Mac-N-Jac Hand Cleaners & Launderers

Do NOT, I repeat DO NOT use this dry cleaning service! I took my wedding dress and veil to be dry cleaned. I was hesitant in having my veil dry cleaned but because I purchased both from a sample sale I agreed to allow her to clean it. When I picked up the dress everything seemed fine, but this company completely destroyed my veil!!! The silk organza, which lined the veil was completely frayed around the entire veil! When I brought it to their attention, they said that they could repair it, but when I came to pick it up, my $ 400 veil was further damaged due to cheap seamstress work! They attempted to remove the damaged lining and replace it with poor, uneven stitching, and less than quality fabric. When I further complained stating the quality of my veil was destroyed the owner refused to refund or replace my veil! All that I ask when patronizing a business is that I receive quality customer service, and when you’ve made an error, simply do the right thing! Knowing that they destroyed my veil, they did not have the decency to rectify the matter honorably… My wedding 1 month away, I’m now out of $ 475 (cost + charge to clean) and I am without a veil because I refuse to walk down the aisle with the piece of crap Mac-​N-​Jac reduced my veil to!!! Stay AWAY, stay far AWAY from this business because at the end of the day, they will screw you!

I live in the area and was happy to find such a great cleaner close by! Perfect for quick drop off and pick up as it’s right off Ponce, about a block past the old City Hall East (soon to be Ponce City Market), so it’s pretty convenient if Ponce is on your daily commute. They’ve been my go-​to cleaner for my business attire, my comforters, and winter woollies… and I feel like they do a good job of replacing buttons if necessary and ensuring to use the right amount of starch. They also send me text messages when my stuff is ready, so makes it easy to plan when to pick up! Always friendly and prompt with service.