Jet Executive Limousine Service

Classless and fraudulent. The drivers might be customer service oriented, but management is staffed by incompetent degenerates. I reserved a limousine for my wedding and got a call the night before informing me that the limo was down for maintenance and they wouldn’t be able to provide the service I had asked for. They offered to provide point-​to-​point transportation, but would still charge me the total hourly rate initially requested. I spent the majority of the rehearsal dinner calling other limo services and finally got a call back the morning of the wedding and was able to book with a company that could actually provide service. When I called to cancel with Jet Executive, their representative copped an attitude and charged me 100% of the cost. The money was reimbursed after I reported the charge to my credit card company’s fraud division. After speaking with almost every limo company in metro Atlanta, I can confidently recommend booking with any one of them before booking with Jet Executive. Dealing with them was a complete nightmare.

This company is the best. We got upgraded because our limo got held up at a wedding, no extra charge. Our prom group had to be taken to two different restaurants because of reservation problems. They were right on time dropping them off back to their cars. I will definitely use this company again! Thank you for taking care of our kids for Prom this year.

Customer service is important and sadly Jet Executive treated me very poorly.
I called to schedule a pick up for my entire family (including 4 kids who couldn’t wait to have a ride in a limo for our big night out and dinner). This also included my husband, mother-​in-​law and sister-​in-​law & husband.
I was told they felt they could schedule a limo and would call be back. After a ½ hour, I called back to find out that he did have a limo… however he said ‘8’ passenger. When we talked earlier, he said 10 passenger.
Keeping in mind, renting a limo is all about the experience, my experience was declining quickly as the person on the other end of the line seemed perturbed that I would like to ‘review the details.’ Rightly so, when you are purchase an expensive evening as this… I wanted to be assured I had the details.
He was abrupt and said that it was an 8 – 10 passenger. I said, is it an EIGHT or a TEN? He then said EIGHT. I said, oh when I talked to you last, you said TEN and that would be a tight squeeze.
At this he got even more perturbed, told me at this time of the day (4:30pm) that I should just go somewhere else and he hung up on me.
I called Jet Executive 4 days later to talk with the manager, thinking I may have been talking to an employee and wanted them to be aware how they treated a potential customer.
To my surprise, the same man was the manager. I let him know that I wanted to write a review and sadly, I feel I need to because he still could not apologize for him behavior. I have worked in customer service and the customer is right… Though, I didn’t do anything wrong to warrant rude behavior and a hang up. I just wanted to make sure I had the details correct.

These guys do a great job. I’m a fan! They are always reliable, flexible and provide great service. The drivers have all been polite and patient. I’ve used them for years!

We used this company for 40^th birthday party. The service was great. The bus was on time, the driver was courtesy and very nice. I would definitely recommend Jet Executive Svc to anyone in need of limo or bus service. 5 stars.