Pickens, Inc. Jewelers

I came here to have my fiancé’s Hamilton stainless steel watch engraved. The watch was about a grand and was going to be gifted to my fiancé on our wedding day so I didn’t want just any engraving place to do it. After researching Pickens and another hand engraved jewelers, I decided to go with Pickens because the hand engraved jewelers cannot work with stainless steel. Supposedly hand engraving only works on softer metals such as gold and platinum or at least that was what I was told. I drove to Pickens on a Tuesday afternoon to see if they can engrave the small flat clasp closure on the back side of watch. This watch model is called the Hamilton open heart model so the back face of the watch provides a view into the watch’s inner working and therefore has no surface area to be engraved. I told the rep I wanted to see if they can engrave the flat clasp closure instead. She took the measurement and told me to leave the watch with the wordings I wanted to have engraved. She later called me that afternoon that the watch was ready and can be picked up anytime during open hours. When I came to pay, I was stunned that they were able to fit «till the end of time» across a less than 1 cm surface. Needless to say I was thrilled! Better yet, the charge was something like $ 20 or $ 40. I was budgeting about $ 100 because no one else can do it. I certainly was not going to get a $ 1,000 watch engraved at Things Remembered. I was beyond satisfied with the product and the speediness of the service. I highly recommend this establishment for all your fine jewelry engraving. They carry high end and one of a kind jewelry here too! I even joked to the rep that they need to charge more for their engaving because they’re the only ones who would do it. Hey supply in demand. Hopefully they’re not going to raise their engraving prices too much or too soon.

Great jewelers! Have brought multiple rings to be resized & a bracelet’s hinge to be replaced. Fair pricing, free cleaning and reasonable timing! No complaints!

Horrible Customer Service. I brought my wedding ring in to have the shank repaired a few months back and dealt with Hays. He told me it could be fixed without putting another shank on it. I was told I would receive a call when It was ready. That call did not come so I followed up with them and picked it up. After a few months, the fit was loose and there was entirely too much play in the shank. I took it back to Hays and he agreed and said they would fix it again. I received a call when it was ready; to my dismay, it was exactly in the same condition as when I dropped it off a few days earlier. When I questioned Walter’s wife why it was not checked for a tight fit prior to picking it up, she got defensive with me. Hays then came out and took full responsibility for the situation and promised they would make it right, which I thanked him for doing. I then received a call later that day from his father, Walter, who was a total jerk on the phone with me and started to disparage the shank and how it was not done correctly to begin with, etc. He said he would speak to the jeweler and to give him 24 hours. He called and said the ring was ready to be picked up without explaining what was done. I had to ask and he was very short with me. Upon picking up the ring, a blonde lady waited on me and I told her I would probably need to speak with Hays, who saw me, nodded his head, and went back to working on the computer. I then received an eye roll from the lady when I asked for documentation that there was a warranty of one year from the second time it was fixed. DO NOT DO BUSINESS WITH THESE PEOPLE — THEY ARE CLUELESS ABOUT CUSTOMER SERVICE, NOT TO MENTION THE SHODDY REPAIR WORK.

Dropped off a bracelet to get cleaned. Great work, fair price. A family business, they seems to care about their customers

Pickens, Inc is a small, family-​owned & run business that provides the perfect personal touch when selecting/​creating your jewelry.
I went to Pickens to have them create a stackable ring to go with one I already had and model it after a friend’s beautiful Tiffany ring. I already had a piece of jewelry to provide the white gold & diamonds, but needed an expert jeweler to bring the piece to life. He did — it’s beautiful and was a gift to myself for completing my MBA.
I also purchased a beautiful diamond & black enamel Hildago ring from them at the same time, which was on sale and extremely reasonably priced!
I’ll be back when I’m ready to commemorate the next big occasion in my life, whatever & whenever that may be!

TAKE YOUR JEWELRY REPAIRS ELSEWHERE! This business is NOT to be trusted. They will tell you one price when you drop off your jewelry repairs, then when it is time for you to pick up your jewelry the price will be 30−40% higher than the original quote. If you refuse to pay the higher price, they won’t give you back your jewelry! What a scam! Do not fall for it like I did. Walter Pickens is a true scam artist.