LUXE Limousines

Booked a limo, paid more because we were told the gratuity was included, booked for 11:30 pm arrival, called 5 times the day of the party because we had not heard from the company or received any confirmation-​no response to calls. Left messages, no call. At 11:30 no limo, we called and no answer, finally after midnight when we reached someone they said that the party using the limo was running behind schedule and they were coming late! But we could cancel the reservation, how on earth were we supposed to get another ride at that time of night!
Finally got picked up around 12:30am an hour late. When the limo got there it had drinks still in the cup holders and the limo was dirty. When we called to complain we were hung up on and they acted as if we were an inconvenience. Don’t know how you can run a business like this. In addition the driver told them that the tip was not included and they owed him money. My usual limo costs $ 70 less but they were not available that night so we paid far more for less service, a late limo that interfered with our plans, and not even cleaned up from the last passengers.
Ridiculous. I won’t be using them again.

They do not return calls or e-​mails promptly. Just lost what would have been frequent repeat business. Ridiculous.

Couldn’t pass up the price on google offers for two way trip to the airport. Purchased the coupon and called to make a reservation. I was told after the reservation was made that a fixed charge of $ 30 for tax and gratuity needed to be charge. Never mentioned in the coupon.
I was scheduled to be picked up at 11:30am. I arrived around 11:25am and I was expecting someone with my name to greet me in baggage claim. No such luck. I called the driver and did not get an answer. Called the company, no answer. I was becoming frustrated when the driver called me at 11:45 and told me he had been waiting in the limo waiting area. We picked out a meeting spot and he told me he’d be there in two minutes. Expecting him to be there I waited in the Atlanta heat for 10 minutes for him to finally arrive. I loaded my own bags in the trunk and my girlfriend and I opened our own doors.
Upon getting into the vehicle, I noticed crumbs on the front passenger seat and a McDonalds bag. I assume he was late because he was busy picking up and munching down his breakfast at 11:30am. The vehicle was very nice but not very clean.
We finally reached our destination and this time the driver did open the door for me and also unloaded the bags to the curb. Taking a good look at the driver, his shirt was hanging out with his boxers as well. Not very well kept.
I myself will never be fooled by this coupon ever again and never pay full price for this kind of service. I expected a lot more for what I paid. I could have gotten the same service from a cab for half the price.
For future users, if you are expecting a high class limo service, this is not the company for you. If you don’t mind tardiness and a more laid back/​lazy service then this is for you.

I couldn’t resist the price that was being on groupon from Luxe Limousines that I had to take them up on their offer. I was concerned that you get what you pay for; however, I am pleasantly surprised. I used them for an airport pickup after a honeymoon. The driver was pleasant, courteous, and professional. We were picked up on time in a very plush Mercedes.
I will be using them again.