Onyx Consulting

Used once before with success, but expensive. Took same laptop in last week, diagnosis was failing hard drive. Back-​up on computer. $ 250 to just retrieve data IF possible. 2 days of trying and was told they could not retrieve anything… referred me to specialty retrieval service company. Picked up computer and that night was able to start Windows in Safe Mode myself and copy all my files and data and save on external hard drive!!! I am a novice… do not even use a computer at my job and I could do what they could NOT! Bought hard drive at Best Buy ($ 50 less than price Onyx would charge) and took to a repair facility in Duluth recommended by co-​worker. $ 129 was all I paid for install new hard drive, re-​install Windows, and repair faulty key. Will NOT go back to Onxy again!

They’re AWESOME here! Amazing customer service and they always deliver exactly what I need for my computer (mac) I can’t say enough good stuff about this location. I never review places but felt like I had to share how great onyx is!

Excellent customer service from these folks.
I went in for an iphone repair, battery replacement.
Turns out the model was coverd by Apple warranty.
They kept me in the loop, and handled everything for me quickly and effectively.
Apple had the wrong serial number in their data base and the people at Onyx got on the phone with them and straightened it all out for me.
They could have charged me but instead were honest about it and did not even charge me for all the time and service they provided for me. I would definitly reccomend them and will go back should I need this type of service again.

A hidden gem tucked away in an inconvenient location, Onyx offers a multitude of computer solutions. You can buy some new or refurbished models, have your computer repaired and explained to you. The techs here know their computers and will advise you on how to keep in running better after your repair. They are less than a mile from me and I have never bothered to come here until one of my friends iMac broke one day. Repair took less than a few days.

I have seen advertising for Onyx dating back to the mid-​90s and they have always had a good reputation for computer work.
My first time working with them went ok, and went to 4-​stars due to the helpfulness and great communication from technician, Mike Stevens.
Originally, I emailed Onyx and told them about the issues I was experiencing with my second generation iMac. I was considering having a larger hard drive installed as well. I was hoping to get a ballpark estimate based on my detailed request — «but» — it turns out they don’t give estimates without having the computer brought in. («of course they don’t» — but a-​n-​y-​way).
Onyx’s hours are rather typical for most offices and this Northcrest location does not have any Saturday hours. I was able to get the computer dropped off during the week for diagnosis. I specifically asked for communication via email because I don’t want to be picking up the phone while at my worksite during the day (or on the road, yup I actually don’t talk on the phone while driving! Now you can stop being flabbergasted because its true). That email request was a bit difficult to handle (oddly) until I started to interface with Mr. Stevens.
Matt kept me up-​to-​date on the work being done and communicated expertly. He had to repair an abundance of «permissions» apparently (whatever the hell that is) and installed a larger hard drive. Onyx carries/​installs only Seagate and Western Digital hard drives at this time so those are your only choices. But now, the computer runs better than it has in 4 years.
This location of Onyx is in the Tucker area, not too far from 285 when you take the Chamblee-​Tucker exit and turn left at the light at Northcrest road. Onyx will be on your left.

I have been using Onyx Consulting and their staff as an invaluable resource for over 15 years. I would not trust my enterprise management to any other company after experiencing the level of service and competency Onyx has displayed for over a decade. I was skeptical, many years ago, when I was referred to Onyx for a Mac related computer issue, being that were located in Atlanta (not known as the Mecca of the computer world in the mid 90’s). My doubts were soon dispelled when they were able to quickly and efficiently solve my problem, without destroying my data, for a low price. Ever since then, our business relationship has grown, and they have never disappointed, any step of the way. If you are in need of computer services personally or for your business, you absolutely cannot go wrong with Onyx.

I have a iMac that suddenly went out. Took it to Apple store and they singled out that the problem was the hard drive. I had not backed up any of my data onto external hard drive so I was nervous about ever getting any of that data back (i.e.: Pictures/​movies of the kids, important documents, etc.). I was given one suggestion from the folks at Apple /​Northpoint Mall, which was Onyx Consulting. Took it up there and during the Snowpocolypse 2014, they were still able to work on it and provide me my iMac with newly installed hard drive and saved images/​videos/​documents from my failed hard drive. Daniel was the Onyx IT guy that I spoke with and he communicated with me numerous times to inform me of where he was in the process. Very knowledgeable and professional. Not done as quick as I would prefer, but it was done correctly and for a lot less money versus going to one of those clean room hardware recovery places that quoted recovery at around $ 2,000. Daniel from Onyx got the job done right for $ 250 for the recovery and approx $ 220 for labor and parts to do hard drive replacement. I would highly recommend them to anyone. I am a happy customer and if anything were to occur again regarding my computers, I will definitely take them here.

I took my three year old MacBook in to get a larger hard drive since my current one is pretty much full with music and photos. I was very satisfied with the customer service and quality of their work.
I dealt with Josh the whole time, initially calling in to find out about the size and price of their hard drives, I believe he was the tech that worked on it as well. Everything he said was accurate and he quoted me the right price too. They also replaced the casing of the computer as well, which would probably have taken days to get done at an Apple store considering how busy they are.
Overall I was very impressed by their product knowledge and customer service and would definitely recommend them. Won’t be my last time dealing with Onyx.

These guys are smart and helpful. I needed a ram upgrade from my MAC and a new external hard drive. The Onyx crew fixed me up in minutes. They offered suggestions, the options and a variety of price points.

Terrible
I took my MacBook here after grabbing the screen and leaving a thumb size bruise on it.
Onyx replaces it for a little over $ 300.
Less than 18 months later the screen goes out. I decide to take it to the professionals at Mac. But they won’t replace an after market part.
So reluctantly I take it back to Onyx thinking they will probably replace it for free or cut me a break. I was wrong. They wanted to charge me full price again which was a lot mrs than Mac was going to do it for ($ 200). The guy actually said that it wasn’t their fault that a lightning strike could have caused a power surge that fried my screen… Sure. Nothing has ever gone wrong with my Mac but a bolt of lighting strikes it and breaks the one part that onyx installed.
If you want substandard parts for a higher price than the expert at Mac charge than this is the place for you. If thats not enough, you can count on rude employees.

Simply put, I won’t take a computer — Mac OR PC – anywhere else. I try to buy there, too. Customer service means a lot. These guys are the best, bar none.

I found doing business with Onyx to be a win win situation.
Believe it or not, I DON’T have a Mac.
I decided to donate my Compaq (at least 5 yrs old) that crashed on me. Since they have a foundation that helps woman/​children in abuse situations, I was able to receive a tax deduction for this donation. I then purchased one of their refurbished HP Pavilion laptops at a much better price than the Office Depot, etc, and I’m very pleased, not had the first problem with it.

My Mac just stopped opening applications and I thought I had to go to make an appointment with the Apple Genius Bar to get service and we all know that it takes forever. However, a good friend of mine referred me to Onyx Consulting and I was able to go there first thing in the AM. They diagnosed and fixed in less than a week. And they even suggested some other things that I should do to have my system run better and faster.
Imagine that, a service where you can take your MacBook and not have to make an appointment?
Great customer service, very knowledgeable staff and great location (the Decatur store). Did I mention that they are heavily involved in charity as well?

I bought my first Mac from Onyx in 2007. After a few years of learning on a PC I wanted to switch to a Mac. Being older (82) than most computer users, I was reluctant to go t o the Apple Store. Was fearful of dealing with a techi who couldn’t come down to my level of computer knowledge. A friend referred me to Onyx. After some e-​mail back and forth I went to Onyx and with no high pressure sales efforts, bought my iMac. They quickly and flawlessly transferred files and installed programs.
Recently, when I had a hard drive failure and some other problems, I came to appreciate their policy of free expediting for service to those who had bought their computer from them. They started immediately and Christo gave me progress updates and explanations that I could understand. I’ve found their people to be very responsive, courteous and professional – and not at a premium price.
i’ve used a lot of service companies in all categories over my many years and have never had a better experience than with Onyx Consulting.

I had a wonderful experience at Onyx. My 4 year old mac needed a new hard drive, and the Apple store sent me here since it would be both cheaper and faster.
I was able to expedite my repairs, choose the HD that I wanted, and get all my questions answered. Both of the employees I worked with were very patient with me, and answered all my questions, even giving me step-​by-​step instructions for restoring my computer from my external HD.
The repairs didn’t take as long as I had expected, and I was definitely relieved to get it back so quickly! And compared to the repairs at Apple (since my AppleCare had expired by now), it was a lot less expensive.
My only complaint is that they aren’t open on the weekends, so if you dropped off too late in the week it could mean a weekend without the computer, but that won’t stop me from coming back if I need anything.

Well, you know what they say. Once you go Mac, you never go back! Yes, i drank the «kool-​aid» and it is Apple flavored. I don’t think i will ever buy another PC again. I have had my PowerBook G4 for a few years now and i don’t think i can live with out it. So, when it started acting like it had sugar in the tank (ya’ know…“funny”) i knew something was really wrong because i have never had a problem with this machine. Well, the problem was that my computer was out of date for my current needs; not enough RAM and not enough storage.
I suppose I could have gotten rid of the 50 (or so) gigs of music or some of the other stuff causing the problem. Or even better yet I could have just bought a new MacBook Pro for $ 2,500…nah!
I decided to go to Onyx Consulting, Inc to ‘upgrade.’ They made it really easy; they immediately told me what was going on and gave me clear options that kept more money in my pocket. The guy I talked to was extremely knowledgeable and he was able to get my computer back to me much sooner than expected.
Good customer service
Prompt service
They know Mac
Reasonably priced
…yeah, I would go back… to Onyx;-D