I read through them. I, on the other hand, purchased for carryout since I am just down the road. I even ordered online so I didn’t have to speak to anyone until I made it to the store.
Order: There was a special for a $ 8 large pizza. Pretty darn good price. We ordered a pepperoni pan pizza.
Pros: Price. Taste. Temperature was spot on. Prompt preparation– it was ready on time.
Not much to say about chain pizza. I would order from them again.

This was a meal I ordered to celebrate my graduation of middle school, and it’ll be a meal I will never forget.
I danced my way over to the computer and order a very specific meal (Large cheese pizza extra cheese easy on sauce, cinnamon sticks with 2 icings, mild buffalo wings because I felt like trying them out, and a Pepsi) and got the estimated time. (8:19 PM)
8:59 PM
Ringing at the door. It’s the pizza guy! As he’s handing me the pizza, he says «We were out of Pepsi, sorry.» I forgave him, but couldn’t help feeling a bit annoyed. I just brushed it off, I had extra OJ in the fridge anyways. After exchange food for cash, I sat at the table to inspect the meal.
The first thing I noticed was that the 2 icings (One which I paid extra for) were replaced with blue cheese dipping sauce, rendering the cinnamon sticks inedible. This got to me a bit more, but the blue cheese and the icing look very similar, so i assumed it was probably no more than a mistake.
I opened up the wings and nibbled at one. It’s spicier than you’d expect from «mild», and at this point, I started to assume this is more than a chain of «accidents». (I would add they’re not buffalo, but I don’t even know the difference.)
To top it off, the pizza I ordered (and even repeated in the comments) has normal sauce and normal cheese on it. That was the last straw. How could they mess up my order not once, not twice, but 4 times?
I was about to call the store, but couldn’t think of a nicer way to say «Hello? Yes, I would like to complain about the crap service you gave me tonight. Can I get a refund?» Most likely I would have gotten a «Sorry, I’m busy playing Angry Birds.» or «Sorry, but it’s time for my nap. Please hold.»
There has been times where I did need to call pizza hut to say «Hey, I actually want it for delivery, not carry out.» sometimes it’s been, «I believe you gave me the wrong order.» and occasionally, «It’s been 2 hours. I’m not trying to be rude, but where the hell is my pizza?» One thing to keep in mind is that the primary language spoken by the staff is a mix of «Ghetto English» and «McDonald’s Drive-​Thru Speakerphone Lady».
TL;DR Don’t order from here. If you want pizza delivered, go call Domino’s.
P. S. I did get to keep $ 3 of the cash I had, so at least I can get a bag of chips at the liquor store or something.

I’m a hardcore, long time Pizza Hut fan and will NEVER order from them again. Moved from Decatur (great Pizza Hut delivery and pizza) to the Stacks in Cabbagetown. I’ve ordered pizza twice, both times it took over two hours to get delivered and no one ever answered the phone. The last time the pizza was practically inedible (and this is someone who likes cold pizza). Overdone is putting it nicely. Got the two medium pizza deal and threw it all out. NEVER AGAIN.

This was the worst experience I have even heard of at a restaurant. We ordered delivery, it finally showed up 3 ½ hours after we ordered the food. The management refused to answer the phone, and the delivery driver hid half of my order in the car to keep for himself. Then told me I didn’t have to pay for my food if the tip was «big enough». I can’t get over how unprofessional and lazy everyone in this store seems to be. On a side note from the service, the food was cold AND well overdone. I know that sounds crazy, but true. THEY CAN DO NOTHING RIGHT!

I want to give this shithole zero stars, and we didn’t even order food from here. Today my husband and I were driving home southbound on Monroe Drive, and a Pizza Hut driver going south as well swipes his car over into our lane and almost hit our car. My husband hit the horn as the Pizza Hut driver MAKES A U-​TURN — ON A BUSY SUNDAY AFTERNOON — ON MONROE DRIVE. And what does the driver have the nerve to yell at us? «Sorry, fucker!» and drives off. My husband yells, «I’m going to call your manager!»
After we realize that the nearest Pizza Hut is only blocks away, we go up there to complain. As my husband is in there complaining to the manager, Shithead the delivery guy comes in. He is a complete dick, acknowledging that he did cut into our lane and almost hit our car but acting like no one could have gotten hurt, even though that road is absolutely packed on a Sunday with other drivers, bikers, and walkers. (We were right at the Beltline.)
I am asking for people to NOT order from this place. If they are hiring drivers such as this asshole who has no regard for human life, people are going to get killed. Obviously this place is a complete shithole. Do yourself a favor and call somewhere else where delivery drivers don’t act like they are high on crack when they are on the road.

Dwandarita at the register was super friendly.

This is by far the worst Pizza Hut! No matter whether carryout or delivery! Service is HORRIBLE! Never have been to a Pizza Hut where the hours of operation depends on what time the employees/​managers feel like closing! And it’s funny to how phones go unanswered… I live 2mins from this particular Pizza Hut so when the phone went unanswered after several tries I decided to just drive over all to find numerous employees playing around just letting the phone ring. I could go on and on about other incidents… Like when I ordered carryout all to get to the with the doors LOCKED as I knocked and called to watch an employee avoid looking in my direction. ZERO STARS! The whole staff need to be REPLACED or under SERIOUS observation as they continuously bring this particular establishment down!

THE WORST! This poor sad, little Pizza Hut cant seem to get it right. At one point they had great management and were spot on. Now it seems that its location is getting the best of its workers and management. First; regular delivery time is at an HOUR MINIMUM! (Tonight it was est 75min!)
Second; customer service is horrendous. I remember calling one night around 11pm, I asked if they were still open and the representative said «Call back in an hour.» (when they were closed) LOL. Granted not everyone can speak with clear and concise diction… but they could at least place a regular person on the phone that can manage to speak non-​hood English. I doubt I’ll ever go back to this establishment again.