Jiffy Lube

Disappointing experience here for an oil change. The price of an oil change was not listed anywhere and I can see why since it ended up being over $ 50 for a basic oil change. Kept trying to get me to upgrade my purchase. And the thing that really got me was that they left some oil residue on my door handle. Despite the convience I’ll go elsewhere for my next oil change.

Employees are friendly but I went in to get an emissions test and it took them 30 min… I was the only customer there!
I would have appreciated if they were a little speedier and aware of a customers time but they were all very nice and even had fresh coffee and a clean waiting area.

This is the worst experience I have had. They tell you 15 minutes then get an attitude when you ask at the hour and a half mark why your car isn’t done. At this point I could have changed the oil myself.

I have visited this Jiffy Lube station several times over the past few years. The employees are very friendly and professional and make an oil change experience very pleasant. I was going to use a Groupon but the supervisor advised me that a standard service without tire rotation (which is all that I needed) would actually be less expensive. It is refreshing to see a large company invest in employee training like this. Great experience.

I wish I could give them 0 stars. Terrible! Said there would be a 5 – 10 minute wait for emissions test. Still not ready after 30 minutes. Don’t come here.

I bought the Jiffy Lube groupon and was very excited to have a clean car and a good oil change. That did NOT happen. I brought my car in and I sat down in the waiting room where they tell me they are worried about doing a tire rotation because of how old my car is. (my car is older and I did live in Michigan so there is a little dry rot, I’ll give them that). So I asked if I could the get a discounted price because the tire rotation made up a good portion of the price for the groupon. They said no, but that was able to bring another car in for that tire rotation. I told them that I couldn’t do it today but he insisted that I could. I could not because I had to work so after that misunderstanding he said I could bring in another car another day. Okay fine.
30 minutes later they tell me that I still have a remaining balance after the groupon without even having a tire rotation done. Ha… I had to argue for a good few minutes to get that fee taken off. Then I head out to my car and Drive away because I am so angry at the rude service I received. I get home and noticed that they said that they had checked the lights in my car. which they did not because two were out and needed to be replaced. They also said on my receipt that they had cleaned all exterior windows… they did not.
Needless to say I won’t be returning to Jiffy Lube with my other car with or without a groupon. Bummer.

Do NOT buy the Jiffy Lube groupon! They are the only groupon that I’ve ever had to pay additional tax/​fees for at check out. When you buy a groupon that’s it, you paid have a nice day not at Jiffy Lube be wary as they do not indicate that they will charge you more on their site. When I called the corporate office mr manager in charge said he wasn’t going to change the groupon web site and he could send an email to his boss about it…
This is my second time to jiffy lube because my first visit was over a decade ago and my 74 vw bug got a 20 $ oil change which resulted in a ceased engine the next day! I was stuck on the freeway 30 miles from my house on the way home from a graveyard shift at 2am! When I called them about it they said tough shit kid wasn’t our fault. There is one bolt on a vw bug, one! I hope my cars ok I took a chance and they still are fucking people over! Stay away from these corporate stooges!

I was so impressed today. I went to this jiffy lube location on a whim because I got my emissions testing done here and I though why not? The first guy to greet me was Johnny, opened my car door and welcomed me to Jiffy Lube. When he told me how much a standard oil change was I was umm sir I’m going to have to go get an oil change somewhere else lol. He said let me talk to the manager, the manager Scott came over and offered me $ 10 off! I said ok deal and they led me to the waiting room.
While in the waiting room I decided to check to see if they had any Unilocal reviews and holy wow, I was like omg I need to get out of here lol
Right as my anxiety started to kick in Scott came back and told me he found a leak in my oil pan EEEKKK!
When I was hesitant the manager Scott said the he is going to take a look himself and went to verify what the oil change tech was looking at. He came back and confirmed it was an oil pan leak.
I was like they are not working on my car lol but dang Scott seemed knowledgable about what the issue was and that all it was, was a piece of rubber that was wore out causing the leak and when he told me how much to fix it I was…“well I might give y’all a shot“
He told me it would take an hour but I didn’t have that kind of time then but I’m coming back to get it done next sat when I can spare an hour.
Anywho I paid and went go retrieve my car and there was good olé Johnny there with the door open, car vacuumed and do you know what Johnny did, he lined up all my shoes in my car (ladies you know the five pairs of shoes you keep in the front seat when u have to change from heels to flats LOL — I posted a pic)
That was so funny to me but it was well appreciated. The verdict is still out on my oil pan, I will post an update when I get my oil leaked repaired, but so far I have no complaints.

I’ve been to this location twice. The first time I went I had never had an oil change in the car that I was driving as I had recently purchased it. The lady at the counter told me that it was fine to use regular oil. I wouldn’t have minded if it needed synthetic but was happy that it could use something cheaper.
About a week later, I started noticing that when I was driving it felt a bit sluggish and that it would lose acceleration at times. I thought it was because it was a 10 year old car. I’m not a mechanic or even someone who knows where anything other than the battery is under my hood. Sorry, just not my forte.
I go back yesterday and the really nice gentlemen told me that my car is recommended to have synthetic. I argued with him a bit as that’s not what I was told last time. Then he showed me the recommendation on his computer and I pulled it up on an independent website on my phone.
I asked if I could pay the cost of a regular oil change because I didn’t know what kind of damage it had done to put regular in. He said he could only give $ 15 off but freely offered to call his district manager.
The district manager was extremely nice, explained a good bit to me about my car, and comped the synthetic. He also said that recently there has been a lot of turnover at this location due to complaints and that the lady I’d worked with the previous time had been fired but that his new team is a lot better. After I got off the phone, everyone who worked there was like «I don’t blame you for not wanting to pay the difference, that lady screwed up a bunch of work orders».
They were extremely kind, showed me what they were doing because I had already lost a little trust, and now my car doesn’t sound like a space shuttle launching off.
Although it was an initially bad experience, the guy I worked with was extraordinarily kind, stayed calm even though I was upset, and made sure I was happy and trusted them by the time I left. I really appreciated it. It was a good example of how a business can have a customer service fail and recover from it.

I have always gone to Jiffy Lube when I lived in Nashville, TN, but this has got to be the SLOWEST one I have EVER been to. I’m in the lobby as I write this, and I have been waiting for 35 minutes. My car is just NOW being worked on. When I got here there was only one car in front on me that was already being actively serviced. There’s nothing «jiffy» about this oil change. I thought coming in early would help matters, but I was wrong. Yesterday, I came for an oil change and waited 45 minutes before I finally just had to leave! If you come here, bring a novel!

Went there yesterday for an oil change and tire rotation. After I drove off, not a MINUTE later my tire fly’s off going mid-​air into oncoming traffic… and completely damaged my front left quarter panel. I called them to meet me down the road because I was literally right up the street. When the guy got there he tells me they didn’t torque my tires properly. They took full responsibility for the accident and damage BUT it shouldn’t have happened in the first place!

I’m done with them… Last time I was here, they practically gave my car a «wash over» job, barely checking things properly per the normal service I paid for. Add the fact that they didn’t even know how to reset the oil change light. Dumb bat was in there literally stomping the brake pedal through the floor like you would on a Chevy truck to reset the oil meter. I DRIVE A CAR DAMMIT! Not going back here unless they get some new staff that actually give a damn about customer care.

Went to this location today. The tech told me one price when I pulled up ($ 40) and then once they got my car inside their work area I was quoted $ 40 dollars more because my car needed «synthetic oil». They said that they topped off all of the fluids, which they did not! I had to look under the hood afterward and check the fluids myself. When I saw that they hadn’t done what they said they were going to do I took the car back and made them do it. This place is a rip off. Avoid!