Intown Bicycles

I LOVE THIS PLACE.
This morning I bit it on my way to work and fell off my bike. After an initial terror that my bike’s brakes were stuck (the wheel just got turned around and I was still like… omg that happened to realize it at first), I went through my day and then rode over here from MARTA.
I said I fell off my bike and wanted to make sure I didn’t ruin anything, and two guys there both are like BUT ARE YOU OK? which was so sweet. The one took my bike back and gave it a run through of the gears, checked the brakes, etc, and everything was fine. He filled the tires up with air and that was that.
Seriously.
They checked my bike for free, entirely. I was standing there by the counter like ready to pay like $ 15 or something and that was it, go forth and ride.
I will definitely always come here, I am so glad they’re right by the beltline and everything.

Great experience at Intown Bicycles. Had to get two bikes tuned up. One of the bikes ended up not needing a ton of work so they didn’t charge me the full tune-​up price.

Very helpful service. Moved t I Atlanta recently and they went out of their way to make sure I knew all of the legalities, paths, etc of riding my commuter bike in Atlanta. Not only did I invest in a bike I invested in a support of people who work at the shop.

If I could give ten stars, I would. I was in search of a bicycle for several months and stumbled upon Intown Bicycles 15 minutes before they were scheduled to close. Amy was extremely polite, patient, helpful, and knowledgeable. She helped make my decision to purchase my bike an easy one. It was exactly what I was looking for and the price was right. Definitely a pleasant experience!

My parents shipped my fiancé and I their old (but awesome and top notch) bikes from California. We put them together after they arrived with help from my dad over the phone, but didn’t quite trust they were assembled correctly. And my front brake wasn’t working so in fact we were positive they weren’t assembled correctly.
We brought them to Intown to have them checked out and they were wonderful! We called ahead and they said it would be $ 85 each for a tune up, and they’d have them ready in a week. However, upon arriving they inspected the bikes and said they just needed minor tweaks and could have them done while we waited. They fixed my breaks, replaced 2 tires, and made a couple other minor adjustments in about 20 minutes. They also adjusted our seats to the right heights, helped us pick out a helmet, and gave us a quick tutorial on shifting gears and hills.
It was a fantastic experience and very reasonably priced. They also seemed genuinely excited about our «cool retro Schwinns» which made us even more excited about having them.
This will definitely be our go-​to shop for all bicycle needs. Thanks Intown!

I wish I could find a doctor as good as Intown Bicycles. My bicycle had some gearing issues, and I tried to fix them myself to no avail. Then, I popped my tire. So, I took her («Lauren Bacall» is my bicycle’s nick-​name, a tribute to the one and only) to Intown Bicycles. It’s always a little embarrassing to bring in something that you tried to fix yourself, but I received no hint of judgement. In fact, all of the staff treated me with the utmost respect. They asked me what problems I was experiencing, honestly looking to understand and recreate rather than just take my bike in a back room and bring it out again. They fixed my tire in minutes and diagnosed the issue with my gears (cables and housing needed replacement and tightening.) After a total of about one hour, my bike was fixed and I was riding her home.
A real pleasure.
I perused the wares while I was there and the prices seemed very reasonable. A good selection of items, too.

My husband and I decided to buy bikes. We had no idea where we was headed but stumbled upon this store. Amy assisted us for atleast 2 hours on the different brands and styles of bicycles, we test drove a couple and made a decision based on her recommendations. She was absolutely phenomenal to work with. We left with two bikes, helmets, and a bike rack. Wonderful experience!

Was casually riding by and stopped in. Decided to look at upgrading my bike and test rode a new Jamis bike. Rita was helpful, no pressure to purchase. Took the bike on a test ride, and even though I had never heard of Jamis, immediately fell in love with the bike. After doing research, found out the Jamis makes awesome, highly recommended bikes. Went back and purchased the bike from Rita. Love, love, love this bike!
While purchasing my bike, my friend was along and asked Rita if she would take a quick look at his bike. She took the bike in on the spot and adjusted the bike, pointed out brake issues, aligned everything, oiled the chains– got everything back in perfect working order. She did an amazing job for my friend all while we waited for a few minutes.
Although a small shop with a limited selection of bikes, they seem to have what people coming in were asking for, including myself. Would highly recommend Rita, Jamis and Intown Bikes.

My fiancée and I walked into this place about 2 weeks ago and were greeted by a friendly staff member who took a lot of time explaining the differences between all the bikes we looked at. He let us test ride everything and didn’t pressure us to make a purchase. We didn’t end up buying, but we will definitely considering going back in the future. 4 stars because their selection for bikes in our price range (~$ 700) was a bit limited. Granted it’s not a lot of money for a road bike, but I’ve seen larger selections at other places for that price range.

Location is convenient from most of Midtown, especially if you live on or near the campus of Georgia Tech. The private lot is always a plus in Atlanta and was particularly helpful for me because it allowed me to bring my busted bike by car.
I had a simple problem to fix on my bike but the staff was helpful and fast! I only had to buy a replacement crank arm (which they had for a better price than Amazon and definitely the manufacturer, Mongoose). Although I did not need advanced tuning or more expensive gear, and therefore cannot comment on the general pricing, I will definitely stop by Intown Bicycles the next time I have a problem.

I’ve not bought a bike from this shop before, but I have been in there 3 or 4 times for parts and repairs. Every time they are always professional and extremely courteous.
Last time I went in because my chain was making a horrible noise on my way down 10^th. After giving me some great options on fixing the problem (I had a bent link and was almost at 75% wear, so I opted to replace the chain), the bike mechanic let me watch over his shoulder while he replace my chain. Furthermore, he explained exactly what he was doing and gave me some excellent tips and tricks on how to fix a chain myself. They apparently also have self help videos on their website for any other fixes I might want to attempt myself.
These guys are always very helpful, knowledgeable, and nice. I will definitely consider purchasing my next ride from them. Excellent LBS, and very conveniently located about 100 yards from Piedmont Park and the beltline.

Not a bad bike shop, but nothing about this place blows me away. Average prices. Pretty small shop.
Went to Intown because of their reviews. They have average prices for tune ups and gear. They tuned up my bike, and said they’d call if there was anything additional to adjust… Was charged $ 95 when the tune up was quoted at 75. I don’t care about the $ 20 extra, but I do care that it was tacked on as just a «matter of fact» upsell. If this business does this across the board, it definitely adds up.
Its an alright shop. The definition of average. Takes about a week for a tune up in heavy season.

I bought my first grown-​up bike from Intown Bicycles. They’re super knowledgeable and laid back. I’m glad they asked a lot of questions. The bike they recommended was a great fit.

I’m so glad I came here. I was in the market for a fixie for riding around town and Mike at Intown was just the guy I wanted to chat with. I walked in and immediately felt like «Hey. This is a guy and I could just chat with about anything.» Felt right at home, even though I’m a novice biker at best.
It’s a quaint little shop off of Monroe. Easiest thing to do is pull around back for parking. There are a few spots back there and there is actually a rear entrance for the shop, too. Much better than trying to fight your way into another parking space… especially with the craziness on Monroe and 10^th.
Seriously, Mike is so generous with his time. I came in looking for a specific model/​price range and he had the model, size, and price I wanted — Jamis Beatnik 53 cm. Perfect for me. He set it up for me and made sure the seat was my height and then let me take it for a spin around the neighborhood.
The best part is that I didn’t have a chance to buy it that day, but I came back about two weeks later and Mike remembered every bit of our conversation. I had even called ahead and he was fine-​tuning it for me once I arrived.
I’ve been super happy ever since with my purchase. Intown definitely has my business for bike work and any other needs from here on out. Thanks again, Mike.

I’ve had an amazing experience with Intown Bikes.
When I decided I wanted a bike, I dropped in one day. Amy helped me narrow the field down to a handful of hybrid bikes, and let me test ride one around the neighborhood. She was informative, but never pushy. When I returned and was interested in another bike, she offered to have the store build it for me in the color I wanted so I could really see what I’d be buying.
But…then I found the exact same bike, used, at a pawn shop, for much less. So I went ahead and bought it, and took it to Intown Bikes. I thanked them for building the other bike, and for their time, and said that I wanted to get my new bike checked out (always a good idea when buying used). I anticipated them wanting me to spend $ 75 on the full work down; instead, they looked it over and did a simple $ 30 adjustment. They were totally cool (actually, they simply didn’t care at all) that I’d ended up buying a bike elsewhere.
I purchased a rear rack from them, but balked a little at the $ 15 installation fee (I’m pretty handy, and it didn’t look very difficult). They assured me I’d be able to install it on my own, and even explained how to do it. I also bought and installed a basket that turned out to be too small; they took it back happily.
Basically, every time I’ve walked in this store people have been helpful, kind, and generous with their time and knowledge. Can’t recommend them enough.

Wonderful shopping experience, except that most of the models are too expensive for me.

Horrible shop! Extremely rude customer service.
I had called the shop last week to get a price quote on a service but when I brought the bike in for service, they gave me a price 20 dollars more than what was told to me over the phone. The lady refused to honor the price that was quoted and had a really sour attitude like she could care less if they had my business or not. At one point she walked my bike from behind the counter to the side like she was giving the bike back to me. The manager finally stepped in and said he would honor the price.
After I dropped the bike off, I asked what the turnaround time would be. Over the phone they stated about 2 – 3 days. As soon as I spit out the words, the mechanic in the back shouts out «a week and a half.» I was already upset about the pricing and to hear that I was livid. The lady assured me that it would only be 3 – 4 days. Very impolite employees and just a unpleasent visit to a bike shop.
I will never go there again and would never recommend this shop to anyone. I’ll give my money to a shop that actually cares about my business.

Everyone was very friendly and helpful in the pruchase of my first bicycle. They even let you test ride in the parking lot.

I’ve been to Intown Bicycles a couple of times now — once to buy my bike and once for the complimentary adjustments in the first six months of ownership.
Rita helped me buy my bike and I couldn’t have asked for a better experience. I had an idea of what I wanted, but she patiently walked me through finding the perfect bike. She asked me plenty of questions and there was never an ounce of pressure. I tested out at least six bikes before coming to a decision.
Once I bought my bike, she walked me through all of the basic operating nuances beyond riding — removing the wheel, care, minor adjustments, and she took her time answering all of my questions. I was there at least 90 minutes and the whole experience was pleasant.
When I went in for some adjustments after riding about 150 miles, Tyler helped me out. He was extremely nice, efficient, and he showed me how to tweak a few things on my own.
Unlike a handful of bike shops I’ve been in before, no one at Intown is judgmental or rude. They may have their opinions, and they’ll educate you from both sides, but it’s clear that their goal is to get more people riding and enjoying the sport.
I would wholeheartedly recommend this shop to anyone. I could not be happier with the products or the service!

We decided to check this place out and get some much needed tuneups on my bike. The staff here was really helpful and even did alot of stuff that they didn’t charge me for that I thought was real cool.
We also came back here to get a bike for my girlfriend and they were really helpful in selling her a bike that worked for here and not trying to sell the most expensive one.
Totally recommended