Massage Envy

I was a member here for over 3 years and racked up 18 credits or unused massages. I cancelled my membership believing I had a year to use my credits. The girl on the phone didn’t know the answer and said management would call me back. I forgot and realized 2 months later they never called me back– my fault. I called again today and was told I only had 30 days to use my credit. I explained that I never received a call back last time I called. Management will have to call me back Monday and right now it’s Friday. I bet money they don’t call. If they do, I’m sure the comment will be sorry, your out of luck. No wonder there are class action lawsuits. I enjoyed my massages when I got them. However I chose to go to other locations as this location didn’t seem well run. My perception is correct based upon my waiting for «management «to return my call.

Massage therapists are great. Price is great. Front desk staff is great. The business end of the deal is horrible. I’ve had too many issues over the last 2 years that I finally cancelled my contract. Too many to list. But, I’m very organized, never late, and have perfect credit. So my review is credible.

I don’t know if it’s good or bad to say but this is the first time I’ve gotten a massage. Got a gift certificate awhile ago and i finally got a chance to put it to good use. The staff was very helpful and put my mind at ease. The masseuse will tailor there touch to your liking as soft or hard as soft as you can bare. My hour massage flew by & I think i’d even come back. I haven’t tried the other locations but this one is pretty good.

I can’t say enough wonderful things about this place. I’m from SF, work in the wellness industry, and have been in the high end spa business for fifteen years. Needless to say, I know my stuff. From the time I scheduled my appointment to the time I left, my experience was superb! Johnny Cash the manager (yes that’s his real name) was an absolute gem. He was professional, accommodating, helpful, and most notably, kind. His attention to detail and professionalism is something that I expect from high end resort and spa customer service providers, not necessarily from a massage envy. My massage therapist David was excellent. Very attune, good pressure, thorough, and an all around great body worker. The facility was clean, staff was attentive and friendly, and everyone overall seemed to enjoy working there. That in itself says A LOT! I would highly recommend this establishment to anyone looking for a great massage in a clean, well staffed, professional spa.

They ALWAYS short my time. They start late and then still stop at :50 min on the hour! Don’t ever get a 1.5 hour because it won’t equate to the time you think you get… They only offer 75 minutes and then you may just get 70 out of your massage therapist.

I can’t say that i’ve always had a 5 star experience at this location, but I can today! The reception team didn’t place any pressure on me to buy anything additional (like i feel they sometimes can do) and they were pleasant and helpful today. I had Lanore and she was wonderful. She was the right mix of professional and friendly, and I felt like I got way more bang for my buck with her compared to past massages. I will be coming back for Lanore again. Thank you for a nice morning!

I got a gift certificate to Massage Envy back in September of 2013. Because I had a major surgery shortly after I was not able to use it for a while. This location didn’t give me any hassle when trying to redeem my certificate (I cannot say the same for the Windy Hill location). Angel was my therapist and she was AWESOME. She even offered to start working with me on my scar from my surgery. After my appt, I signed up for the monthly package. I can’t wait to start seeing Angel every month.

Massage therapist great, service and business is terrible. The first time I stepped foot in this location, there was an argument going on with a customer feeling they had been communicated to incorrectly for charges and there was nothing they were going to do to acccomodate. I ended up signing for 6 sessions. This week, my purse was stolen while on my last day in Peru, I was not able to return as planned. I had an appt the day I got back, I called immediately and requested to change the time to the next day due to having so many things to handle with stolen passport, license etc. They said they weren’t sure and didn’t give a straight answer on the phone. While next door at the wireless store trying to get my phone replaced, I went to get a status at 3pm, I was told that they could get me in with another therapist at 4. Like I had nothing better to do than to wait til 4 but I did. Then, yet another clerk says now that I was told wrong and if they can’t fill the later appt I had, they would charge me 50% in addition to the 4pm they gave me. This is the worst dealing in customer service I have seen, here I am in a Spa yelling at them and so angry I could spit. They screwed up b/​c of their lack of knowledge and ability to just give me an answer. So I wasted a precious hour of my salary on them. Please be careful!!!
I will not be going back to this location.

This was a birthday gift to me.
Upon arrival we were greeted in a friendly way.
My gift was an 1hour message & sugar footscrub!
I had a good time.
She wasn’t afraid of my body
I am overweight & some people are hesitant to do it.
Well she was working all of my rolls and fat I love it!
I would go back to this location

I know everyone says this, but I really wish I didn’t have to give them even 1 star b/​c there was absolutely nothing star-​earning about my experience. I have been to this location twice. The first time, over a year ago, was a really pleasant experience and Janina was a great massage therapist. I’m not sure what changed, but I had a vastly different experience last week… Unprofessional, not relaxing and Cheryl was by and large the WORST massage therapist I have ever experienced. AWFUL! I can’t afford massages all the time, so I get this opportunity once, maybe twice a year, and this was beyond disappointing. I will not be back, and I will think very hard about going to any Massage Envy in the future after this experience. Don’t waste your money!

Rip-​off & unprofessional!
I was one of the suckers who bought paid membership at this location. At the year mark, my contract was up and I decided to cancel membership. I called and wrote the location’s manager to do so. They continued to bill me for about 3 months afterwards even though I had sent a written cancellation and called each month to notify them of their error. It got to the point where I was ready to cancel my credit card as a last ditch means to stop the auto-​billing.
To make matters worse, after they finally processed the cancellation, they tell me I have four unused 1 hour massage credits left on my account for which I have already paid for. So today I call to schedule a massage and am told my credits have expired! Apparently you have 30 days max to use up your contract credits before you lose what you have already PAID for. Not only was I never told this, but if that is their policy, they should at least send you gift certificates for the equivalent of the credits so you can at least get what you paid for.
This is the worst fast-​food discount chain of massage/​aesthetics businesses out there. Save yourself the hassle of dealing with their unprofessional customer-​no-​service and go to a real spa instead. Never again will I ever buy membership at this or any other Massage Envy location.

I’ve been to this location twice, as a result of two birthday gift cards from my mama. Thanks Mom! Making an appointment is easy, since you can do it right on their website. They’ll call you to confirm the time. I confirmed for 1:45pm (or so I thought) but my appointment reminder drone said I was scheduled for 2pm. No harm, since that’s what I’d asked for anyway.
You fill out a brief questionnaire about your stress needs, health history, and how/​where you are okay being touched. This time around, I was really just there to use my gift card and relax, so I didn’t have any particular spots I needed focusing on.
They take you to a back waiting room, which is dark and has marketing material on the television about all of their happy customers. Barf. Leave the TV out if I’m supposed to relax… The therapist came very quickly, thankfully, and brought me to the private room. We sat and chatted briefly about my job, stress levels, exercise schedule, then she left so I could get undressed. They leave it up to you how much you want to take off.
My massage therapist, Jayelle, was really good. She had the perfect touch, bordering on light enough for me to fall asleep at times, but digging into sore spots at others. There were a few points where it literally felt like she was pulling something out of my body, as strange as that sounds. She massaged me into relaxation for 50 minutes, then gave me time to get up and get dressed. My body was slick with oil, but it actually felt great, so I didn’t mind.
The last time I visited, they were hardcore about trying to get me to commit to a membership. This time, I quickly told him I couldn’t afford it and wasn’t interested, and there was no further discussion.
My biggest complaint is that the walls here are incredibly thin. At first, I thought the music was too loud for my tastes, but then I realized the intent is probably to cover some of the outside noise. I heard people talking in the halls and neighboring rooms all throughout the session. It definitely pulled me out of my trance and reminded me that I was in a chain, not a high level salon. It was also quite cold in the room. As a result, the therapist’s hands felt so warm and amazing, but being uncovered made me shiver a little.
The massage was lovely, but I probably wouldn’t come back on my own dime.