Natural Body Spa & Shop

I guess I forgot this and went back and had the same chipping experience, and the technician wasn’t the friendliest. I only remembered actually after rereading old review. I will hopefully remember before I make this mistake the 3^rd time.

Hello Brook haven,
I just want to say that I don’t never do reviews at all. I have been getting services from this location for some time now. I also get services from Spa Sydell as well. Natural Body has went down big time horrible customer service it remind me of Spa Sydell. Also these company’s need to stop hiring the same staff from Spa Sydell. The turn over rate has to be high at both spas. What use to separate Natural Body Spa from others is great customer service and relaxation. They need to look into better management period. I came in on Saturday to see Mrs. Janice for my nails and I was told that she has left the company. I found out later that she was let go shame on management who fires a 60 year lady … The employees seem to be very angry and mean. Soon I will be looking to get my services done from the Asians Day Spas. Now we all know that half of their staff don’t have a license or speak English. I rather risk it instead of giving my money to a bad business. Shame on you NATURAL BODY SPA in Brook Haven!

I’ve been a customer here for 3.5 years since moving into the neighborhood. I have noticed that it has really gone downhill. The nail room went from a large room where I could get my pedicures to a small uncomfortable boxed in area. The staff turnover rate is out of control. Whenever I request a specific massage therapist, they no longer work there. I used to get reminder calls for my appointments, but that has not happened in quite a while. The relaxation area is anything but relaxing, as employees are always walking through, it’s compact and not Zen-​like at all! The overall tone of the spa is tense and my last visit made me feel very uncomfortable. A woman was belittling one of the employees in the front lobby. I was waiting to be checked out, but was forced to wait while this went on for about 20 minutes. When I found out that the woman that was arguing with the employee was the spa director, I made sure it was my last visit. Anyone who is that rude to their employees cannot possibly run a Zen-​like spa. I will never go back there.

I don’t normally write reviews, but I had to. I had a pedicure with Janice and she was terrible. She needs an eye exam. My polish was poorly applied and she honestly gives the impression that she does not like her job! She had a condescending tone in her voice and was sighing every time I explain that I was 9 months pregnant and the chair was too far back and that I needed some pillows or have the chair adjusted. She simply said she could not bend down further so I had to lay back! Horrible customer service! Do not go here for a pedicure!

Brought my mother here for a facial in May and she loved it and is still talking about it months later. So when I was looking for a place for a couples massage, I naturally turned here. I have gotten massages at some of the places off groupon and always land up disappointed. While Natural Body is pricey, you get what you pay for. It was fantastic. My husband had never had a massage before and he was impressed. It is a very professional and relaxing environment. Stephanie was my masseuse, who was fantastic and listened to my requests about pressure. Genel (I think) was my husband’s therapist who he said was great.

Stephanie is freaking incredible here. She’s a massage therapist and is great with deep tissue. I’m a licensed massage therapist myself and always need a good fix, but am very picky with whom I allow to work on me. I go to her at least twice a month if not more. sorry… Guilty
90 minute is the best if you can afford it. #stephanieatnaturalbodybrookhaven

Sheila was great! Most of the massages I’ve had, there was something in them that didn’t feel good. With Sheila, she hit every spot perfectly! On time, relaxing spa and nice lady!

So I just had the most fantastic massage ever in life. Zeppelin was my masseuse, and when I arrived I had several, several knots and lots of tension in my shoulder and back area. 60 minutes later, I do not believe that there is a knot left in my body. I have never felt more relaxed. Zeppelin receives 5 stars for his work, but four stars for the establishment itself. I would think that at this price point we’d get more than a baby plastic cup of water (the kind that you rinse your mouth out with after brushing, hmph). Other places that charge less for massage service will serve a glass of wine or cucumber water at the very least. If I return it will be for Zeppelin. Please consider upgrading your beverage offerings.

For the second time in a row, they claim the therapist never showed up. Of course, they didn’t realize until 15 minutes after my appointment was supposed to have started. Once was excusable, but twice is simply unacceptable. No one called in advance, so I wasted my time and fuel getting there (not that close). Their response — «we didn’t notice she hadn’t shown up.»

I will not be going back and I don’t recommend this spa. Customer service was terrible. Janice, who did my pedicure was terrible. She act like she didn’t want to be there doing my pedicure. She moaned and groaned making sounds out-​loud with her voice. She sighed loudly many times (breathing hard like she did not want to be there) I couldn’t tell if she was sick. Janice did a rush job on my pedicure. She finished quickly. It wasn’t relaxing spa experience at all.
From the very beginning Janice acted like she didn’t want to be there with the sighing, moaning and groaning out-​loud. When I got there, she grabbed a bowl of water that was already sitting in the sink. She told me to place my feet in it. I told her the water was cold. She said with her «i don’t want to be here» smart tone of voice a large sigh to follow, «well, give me a minute». Afterwards she did a deep breath sigh. I felt like she was saying, «you are bothering me». Janice came over and pour a small pitcher of hot water in the large bowl. Which did not affect the temperature at all. Throughout this time, she sighed, moaned, and groaned. I wondered was this real? Is she sick or something. Janice left my feet sitting in the cold water while she disappeared for about 15 minutes. I was looking at my watch wondering when was she going to return.
Janice finally sat down, sighed, and moaned out-​loud. I thought to my self, «is she sick?’ Or does she just not want to be here. It felt like she was rudely telling me she did not feel like doing my feet. This was very unprofessional for a spa. I felt very uncomfortable and wanted to get up and go to the regular «nail» shop across the street. But I had just been told by the lady at the desk when I asked about rescheduling my appointment, that if you cancel, they’ll charge you a penalty. I thought I’d come to a spa for a better experience. But you’ll get a better experience than this from a regular nail shop that you can find on any corner or strip mall.
When Janice let my seat too far back so that my head and back were of even level. I asked her could she elevate my head a little. She lift me up a little, then complained with an attitude that she can’t do my toenails like that. Then, without asking, she plopped my chair back again. Mind you, my feet were still far up in the air, I just needed the chair lift slightly so my head would be slightly elevated. I told her I can’t have my head that far back. She did her usual deep sighing and let the seat slightly up again. Janice did a rush job. You can tell she did not want to be there and just wanted to get the pedicure over with.
This was my third time there. The first time I visited this spa, I had Jocelyn who was very nice and did a good job on my facial and feet. In the very beginning of my recent pedicure, when I asked Janice was Jocelyn there, Janice responded in a sarcastic tone, Oh you mean the one the talks a lot. Janice seems to have a chip on her shoulders. On my 2^nd visit, an Asian woman did my pedicure. She was kind of rough. She really didn’t give me that spa like feel. I thought the bad experience from the 2^nd visit was just a fluke. But after my 3^rd horrible experience with the hard sighing, moaning and groaning from Janice, I will not be back to waste my money.

I’ve had two really good massages here. The first one was with Melissa and the second one was with Michelle. They both did a really good job focusing on the areas that needed the most work. Both explained things to me and answered my questions. I don’t go to this salon often due to the cost but I’m always happy when I do. They have a great atmosphere, calming and fragrances are relaxing. I’d recommended this to anyone who wants to splurge!

I got a facial with Kim and it was wonderful. She clearly knows what she’s doing. Her neck and scalp massages are to die for! The only reason I didn’t give 5 stars is because of the price…$ 140 including a tip is a bit steep for me, but it was worth it nonetheless!

I got a gift card for Christmas from my family, so I booked an appointment at the Brookhaven location for a facial and massage.
As I left my apartment, I googled «Natural Body Spa Brookhaven» on my phone, and it gave me the Buckhead address. So I fight traffic around Buckhead on a Saturday afternoon, show up, and of course I’m not in their system. The Buckhead receptionist says to me «oh yeah, this happens all the time.» Once it’s figured out that I’m at the wrong location, I call Brookhaven and explain to them, and the receptionist was very nice about it.
I realize this was definitely my error, but the fact that I’m not the only person that has done this leads me to think it would be best for the receptionists to confirm the address with the client when booking the appointment!
I show up 30 minutes late, because it takes 30 minutes to go 3 miles around Buckhead, and all I have time for is an express facial and a massage. Kim did my facial, who was very nice, but she didn’t explain anything during my facial. She didn’t ask me anything, like what products I use, how do I take care of my skin… nothing. It was totally silent. She was cleaning, exfoliating, steaming, and moisturizing my face but I had no clue about what products she was using and why.
I had a massage with Courtney afterwards and it was great! I actually fell asleep for a little while during my leg massage, which I rarely do since it’s hard for me to relax sometimes.
I probably won’t go back here because there really isn’t a location that convenient to where I live in Sandy Springs. And I wasn’t wowed by the facial. If I get another gift card, then maybe.

With all the stress of daily life, a girl’s got to treat herself to some relaxation some times. When those times occur I go here. After you check in they bring you back into the waiting area and offer up some tea or water. Take the tea, it’s really good. Now sometimes there may be people in this area that forget that we’re all here for the same reason — some calm, quiet time from the busy, loud Atlanta streets, but the staff here will nicely tell those people to quiet down. Then your service provider will retrieve you and bring you into the room for your service. All the lights in the spa are dim and there is low playing music in the background. I’ve always had a relaxing experience. My fave is the pedicures here. They provide you with a heated & scented neck pillow while you enjoy the pampering. And the chairs you lay down in while they take care of your toes are quite comfy. Bring a book, lay back and enjoy! The pedicures are a little pricier than other nail salons nearby, but it’s worth the extra pampering and the cleanliness here!
Definitely make an appointment ASAP!

OMG: Edward. If you want a sports massage, ask for him.
On a whim, with a pregnant cousin in town seeking a pregnancy massage, I called Brookhaven because a) they were open 30 minutes earlier than the Buckhead spa (my usual go-​to) and b) I’d been there for other services and had a good experience. We were lucky to get two massages that morning, so off we went.
Side note: my cousin loved her pregnancy massage from Ursala. Apparently my cousin loves firmer massages, but said since she’s pregnant, it’s as if therapists are afraid to touch her. Not Ursala. She said she wished she could just stay here until her baby is born, and see Ursala every week.
As for me, I’d booked a massage because I’d been having neck (bone spur) and shoulder pain (frozen shoulder). Three weeks of PT, a couple of cortisone shots, prescription topical cream, and some heavy-​duty NSAIDs, and I was making it through the day, but was still in pain. When I made the appointment, I didn’t ask for a specific type of massage, just first spot available.
I got Edward. Edward does sports/​deep tissue type massages. It was my first one. He asked me if there was any particular area I wanted to focus on or that he needed to know about, then he explained his style of massage was a bit different. He talked during it, explaining what he was doing and why (so if you’re looking for a silent massage, tell him that, otherwise, he will talk). It hurt in some places, I won’t lie. I ached all the next day. Then after that… my neck pain is nearly all gone. My shoulder is looser. I’ve stopped the NSAIDs.
He asked if I had a bit more time than an hour (what I’d booked) as he wanted to finish. We went 20 minutes past the hour slot, but he didn’t charge me for it. He showed me some exercises I could try when I woke up in the morning to stretch my shoulders since I sleep on my side with my arm locked up underneath my head.
And it’s been five days since the massage. I don’t know how long the effects will last, but I’m enjoying it while it does.
I won’t always get one of those type of massages, because let’s face it: I like the relaxing, soothing ones best. But this was the right type of massage for me at this particular time, and I will keep in Edward in mind if the pain creeps back or if I have similar pain in the future.

I purchased a package, which included an exfoliating treatment, massage, and facial. The cost was $ 230 but when I went to pay imagine my surprise when I was told the total was $ 260. The technician upgraded me to a more expensive facial, not bothering to tell me that it would cost an additional $ 30. When I told the front desk person that I was never informed about the upgrade cost for my facial, she very kindly took the extra $ 30 off my bill. I was very appreciative of that fact, but I was upset that the technician said nothing to me.
As for the services, I didn’t care that much for my facial. I have only had one facial before, and told her this, but she didn’t tell me anything about what was going on during the experience. All of a sudden I would feel liquids plopped on my face, or a hot towel dropped on my neck and upper chest with no warning whatsoever. At one point I was so startled that I know I actually braced myself on the table but she didn’t seem to notice whatsoever.
However, my exfoliation and massage were first rate. I had Sandy for both of these treatments, and she was absolutely wonderful. She explained everything that was going on before she did it, and made sure I felt completely at ease during the entire treatment. Her massage was wonderful. She was able to work out kinks in my neck and shoulders without having to dig her fingers in.
The location is beautiful and I would just caution you to beware about sneaky upgrades. Also, the package isn’t really a deal… it’s the same price that you would pay for each service individually.

I travel a lot for work so making a stop to get a massage was much needed after a very long flight from SJ.
The reason for rating it a 1 is purely due to my massage… and here’s why:
1. The person that did my massage was Unpleasant and not welcoming — so bad that I don’t even remember the lady’s name!
2. She didn’t talk much before starting my massage… it’s not my first time getting a massage but it was my first time there… so having her ask me what areas I wanted to focus on would have been nice
3. During the massage, I felt like dying! It was no where near relaxing! She has heavy hands and she was totally using all her body weight throughout my massage! It was so uncomfortable that I jerked a few times! Especially when she started applying pressure to my ribs! I’ve never had a massage where they actually rub around your rib cage! I was totally having a «KILL ME NOW» massage session!
4. Incomplete massage — it was suppose to be a 1 hour massage… ok so why did she only massage half of my body for 1 hour and only applied lotion to one of my legs??? she all of a sudden stops and says «sorry I couldn’t finish your other leg and side, I had to focued more on your shoulders so we ran out of time»…at that point I didn’t know if I should get up and flip a switch or just not say anything and not tip her??? This is why I say it would have been nice if she actually asked me if I wanted her to focus my 1 hour in a specific area. FAIL! I probably should have said something as well… but that didn’t cross my mind since I was brain dead from my fligh.
I don’t want to say this isn’t a place I would recommend since I’ve only been here once and it’s not like its a restaurant where if the food was bad I would say don’t go here. I probably would come here again to try someone else… but it’s not going to be anytime soon!
Other than that the ladies at the front desk were nice and pleasant. The waiting area is very tiny… it’s about 3 – 5 customers… but then again you can really expect for something big and fancy since it is a little day spa. If you’re wondering if I tipped her, I did. I am a firm believer a tipping because that’s what some workers depend on for income, not to say she does, but still… it wasn’t as much as I would give for a «relaxing» massage, but I dont believe I shady about it either… I would say the $ 20 that I left her was fair.
If I ever remember her name, I’ll update my post, =)

I’ve always had consistently good service when I’ve come here. I’ve been here for facials and massages. I have not been to any of the other locations, so I can’t compare and contrast.
Recently, I had a facial with Jennifer G. who was very attentive regarding my skin. I expressed my concerns about extractions and clogged pores, and she suggested a different facial than the one I had booked. She also noted that it was a $ 10 price difference. I appreciated that, and I opted for the more tailored products. Jennifer let me know what she was doing during each step of the facial without being overly talkative (making the facial relaxing). She is so nice! Extractions were not painful but still thorough. I will definitely be booking my next facial with Jennifer G. again.
The check-​in and check-​out processes were quick and easy even for a Saturday. Parking was not an issue either.

After a super long 24+ hour travel day (including one 14 hour flight and one 5 hour flight), my hubby was fantastic enough to book me a 1.5 hour massage at Natural Body Spa to work out the kinks and tension from sitting in economy class that long.
I was a little late as jet-​lag caused me to over-​sleep. No chastising here — I was immediately whisked away to Jennifer, my masseuse. She carefully listened to all I had to say about where I had tension plus my previous 24+ hours of horrifically cramped travel. Jennifer was an incredibly skilled masseuse who lived up to her promise to make me feel better. I will definitely go back! Plus, even though I was a late, I still got my full 1.5 hour massage time. For that, Natural Body gets an A+!
The massage table was heated and super comfy with just the right pillows and comfy sheets. I also found the head pillow comfortable, which I almost never do.
Is this the nicest spa I’ve ever been to? No. However, I really felt like I received personalized service.
Natural Body runs specials on their website (for example, the 1.5 hour massage is currently 15% off). Definitely worth it!!! Pamper yourself with a massage here and a mani/​pedi next door and you will have the recipe for a perfect day.

This place is so HOT, it might be the reason the city is sometimes called Hotlanta. You lie on a heated pad for your massage, they use heated towels on your back (and your hands and feet during the mani-​pedi), they provide you a heated neck pillow during the pedicure, they soak your feet in super hot water, and the a/​c in the nail bar area doesn’t work so well, making everyone a little hot (in a good way).
I came back here three times in one day: first to get a 90-​minute massage which was a gift, then to get a mani-​pedi, then to get a gift for the person who gave me a gift of the massage that brought me in here in the first place.
The staff are all very friendly and helpful and will offer you water and tea. You simply must have some ginger tea. It is divine.
Aside from the exfoliating cream and the hot towel, the manicure was not much different than a regular manicure (and it’s really annoying to have to sit up straight at the nail bar) but the pedicure is definitely a spa-​like experience.
The shop also had some items on sale which are good values, and they have a frequent visitor program (which is very chintzy because 8 visits only gets you $ 10 off a service of $ 50 or more.)